Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent customer service and site management team. Amanda was professional & really helpful, went above and beyond to chase up parties and ensured everything went smooth on the completion day. There are few snags from the professional snagging service provider which am yet to pass on to Barratt. I’m sure they will fix them all. Callum & Jonathan (site managers) are really helpful too. They even went ahead and gave professional advise to contractors I appointed to ensure their work is also up to standards. From my personal experience, I will surely recommend Barratt homes to my friends & family.
Comments from snag professional: Good house with some cosmetic works (which is expected on any new built)
Ajmal · 16 April 2023
Agent replied · 9 June 2024
Hi Ajmal. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Gilmerton Heights team.
We wish you many happy years in your new home.
Kind regards, Sam
★★★★★ 5/5
GoogleHad a great experience with Barratt. Firstly Rachael and Wendy at the sales office answered all my questions even the silly ones and were always friendly and welcoming. Secondly the site has been amazing with a special mention to Grant, any snags and he has sorted them for me quickly and professionally. There will always be snags but they get sorted quickly. The site staff whenever coming into my house were always polite and courtious. They even take their shoes off! The only downside is some subcontractors can finish paintwork etc off subpar which means they have to come back and correct. I cannot speak for any other site but i had a good experience at this site so far.
Jenna · 16 April 2023
Agent replied · 11 June 2024
Hi Jenna. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received.
Wishing you many years of health and happiness in your new home.
Kind regards, Sam
★★★★★ 1/5
GoogleBuy elsewhere.
As soon as we moved into our home we were faced with issues. 5 months later and we feel like we are still stuck at square one. Beyond angry and frustrated. Very upset and wish we never bought the house.
Things are so bad we were passed to the head of customer care in the east. Radio silence from him and not much has been resolved.
Gas venting issues, electrics not wired properly, whole house needed re-painted, tiles in all bathrooms have been re-done 3 or 4 times, fence in garden replaced, sub-contractors trespassing into our garden, sub-contractirs drawing on and vandalising our drive way, managers on our door step lying to us, no pipe in extractor fan yo take air outside it was just circulating in the walls... the list goes on!
If you want months of stress then give them your money. As soon as they have it they run.
Sam · 10 June 2022
★★★★★ 5/5
GoogleFirst of all the Sale advisor was so lovely... willing to hear and answer all my doubt and questions in any moment in person or by email (even If sometimes I've put so much pressure due to the short time I've got to have my house/move my …
Ginevra · 16 April 2022
Agent replied · 11 June 2024
Hi Ginevra. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback onto the Gilmerton Heights team.
Kind regards, Sam
★★★★★ 1/5
GoogleSearching for a new house we decided to look at Barratt Homes in Gilmerton, Friday 22 October 2021. Parked in the car park, walked to the office where the representative was talking to someone in a high viz vest and hard hat. …
Lit'l · 16 April 2022
Agent replied · 11 June 2024
Good morning. Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.
Please be assured that your comments will be highlighted to the team.
Best wishes, Sam
★★★★★ 2/5
GoogleYou can hear your neighbours closing their doors, it says how the quality of houses are…
MyLinh · 13 May 2025
★★★★★ 3/5
GoogleAt least three developments along Gilmerton Station Road and somehow they can't manage to agree to finish the footpath along the side of the road itself.
Richard · 16 April 2022
Agent replied · 11 June 2024
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will pass your comments onto the relevant team.
Kind regards, Sam
★★★★★ 4/5
GoogleGood access nice builds solid company
Turfer13 · 16 April 2022
Agent replied · 11 June 2024
Good afternoon,
We always hope to receive reviews like this, thank you!
Kind wishes,
Holly
★★★★★ 5/5
GoogleLovely area, peaceful and quiet. New builds are very nice looking especially inside!
Supercalifragilisticexpialidocious · 28 March 2024
★★★★★ 4/5
GoogleNew build homes, expensive .
Shiny · 1 June 2024
★★★★★ 5/5
GoogleNice view's form the new housing complex there.
Jalani · 16 April 2023
★★★★★ 4/5
GoogleAnother great Barratt Development.
Matt · 16 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Alfred · 29 October 2025
★★★★★ 3/5
GoogleLots of new houses around edinburgh
Michal · 12 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
Valter · 10 August 2025
★★★★★ 3/5
GoogleRating only, no written review.
Sherman · 12 July 2025
★★★★★ 4/5
GoogleRating only, no written review.
Frances · 12 July 2025
★★★★★ 5/5
Googledecent houses, wee but overpriced though
Reece · 12 June 2020
★★★★★ 4/5
GoogleRating only, no written review.
Nisha · 28 March 2024
★★★★★ 3/5
GoogleRating only, no written review.
Xenia · 28 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Blesson · 28 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
TheEskyMo · 28 March 2024
★★★★★ 4/5
GoogleRating only, no written review.
Valter · 16 April 2023
★★★★★ 4/5
GoogleRating only, no written review.
ZOHORA · 29 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
