Dunpark reviews

★★★★★ 5/5

Google

Dunpark sold me my first home recently and I couldn’t have been happier with them! The viewings were very professional, and we were offered a second viewing of the property at a time to suit us (a Sunday morning, Emma seems to work tirelessly to keep things running smoothly). Emma provided incredibly helpful advice and kept us informed throughout our offer going through and being accepted, this included out of hours and weekend support. Picking up our keys was straightforward and friendly. When our burglar alarm got set off and we didn’t know the code (these things happen!), Dunpark called us back with the answer we needed within 5 minutes. Many years down the line, when we decide to move on, we won’t be considering anyone but Dunpark to sell our beautiful home. Thank you so much to Emma and the team.

Beth · 7 December 2025

★★★★★ 5/5

Google

Have been a tenant of a Dunpark flat in the past and, after my good experience, when I became a landlord they were top of my list - and I wasn't disappointed. Emma and her team have been professional, helpful and consistent in their approach. As nervous new landlords they guided us effectively through the whole process and have been excellent at both representing any issues that tenants raised, and any issues we may have had throughout. Repairs were prompt, rent came in on time, queries were dealt with and the flat remained in good condition. Thank you Dunpark 🙏 We'll come back if we ever rent another property out.

Happy · 28 November 2024

★★★★★ 5/5

Google

Our flat hunting experience had been incredibly stressful, until we got in contact with Katie Clark at Dunpark Property. Katie has been an incredible help, and managed to do the impossible by securing us our dream flat in Edinburgh. Katie was extremely patient through our many phone calls, and went above and beyond to accommodate us in any way that she could. We are extremely grateful to have found Katie, and cannot recommend her enough. Thank you Katie!!!

Antonia · 16 April 2024

★★★★★ 1/5

Google

The worst letting agent ever - beware! The landlord repetitively broke the lease agreement over the year when I was renting from them (e.g. heating was included in rent, yet they repetitively limited my access to it with no consequences to them whatsoever, and the letting agent did nothing). Now that I moved out they are refusing to return my deposit to me (it has been two months already) and not replying to emails - there is no communication with them. Some previous review stated "unreachable", and I can now see how true this is.

Agata · 28 November 2025

★★★★★ 5/5

Google

I had an excellent experience with Dunpark Property Agents. The team was professional, friendly, and very responsive throughout the entire process. They made everything straightforward and stress-free, always keeping me informed and offering helpful advice. Their attention to detail and commitment to delivering high-quality service really stood out. I would highly recommend Dunpark Property Agents to anyone looking for reliable and trustworthy property services.

It,s · 2 April 2026

★★★★★ 1/5

Google

If it was possible to give them less than one star I would. As others have said their communication is terrible. If you have a problem you will be ignored until you are at your wits end. Especially Michael Richardson treated me with discriminacion,told me so many lies and I had been deceived by him. I got sick emotionally and physically. (Response to the owner)Yes , It was better but not the appropriate.The last time I went to the office he has hidden behind a door. When I was leaving I stood by the window and I saw him coming out and everyone else was laughing at me. I cannot describe the feeling I had at that moment. I hope you will never have it!!!

Stamatia · 13 June 2018

★★★★★ 5/5

Google

Vastly improved agent over the last year, previous reviews don't reflect the new Dunpark in my opinion. Our new agent Leona is very helpful and efficient, all the previous problems we had with Dunpark have been resolved since she started. Would highly recommend to students as they have the fairest tenants selection policy (no first come first served dashes from a viewing to the office!)

Max · 13 June 2018

★★★★★ 5/5

Google

Natalie and the rest of the team at Dunpark are extremely helpful and willing to go the extra mile. No matter if its your boiler that has broken or you simply dont know how to work the hot water, they are always on hand to help you out! Helping our move and transition to Edinburgh extremely smooth! Thanks Guys!!

Janine · 13 June 2018

★★★★★ 1/5

Google

Absolutely disgusted with this company. I am a neighbour who has had to suffer banging and noise for months and completely disrespected from Catrina and sharon. Emma was kind and listened but in general appalled by how I have been treated their manners are shocking. I would never rent a property from them or rent out mine.

Laura · 13 June 2017

★★★★★ 5/5

Google

Hi. I'm a physician and university professor. I've been on sabbatical in Edinburgh with my wife and 3 teenage boys. We used Dunpark to find our apartment in New Town. We were extremely impressed with Dunpark. We interacted most with Sarah and Victoria, but also with the principal Emma. Their office was always warm and welcoming. They were very helpful when we first arrived. Any query (by email, text, or whatsapp) were quickly answered and always in a friendly and professional manner. Maintenance was always addressed quickly and professionally. The package we were given on check-in was comprehensive. There were some problems with an HMO above us (including some damage in our apartment). Arranging for insurance adjustors, building inspectors et cetera was always done at our convenience. Dunpark was very concerned about the events that led to the damage and their concern was sincere and genuine. Unfortunately, we had to return to Canada on short notice because of COVID and travel restrictions put in place by my university and government. Dunpark was again helpful and understanding. I would expect thoughtful considerate renters would appreciate the efforts of Dunpark: we sure did.

Christopher · 12 June 2020

★★★★★ 1/5

Google

I too would have left no stars if this were an option. The owner, Emma Fursman, goes to great lengths on her website to make Dunpark (or 'dun-ef-all' as we now call it) your family-run, friendly, accessible, property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. She gives one of the reasons for opening her business as being "Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century". How right on. Lets choose Dunpark ..ticks all the boxes right? Well compared to reality, the website is a fairytale. The staff are incompetent and the owner is unreachable. I have tried contacting her directly via three separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages. My daughter rents a flat from her in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless. It is now February. There's a red weather warning out, snow two feet high outside the door, the temperature is minus six and STILL no heating. Even the mice (yes there are mice too) have left for warmer spaces. Dunpark is a DISGRACE. Email from them today to explain why yet again no-one turned up to fix the boiler also said, "Our Managing Director, John, even drove during a RED WEATHER WARNING yesterday to personally deliver electric heaters to your property. This was done when most of the roads, not to mention businesses including many other letting agents, in Edinburgh were closed". And this may well sum up Dunpark...it’s been since November that there has been no heating. That's three and a half months. To wait till a red weather warning and "a time when businesses including many other letting agents, in Edinburgh were closed” to attempt to address the situation says more about the incompetency of the company than of any heroism on the part of John. I have two further comments regarding the 'story' of the website:- 1. Emma says on the website that her company is named to remember her dad "it was a way for his memory to live on "- Clearly not fond memories of dad then. 2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients." I would urge them not to. They can't even deal with the properties they already have on their books. Please don't expand. No-one else needs to have Dunpark inflicted on them. This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, I have tried being business like, I have tried phoning daily and I have tried visiting the offices but absolutely NOTHING seems to work with this company. I am a mother whose daughter is renting a flat from another mother who is treating my daughter very poorly.. so yes this is a "personal" review.

Aisla · 13 June 2018

★★★★★ 4/5

Google

I moved into a Dunpark property 2 months ago. While I had to repeatedly chase up the agency to confirm whether myself and my partner had secured the lease, once we were confirmed everything went smoothly. The agency were able, if not happy, to accommodate our slightly delayed moving in preference and the property was in impeccable condition, including all new furniture. When I went to pick up the keys, our primary contact, Leona, met with me to discuss some aspects of the flat - e.g. bathroom cabinet yet to be constructed. These were sorted within the first few weeks of our tenancy.

Mari · 13 June 2018

★★★★★ 1/5

Google

Worst agency I have ever dealt with. Emma Haddow is totally useless, ignores all emails when we have queries and then chases us up acting as if we have never been in touch. Gave us only a few days notice of rent increase and has an extremely rude phone manner as well. Completely unprofessional agency and very difficult to deal with. UPDATE 30/9/16 Emma Haddon once again has proven herself incapable of replying to an email (actually, incapable of replying to about 6 that my flatmate and I both sent regarding an urgent matter - whether or not our lease was being terminated the following week or not!). We were urgently seeking answers and got completely ignored, to then have our new tenancy agreement arrive in the post a couple of weeks later. An email could easily have been sent confirming what was happening with our move out date?? I then complained to Catriona Macaulay who, following the pattern of every other useless member of staff in the place, completely ignored me; so I followed up a week later asking for a response, to be totally ignored again. After a month I was at the end of my tether so I passed all of this on to Emma Fursman looking for a response. Surprise surprise, she has refused to acknowledge my email either! Emma Fursman's LinkedIn page states that she "focuses on a high quality service to landlords and tenants," which is one of the most laughable things I've ever heard. There is NO service to tenants at all, they could not give less of a damn! Yet funnily enough, when they want a response about something you get constantly harassed by both phone and email until you get back to them. I would urge any tenants to avoid this absolute joke of an agency at all costs!

Emily · 13 June 2017

★★★★★ 5/5

Google

Letting Agent - I’ve been a landlord for over a decade and Dunpark are not my first agent, but they are the first to have taken an interest in my plans for my property and to give insight into its potential. I feel complete trust in their full management service, confident that my tenants and my property are being looked after. I no longer dread an e-mail from my agent - I wish I’d moved years ago! Renovation Project - I’ve been blown away with the transformation. After 13 years of letting, my flat was tired. Emma took a holistic look at the whole flat, gave an honest, detailed view of what was required to meet current market expectations, and a realistic view of what that would cost. She encouraged me to put my own stamp on things, guided by her knowledge and experience, and a team of excellent tradespeople who made it all happen - and fast! We’ve maximised the rental potential and it’s now a beautiful home for new long term tenants.

Fiona · 1 July 2024

★★★★★ 5/5

Google

I was a tenant with Dunpark on a 12 month lease and I could not have been happier with them. I honestly can't understand the other reviews here. The property handler, Lisa, was very was organised and quick to reply. In the few cases where there was an issue in the flat the response was fast, same day in a couple of cases I remember. Handyman was craic too.

John · 14 June 2015

★★★★★ 5/5

Google

Dunpark were the first letting agent I've dealt with and I was very impressed with them. Staff are very responsive and willing to help whenever my flatmate and I needed anything. Any fixes in the property were addressed as soon as possible. The property we rented was lovely and in an ideal location. I've heard horror stories about other agencies and this certainly wasn't the case with Dunpark for me.PositiveResponsiveness, Quality, Professionalism

Ellen · 26 August 2021

★★★★★ 1/5

Google

If it was possible to give this company zero I would have! They are truly the scum of the earth please NEVER EVER use them or set foot in place of business. If you are using them make sure you have everything signed off and in writing as they will use any missing paperwork or lack of documentation as a way to shaft you. If they ever tell you something over the phone or in writing do not take them at their word make sure you have it in writing. However, please do not get to this stage just avoid like the plague!!!!

Pappa · 13 June 2018

★★★★★ 1/5

Google

If it was possible to give them less than one star I would. There seems to be a theme here whereby landlords are happy, but tenants are not. This is because it's a seller's market in Edinburgh when it comes to renting property and shows the company's supposed commitment to customer service to be a sham. As others have said their communication is terrible. If you have a problem you will be ignored until you are at your wits end. If they have a problem you'll be instantly hounded by very rude and abrupt emails. I've dealt with other lettings agencies, and while none are all that good (by nature of being letting agencies) these are certainly the worst.

Hal · 13 June 2018

★★★★★ 5/5

Google

As landlords we have had a relationship with Dunpark for nine years. We have valued Dunpark's support and advice from when we first sought to buy. We are pleased that it has been possible to work together to create a secure arrangement for all, with one of our tenants in place for the whole period. Dunpark has helped us with all the statutory requirements and regulations to ensure that we comply, which has given us peace of mind in a complex environment for novices. When additional works, such as boiler replacement, will improve the environment for tenants this has been suggested and facilitated. Now that it is time for us to sell we have found again that Emma Fursman's professional advice and knowledge, together with her local network and experience, are proving crucial to us achieving a good outcome.

Clare · 13 June 2018

★★★★★ 5/5

Google

I have been a tenant with Dunpark for a year now. The team at Dunpark have been consistently helpful and supportive. Over the past year, all email and phone communication with Dunpark has been swift, friendly and professional. They are quick to help fix any problems that occurred, such as sending over an electrician without any fuss to fix an electrical fault on a Sunday evening. I have found the agency to be very easy to deal with, helpful and accommodating with any queries I had - I am pleased with my experience being a tenant of Dunpark and I would recommend them to any prospective tenants.

Anastasia · 13 June 2018

★★★★★ 5/5

Google

Brilliant company with extremely kind and helpful people. They helped my (ageing) grandmother through all of the complicated paperwork in selling her flat in Old Town. Seamless, swift and very on the ball. Would highly recommend.

Oscar · 27 August 2025

★★★★★ 5/5

Google

The team at Dunpark have been hugely supportive to me as a new landlord. I have been with them for 2 years and throughout this time they have been professional, efficient, friendly and found me lovely tenants for my properties. My manager Sharon is a great communicator, up to date with the latest compliance and has eased the responsibility of being a landlord!

Annie · 13 June 2016

★★★★★ 5/5

Google

We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any doubt the best letting agent with have had in Edinburgh. (And we have used a few during our 20+ years in Scotland!)

Laetitia · 12 June 2021

★★★★★ 5/5

Google

I have been a tenant with Dunpark for 1 and an half year, and I couldn't be more satisfied with their professional assistance overall. Jack, my agent, was always available for me, and I had the best service and comunication I could expect. I would rely on them again in the future, should I have the chance. Wonderful service, these guys rock! Thank you!PositiveResponsiveness, Quality, Professionalism

Stefania · 26 August 2020