Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and helpful surveyor
Colin from DM Hall came exactly when he said he would to survey our property complete a home report. He was polite and professional. He produced a home report that was a true reflection of our property. The report itself was detailed and thorough. Colin was able to answer all my questions and explain to me the different levels of grading for various elements of the report. I found this very helpful. I know a few people who have had Colin survey their property - and I understand now why he came so highly recommended. I would not hesitate to recommend him to anyone else needing a home report or valuation of their property in the future.
Mrs · 26 March 2023
Agent replied · 10 June 2024
Thank you for sharing such a comprehensive and thoughtful review for Colin. We are delighted to hear you had such a positive experience with DM Hall. Thank you for choosing us, and we wish you all the best with the next steps.
★★★★★ 5/5
TrustpilotCalled 30 minutes before arriving to…
Called 30 minutes before arriving to survey the house very polite and efficient. Was sent the home report a couple of days later very happy
Mr · 9 October 2026
Agent replied · 10 October 2026
We appreciate your positive review. We are happy to hear that our surveyor called ahead, worked efficiently, and delivered your detailed home report promptly. Thank you for your feedback.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotPROFESSIONAL SERVICE
Ewen was very thorough and professional throughout the process.
LM · 21 February 2026
Agent replied · 23 February 2026
We're happy to hear that you found the service thorough and professional. We appreciate your positive feedback regarding the draft report and your confidence in our home reports. Thank you for considering our services for future use!
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotPrompt efficient service & Steven the…
Prompt efficient service & Steven the surveyor was very respectful around my father of 91 whose house was going on sale after 60yrs living there
Ms · 7 October 2026
Agent replied · 10 October 2026
We appreciate your 5-star rating and kind feedback. We are so glad to hear that our team provided prompt service and handled the visit with such care, respect, and consideration for your family during what must be a very significant transition after so many years. Thank you for sharing your experience with us.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotFrom the initial contact at reception…
From the initial contact at reception to actually meeting the surveyor the communication was excellent.Politeness and efficiency was top of the agenda from all staff.
Willie · 7 October 2026
Agent replied · 10 October 2026
We appreciate your feedback and 5-star rating. We are delighted to hear that you experienced excellent communication throughout the process and that our team provided such polite and efficient service.
Kind regards,
DM Hall Surveyors
★★★★★ 1/5
TrustpilotDisgraceful
Myself and partner absolutely stretched ourselves to the limit !!! We bought what we thought was our dream house on the basis of the HR Being all 1's...
Stephen · 17 September 2026
Agent replied · 24 September 2026
We are truly sorry to hear about the significant issues you have encountered with your new home. We are taking your feedback very seriously as we continuously strive to ensure the accuracy and reliability of our reports.
Please email marketing@dmhall.co.uk with the property address to allow us to look into this for you.
Kind regards,
DM Hall Surveyors
★★★★★ 4/5
TrustpilotEfficient and detailed but need to look…
Efficient and detailed but need to look at how their response buttons appear in mobile phone view. Not all buttons are visible on a vertical screen
Annella · 24 September 2026
Agent replied · 24 September 2026
We appreciate your feedback regarding the mobile view of our response buttons. We are actively investigating this display issue to ensure full visibility on all screen orientations.
Kind regards,
DM Hall Surveyors
★★★★★ 4/5
TrustpilotDM Hall Valuation Survey. …
The surveyor Michael was extremely polite and considerate whilst carrying out our valuation survey. And on contacting him after receiving the report, he answered out queries very clearly. I opted to give 4 stars instead of 5 as a result of one member of the administration staff who was inclined to speak over you and not really listen to what you were trying to say. This happened over 2 telephone conversations.
Mr · 3 October 2023
Agent replied · 10 June 2024
Thank you for sharing this review. We appreciate the feedback.
★★★★★ 5/5
TrustpilotGreat efficient service
James was great! Walked me through the process and explained as he went along.
Pauline · 23 December 2025
Agent replied · 25 December 2025
We appreciate you sharing your feedback. We're happy to hear that you found the service quick and efficient and that the surveyor was helpful in explaining the process.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotSurveyor arrived on time and was very…
Surveyor arrived on time and was very friendly and pleasant.
Answered any and all queries, and was very professional on the survey.
Richard · 4 October 2026
Agent replied · 10 October 2026
We are delighted to hear that your surveyor arrived on time and maintained a friendly, professional approach throughout. It is wonderful to know that all of your questions were answered thoroughly. Thank you very much for taking the time to share your positive feedback and five-star rating!
Kind regards,
DM Hall Surveyors
★★★★★ 1/5
TrustpilotIf I could rate this 0 star I would
If I could rate this 0 star I would. They again have undervalued our property for the 2nd time. They have ripped us of our money for valuation from here. Don't spend your money here as it will go to waste. Surveyor is not professional she doesn't know how to greet clients. She spent less than 10 minutes in our property and no measurements were taking. Stay away and avoidFirst surveryor did our valuation back in 2019 and then it didn't sell so had to get a replacement done in 2020 and then they cut rip us off.Now surveyor cut us off even more.Worst place ever
Alesha · 5 October 2022
Agent replied · 10 June 2024
We acknowledge receipt of this review, but understand you have had previous discussion with the local office regarding this matter.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, surveyor respectful of our house and kept us informed every step of the way. would definitely recommend their service.
Shirley · 6 October 2026
Agent replied · 10 October 2026
We are so pleased to hear that you experienced excellent service and that our team member took great care with your home while keeping you fully updated throughout the process. Thank you so much for your kind recommendation and positive feedback!
Kind regards,
DM Hall Surveyors
★★★★★ 4/5
TrustpilotVery professional and thorough and…
Very professional and thorough and Gregg was open to listening and changing ratings once I had made alterations, would highly recommend
SAM · 25 September 2025
Agent replied · 25 September 2025
We appreciate your positive feedback and are so glad you found our team professional and thorough. Thank you for recommending us!
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotFirst time sellers
Very informative and helpful. They were very experienced and very friendly everything was prepared which made the experience easy and pleasurable.
Mrs · 3 October 2026
Agent replied · 10 October 2026
We appreciate your positive feedback and 5-star rating! We are delighted to hear that you found our team knowledgeable and welcoming, and that having everything prepared in advance made your experience smooth and enjoyable.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotHighly recommended
Representative was punctual and very efficient. He carried out the survey with minimal disruption to my day. He checked over the whole house and grounds. He was very polite. His various questions to me regarding the finer details of when any works were carried out were posed in a very friendly positive manner. He put me at ease in what is generally a stressful situation for anyone selling their property. I would have no hesitation in recommending DMHall/ Alan Cunningham.
CustomerJulie · 18 August 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave a review for Alan and the team in Paisley. We are delighted to receive this feedback.
★★★★★ 1/5
TrustpilotNo respect from surveyor and his manager
I had a very negative experience with the surveyor allocated and his line manager. There was inadequate communication and the surveyor and his manager were rude and talked over me when I raised my concerns . I am putting my complaint in writing as a paying customer I would like to be treated with some respect . Whilst I appreciate the comment below it does not feel appropriate for DM Hall to allocate a named individual to investigate my complaint . This is because the complaint is partially about the individual .
Trish · 15 August 2022
Agent replied · 11 June 2024
We're sorry to hear this feedback and hope the matter can be resolved by the local office.
★★★★★ 5/5
TrustpilotProfessional, efficient and friendly
I was contacted well in advance of surveyor attending appointment for home buyers report.Wallace was very helpful , informative and happy to explain what was involved in this survey.He was extremely professional yet personable and i appreciated the time taken to answer my questions.Wallace was a pleasure to deal with and a credit to your company.
Carolyn · 20 May 2024
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Wallace and the team in Glasgow. We appreciate the kind comments and feedback.
★★★★★ 5/5
Trustpilotfast efficient and with great process…
fast efficient and with great process and a portal that works. Thanks for a smooth and stress free survey.
Scott · 7 October 2026
Agent replied · 10 June 2024
Thank you so much for the wonderful 5-star rating. We are delighted to hear that you found our process swift, enjoyed using our online platform, and experienced a seamless, hassle-free survey. Your feedback is greatly appreciated.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotEveryone who dealt with me were so…
Everyone who dealt with me were so helpful and nothing was too much for them to sort out my request.
Ray · 22 September 2026
Agent replied · 24 September 2026
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our team was so helpful and went above and beyond to sort out your request.
Kind regards,
DM Hall Surveyors
★★★★★ 4/5
TrustpilotIT valuation.
The arrangements were made very quickly and this was important as an inheritance tax assessment depended on a valuation .
MRS · 17 September 2026
Agent replied · 24 September 2026
We're delighted to hear that the arrangements were made quickly, especially given the importance of the inheritance tax assessment. We're also pleased that our communication was efficient and timely.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service, professional and friendly. Made sure we understood what was happening and how the whole valuation procedure worked.
Derek · 18 September 2026
Agent replied · 10 June 2024
We're delighted to hear that our service was exceptional, professional, and friendly. We're also pleased that we were able to clearly explain the valuation procedure.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotProfessional Service
Quick service, very professional. Communciation throughout was excellent. Provided a service we required, we will use again too.
Alex · 21 September 2026
Agent replied · 24 September 2026
We're delighted to hear that you experienced quick and professional service, and that our communication was excellent throughout. We appreciate your positive feedback and look forward to assisting you again!
Kind regards,
DM Hall Surveyors
★★★★★ 4/5
TrustpilotThe surveyor was punctual and…
The surveyor was punctual and efficient. They went about their business with minimum of fuss.
Customer · 9 October 2026
Agent replied · 10 June 2024
Thank you for taking the time to share your feedback. We are pleased to hear that our team member arrived on time and carried out the assessment promptly and without any unnecessary disruption.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotFriendly staff
Friendly helpful staff- nu w telephone maner. Surveyor friendly informative and was fast and efficient
Fiona · 9 October 2026
Agent replied · 12 October 2026
We are so pleased to hear that our team provided such friendly service, both over the phone and during the site visit. Thank you for taking the time to share your positive experience with our fast and informative surveyors; your feedback is greatly appreciated.
Kind regards,
DM Hall Surveyors
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