Ben Property reviews

★★★★★ 5/5

Google

Working with Nicole Cameron to find a rental apartment was an exceptional experience. She was professional, attentive, and incredibly patient throughout the entire process. Nicole took the time to understand exactly what I was looking for, never rushed me, and made sure I felt confident in every decision. Her clear communication, deep market knowledge, and genuine care made the search smooth and stress-free. I highly recommend Nicole Cameron to anyone looking for a dedicated and patient real estate agent

G · 7 December 2025

★★★★★ 1/5

Google

My experience with this agency was disappointing due to an extremely rigid and procedural approach. Despite providing all requested documentation and cooperating fully, the application could not proceed because of referencing requirements that were not clearly clarified upfront. While the holding deposit was eventually refunded, the process caused unnecessary uncertainty and stress. Based on my experience, I would recommend that prospective tenants exercise caution and ensure that all referencing requirements are clearly confirmed in writing before paying any holding deposit.

Antonio · 1 January 2026

★★★★★ 1/5

Google

the negative reviews regarding cleaning are true..cleaning is one of their prefered ways to cheat. They will invoice you enormous cleaning bill even if the flat is already very clean. In my case more than 200 pounds for one hour ckeaning! If they see a way to cheat you even with 1 pound or two pounds they will feel compeled to do it..

Germancharly · 13 April 2026

★★★★★ 1/5

Google

as landlord i can say only negative. They are staffed with new unexperienced people that are helpless toward any task they face.They dont know what to do they ask tenant how to solve the problem then ask the landlord. You end up exchanging tons of emails with no solution and paying high unnecessary extra invoices

Thaich · 11 April 2026

★★★★★ 1/5

Google

Do not commit yo long term management as property owner ! after first weeks of their "management" no problem was solved many problems were created many invoices were issued tons of useles mails where written..To avoid this noncense i began to manage my property by myself to safe time and reduce my workload..

Johny · 12 April 2026

★★★★★ 5/5

Google

I rented through Ben Property, under the help of Theo. It was a great experiance, they were already responsive and helpful. Any issues were handled efficiently. I would definitely rent through this agency again. Thanks to everyone there that helped me out while being a tenent.

Guy · 7 April 2026

★★★★★ 1/5

Google

I did not expect anything from this rental company, given the negative comments they regularly receive. I rented a flat for over 3 years, and they tried to get as much as they could from the deposit using questionable reasons: cleaning windows which were already cleaned, cleaning the mattresses for more than the price of a mattress, etc. Luckily, they reduced the deductions by 50% after we suggested we would dispute the deductions (going through the dispute process would have certainly allowed us to recover the whole deposit since the flat was perfectly cleaned as demonstrated by the pictures). I would also like to mention unpleasant discussions with one property manager when the landlord wanted to increase the rent by around 15%, which is illegal since higher than the maximal rent increase of 12%. The overall feeling is that they are trying to make tenants pay as much as possible. Be careful!

Lucien · 3 December 2024

★★★★★ 5/5

Google

Rented a flat with Ben Property and was very pleased with everything. I found what I wanted for the price I was ready to pay, and everyone in the company was great - people were polite and friendly. They never bother with an excess of inspections. Everything was fair, there were no attempts to overcharge anything from the deposit. I am glad I chose to deal with this agency, and certainly would deal with them again if I am ever back to Edinburgh.

Сергей · 12 June 2017

★★★★★ 5/5

Google

I let out my flat for the festival via Ben Property. I can't sing their praises highly enough, Alex was fantastic from start to finish, the process was seamless and my flat was immaculate when I returned

Beth · 11 June 2020

★★★★★ 1/5

Google

Avoid this Letting Agency at any point!!!! Repairs: It took weeks to get a crack in a shower tray fixed and also weeks to …

Mellee · 14 February 2026

★★★★★ 5/5

Google

Ben Property Management were efficient and have a professional landlord tenant relationship .The staff are friendly and answered any queries quickly Would recommend their tenancy service and would use again

Claire · 11 June 2020

★★★★★ 5/5

Google

Ben Property managed my property for the 13 years it was rented until it was recently sold. I always found them to be polite and professional and quick to respond to any issues myself or my tenants had. Would recommend to anyone thinking of renting property.

Wee · 11 June 2025

★★★★★ 1/5

Google

Poor experience throughout with slow responses to problems and charged extortionate cleaning fee when moving out.

Jess · 14 February 2026

★★★★★ 1/5

Google

I rented a seemingly charming flat in the Stockbridge Colonies. Unfortunately, the day I moved in I found black mould behind the shutters, around windows, above the shower and in a cupboard in the kitchen. Ben property were prompt in …

Hanna · 14 May 2025

★★★★★ 1/5

Google

Avoid. Avoid. Avoid. Worst experience ever. I rented a flat where the boiler failed in the middle of the winter and for the week I had no heating and hot water I was told I could …

Alex · 14 June 2025

★★★★★ 3/5

Google

We rented a property from Ben Property in Edinburgh for just over two years. When we moved in there were serious issues that Ben Property refused to address and were extremely rude to my wife who ended up in tears after phoning them to raise the issues. We ended up dealing directly with the landlord - who sorted the issues promptly. The property was in an awful state of disrepair and uncleanliness when we took entry. I spent a lot of time, money and care on the overgrown and unkept garden and we looked after and cared for the place inside and out over the two years as if it were our own. During the tenancy, once the initial issues had been resolved we had minimal issues. When we did, these were sorted promptly by Ben Property. However when it came to moving out we ensured we had an overlap and spent two days cleaning the property once we had moved out; leaving it in an immaculate condition. Ben Property proposed ridiculous cleaning charges initially of £120 from our deposit which we disputed. Items that they claimed were unclean were not on the cleaning schedule that they sent as part of the end of tenancy paperwork. When I raised our experience by way of feedback they were defensive and rude, clearly unwilling to change their end of tenancy procedures. All in all not a great lasting experience of Ben Property, which is a shame. The bottom line is that the property was returned in a significantly better condition than it was received. Be aware that if you rent from Ben Property - you may have problems when you move out at the end of the tenancy with deductions from your deposit.

Ross · 16 April 2023

★★★★★ 5/5

Google

I got rental apartment from Ben property 2.5 years ago In Edinburgh, still staying at same apartment.Ben property is always attentive and well managed organization. They have huge team which keeps taking care of different parts of apartment …

Ashwini · 14 April 2025

★★★★★ 5/5

Google

I rented a flat with Ben Property for a year and it was a very pleasant experience. Lena and Rachael were always very quick to respond to my emails with helpful replies, and my deposit was refunded without any delay and reasonable deductions. I would certainly use them again.

Suraj · 12 June 2017

★★★★★ 5/5

Google

Cannot fault the way they have handled end of tenancy arrangements. A special mention to Bryony with thanks for her help and support.

Don · 11 June 2023

★★★★★ 5/5

Google

We have recently let a property with Ben Property, highly recommended very professional and helpful Tenant is also very happy too

Auchlinsky · 16 April 2023

★★★★★ 5/5

Google

BEN have managed our property for over 8 years. They have been fantastic in every aspect of their professional service. Jamie and the team have been a pleasure to work with and we can't imagine another team looking after us and our investment

S · 12 June 2017

★★★★★ 1/5

Google

Ben Property is the worst agency in Edinburgh to avoid at all costs. Having the unfortunate encumbrance of being their tenant for several years, I can assure you that this agency is nothing more than an ill-tempered, fatigued company; that has very little to no understanding on how to treat their tenants or landlords. We were without hot water for months during winter. We had many issues with the property that never seemed to be rectified and could only be viewed as a reluctance on the agencies behalf, an act of sloth that I have never experienced with renting out property in other parts of the UK. If you want the added dread of repulsive sloth-like staff and a reluctance to help you when there is a problem with the property then this agency is doing everything right, If you would like something a bit more functional and responsible, please look elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Dino · 11 June 2021

★★★★★ 1/5

Google

I would definitely NOT recommend Ben Property’s to any prospective tenants. Their lack of communication throughout my lease was extremely poor. I sent multiple emails that didn’t receive a response, I reported issues with the flat, this was also ignored. When vacating the property and terminating my lease, my partner and I spent 2 days cleaning the flat to ensure everything was ready for new tenants and to obviously get my hefty deposit back. Long story short Ben Property took over £400 from my deposit for the most absurd reasons. The staff member who deals with the deposits and checkout etc took 5 weeks to get back to me. Once again, chasing and chasing but they can’t be bothered getting back to you. I accept there maybe was some issues that the average person couldn’t resolve but to say the entire property needed a deep clean because I left miscellaneous items (a strand of hair, plastic tag and a bath robe) is just something I’ve never heard of! To say the flat needs to be in the exact state you found it in is impossible. After living there for over a year there is bound to be wear and tear but apparently Ben Property don’t believe in that. And funnily enough it doesn’t end there! After finally getting back to me regarding invoices etc as the cleaning was carried out regardless of the fact that I disputed it, they came back for more! Throughout my last few months in the property, I didn’t ask for a rent reduction despite the financial implications of COVID-19 but at the 11th hour I was told an extra £100 was being deducted for 2 days rent!? I’m sorry but this type of treatment towards human beings is disgraceful. Your lack of communication, empathy and willingness to disregard any sort of dialogue after a tenant has vacated a property is shocking. I am extremely disappointed and will be sure to avoid any properties market by them or use them as a Landlord.NegativeResponsiveness, Quality, Professionalism

Jessica · 11 June 2021

★★★★★ 5/5

Google

Ben Property have managed my flat for nearly four years and have always given exemplary service. They have cared for my property and tenants very well (I have always checked this with my tenants) and kept me fully informed. One of their strong points is continuity of staff - not always the case with management companies - and each of those staff members is unfailingly pleasant, reliable and efficient. I have used three different management companies in Edinburgh and would not hesitate to recommend Ben Property.PositiveResponsiveness, Quality, Professionalism, Value

D · 10 June 2021