Every review we hold for the Eccleshall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had a property valuation with Reeds Rains and wanted to share my experience. From the outset, Rhian was very kind and attentive, taking the time to understand our situation, gather the booking details, and really listen and explain what I needed to do. That initial interaction set a very positive tone.
Although it didn’t proceed to a sale, I also want to thank Nicola-Jane for taking the time to value the property. She was incredibly knowledgeable, approachable, and clearly very experienced. Her understanding of the local area and current market conditions really stood out and gave me confidence in the advice she provided. She explained everything clearly and made what can often feel like a stressful process seem much more manageable.
Had things moved forward, I wouldn’t have hesitated to choose Reeds Rains.
Thank you again for your time and support.
Caroline · 31 March 2026
Agent replied · 14 April 2026
Hi Caroline, thank you so very much for taking the time to post a lovely 5* review for Reeds Rains Eccleshall. It warms my heart to know the service we provide is valued by clients and both Rhian and myself really appreciate it and the lovely email you sent.
Should anything change going forward or in your future, we would be more than happy to assist you with all your property needs, so please do contact when you are ready and feel free to refer any family or friends who you feel would also benefit.
Many thanks again from Myself (Nicola-Jane) and Rhian.
★★★★★ 5/5
GoogleA 5⭐️ service from the most professional, helpful and caring members of staff at Reeds Rains Eccleshall. They made putting our house on the market smooth and easy, their communication was amazing and the effort that was made to ensure our sale went through was over and above. We had a long wait with a few bumps in the road, but Rhian, Nicola-Jane and Maddie were incredible throughout the process. We can’t ever say how grateful we are for how hard this team worked to ensure we completed on time and the effort they made to support us. I highly recommend the team here at Reeds Rains! Thank you again!
Lexi · 14 December 2025
Agent replied · 14 April 2026
Ah Alexandra, it really has been such a pleasure to have you and your family as clients, the road was definitely not paved with Gold, rather bumps and humps but as you say we absolutely got there together. Thank you so much for the 5* review, we really appreciate it along with the lovely gift for each of us and are happy to help with anything you or friends / family may need in the future.... you know where to find us.
★★★★★ 5/5
GoogleOver the last 5.5 years Reeds Rains Eccleshall have managed a tenancy agreement and then the sale of my property. The staff at the Eccleshall office have been outstanding, all of them. They have not only managed the daunting process professionally and reliably but they have supported me personally helping to explain the process and just being available to talk to when there arose situations I was just not familiar with. Property management/sales are not always straightforward for those who are not professionals and I can not recommend Eccleshall Reeds Rains enough for all the kindness, support and professionalism they have shown me. Thank you so very much.
Kim · 14 July 2025
Agent replied · 14 April 2026
Hi Kim, what a lovely 5* review, thank you so much. It has been a pleasure for myself and the team to look after the property (and you both too) for both managed rental and now the sale for you. Gosh 5.5 years has flown and we've been happy to help in any way we could. Best of luck going forward Kim and we are always here to help with any other property services you may need.
★★★★★ 5/5
GoogleWe just wanted to say thank you so much to Rhian and the entire team for being fantastic throughout the sale of our house.
Your whole team has been brilliant from our first meeting with Nicola-Jayne, who had thoroughly prepared before arriving at our home; the thorough and proactive approach to valuing and marketing our home, led by Rhian; the guiding of us through the negotiation difficulties, and pushing things along for us to get to exchange of contracts. We cannot praise the Eccleshall team high enough.
Sally · 14 April 2025
Agent replied · 9 January 2025
Sally, that's such a lovely 5* review, thank you so much for taking the time to leave it for us. It has been a pleasure for Reeds Rains to market your lovely property. Myself and the team at Eccleshall have really enjoyed working with your family and wish you all the very best for the future. You know where we are if you or friends / family need us in the future.
★★★★★ 5/5
GoogleThank you very much to Reeds Rains team especially Maddie for all their hard work during our recent house move all the way through the process we were kept informed and updated would not hesitate to recommend them to anyone
Brian and Jenny Kelsall
Brian · 14 January 2026
Agent replied · 14 April 2026
Ah Brian & Jenny, that's so good to hear, thank you for taking the time to send Reeds rains Eccleshall a lovely 5* review, we really appreciate, especially Maddie, she will be over the moon you were happy with the service. Please don't hesitate to contact us if you need any assistance in the future or pass our details on to any friends or family too. Thanks again, Eccleshall Reeds Rains Team.
★★★★★ 5/5
GoogleMaddie was excellent at selling our house she kept us informed and was always willing to talk things through she is a credit to the company well done maddie
Teresa · 14 March 2026
Agent replied · 14 April 2026
Hi Teresa, thank you for taking the time to give Reeds Rains Eccleshall a 5* review we really appreciate it. Im so pleased you were happy with the service and Madaline in particular, she is an asset, its great having her. Good luck for the future un your new home and you know where we are if you or family or friends need us.
★★★★★ 5/5
GoogleWe wish to convey our deepest gratitude to Nicola Jane, Rhian and Maddie for their professionalism, hard work and kindness in what became a long drawn out process of moving home, through no fault of Reeds Rains I may add.
From guiding us to market our previous property in the correct fashion to working tirelessly at the end to ensure completion was achieved on time and as stress free as possible.
I would not hesitate to recommend the team at Reeds Rains to anyone.
Anthony · 14 December 2025
Agent replied · 14 April 2026
Thank you so much for your lovely 5* review Anthony, Myself Madaline and Rhian are so pleased we got there in the end for you. You have been a pleasure to work with during selling your home and your onward purchase so thank you for choosing Reeds Rains Eccleshall. We hope you will be extremely happy in your new home and remember we are here if you, your family or friends need any property related assistance in the future.
★★★★★ 5/5
GoogleAbsolutely amazing from start to finish!
Nothing was ever to much trouble and all of the team are so lovely! Charlotte was always there at the end of the phone or email to answer and sort any questions I had. They made buying my 1st home such a smooth process!
Chloe · 14 April 2025
Agent replied · 23 November 2024
Hi Chloe, thank you for your review. We are so happy that you felt at ease with buying your first home through us.
It was a pleasure to help you on your journey, if you need anything else in the future, we are always here.
★★★★★ 5/5
GoogleMaddie was involved in our house purchase. The communication was excellent and nothing was too much trouble. Maddie is very professional and personable.
Sandy · 14 December 2025
Agent replied · 14 April 2026
Thank you so much Sandy for your 5* review, great to hear you were pleased with the service of Reeds Rains Eccleshall and Maddie in particular. She is a great asset to us and it's great that our clients see that too. Very best of luck in your new home, look forward to seeing you around Eccleshall and if any friends or family are in need of any of our services, please do not hesitate to pass on our details.
★★★★★ 5/5
GoogleThe Reeds Rains Team in Eccleshall were great to deal throughout the sale of our home. The girls in the office were always on hand to help out with any queries and help us give other parties a push when needed. We highly recommend!
Hannah · 14 April 2025
Agent replied · 23 November 2024
Thank you so much for the 5* review Hannah, we really appreciate it. Reeds Rains Eccleshall does have a great team who strive to give all their clients a great experience, pleased to hear it is working.
★★★★★ 5/5
Google🌟 Outstanding Property Valuation from Reeds Rains in Eccleshall! 🌟
I recently had a property valuation carried out by Reeds Rains in Eccleshall, and I was genuinely impressed by the exceptional service from the team. From the outset, they were all friendly, professional, and incredibly knowledgeable.
Nicola-Jane’s approach was both thorough and refreshingly honest and explained all options arming me with all the knowledge I needed to make the right choice. It’s rare to find someone who combines expertise with such genuine care and attention.
If you're considering a valuation or any property-related advice, I can’t recommend Reeds Rains Eccleshall, and Nicola-Jane in particular, highly enough. A truly first-class experience from start to finish!
Stuart · 20 August 2025
Agent replied · 14 April 2026
Thank you so much for that glowing 5 star review Stuart, appreciate it, it was my pleasure, so pleased we were able to assist you and look forward to working with you. Myself and the team at Reeds Rains Eccleshall are always happy to help, please feel free to pass my details on to family or friends who you feel we can assist.
★★★★★ 5/5
GoogleExcellent service, thank you. Louise was outstanding and very informative all the way through, with her help and support. Pleasure to do business with, highly recommend. Thanks again for all your hard work Louise. Mrs R Earl.
Rachel · 14 April 2025
Agent replied · 19 June 2024
Hi Rachel, thank you so much for your lovely 5* review, it was a pleasure to read. We at Reeds Rains Eccleshall take pride in our customer service and love to hear that it is appreciated, Louise is great and I'm glad she was able to assist you in your move. If you or any friends or family need assistance in the future; you know where we are.
★★★★★ 5/5
GoogleHaving recently purchased a property in Eccleshall, with ReedsRains Eccleshall as the vendors' estate agent, I found the small team of Nicola-Jane, Izzy, and Louise to be very helpful with communications seamless. Special thanks to Louise who restored my faith in estate agents - friendly, helpful, co-operative, efficient, and at one point even actively helped me manage some problems with another estate agency involved in my chain!
Julia · 14 April 2023
Agent replied · 23 January 2024
Hi Julia, thank you so much for the glowing 5* review for Reeds Rains Eccleshall, I know I not only speak for myself but also for Izzy and Louise when I say it has been a pleasure assisting you with your move here. It wasn't the easiest of rides at times for you but we are glad we could make it just a little smoother for you. Look forward to seeing you around Eccleshall and if you need anything, you know where to find us. Likewise if you have friends and family members who would need our help, just let us know.
★★★★★ 5/5
GoogleTOP SERVICE FOR LETTING!
We had completion on the Friday, picked up the keys to our Apartment on the Saturday and on the Monday it was let! Louise was a great help guiding us through the whole process (as first time Landlords we really appreciated this). Niccola Jane went above and beyond to help with some problems with the Council Tax and to assist me in my quest to challenge the Band Rating of the property. Very impressive.
Gina · 23 January 2022
Agent replied · 23 January 2024
Thank you so much for the glowing review Gina, it is very much appreciated and we are so happy that you had such a positive experience with Reeds Rains Eccleshall especially as 1st time landlords. Louise and I were glad to help and glad we managed to sort the Council tax issues out.
Look forward to assisting you or any friends or family in the future.
★★★★★ 5/5
GoogleNicola Jayne and the team are very professional, with great knowledge of the local market. They were highly responsive and helpful throughout the sale process. Can’t recommend enough.
Lewis · 11 April 2025
Agent replied · 28 May 2025
Thank you so much for your 5*review Lewis, we appreciate it. It has been a pleasure for myself and my staff to assist you with the sale of your property. You know where we are if you or any friends of family need us in the future.
★★★★★ 5/5
GoogleBeing a nervous first time buyer I felt completely overwhelmed with everything I needed to do to get on the property ladder. Nicola-Jane has been absolutely wonderful from our initial conversations right through to completion. She arranged everything from my mortgage advisor through to my solicitor and was there every step of the way.
She is experienced, knowledgeable, quick to respond and genuinely cares about her clients. I would highly recommend Nicola-Jane to friends and family and would not hesitate to use her again when it’s time for me to sell. Overall I’m really pleased with the service I’ve received and cannot wait till moving day.PositiveResponsiveness, Quality, Professionalism, Value
Natasha · 26 August 2021
Agent replied · 23 January 2024
Ah Natasha, what a lovely review, thank you. You are more than welcome and I can't tell you how over the moon I am to have been able to help you achieve your dream home, also can't wait to see your modernising. Glad James our mortgage advisor and panel solicitors were so good for you also. Looking forward to helping any of you family or friends that may need it, feel free to pass my details on. Also can't wait for you to move in.
★★★★★ 5/5
GoogleFrom my first contact with Reeds Rains about a property of interest through visits, information gathering, offer/negotiation, chain changes during the process and the final agreement on the sale, I've always found them very helpful and efficient. Louise Hall, who has been my main contact throughout, has been especially proactive and supportive over what has been a difficult 9-month journey. I would highly recommend Louise & Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value
Lesley · 26 August 2022
Agent replied · 23 January 2024
Thank you so much for your lovely review Lesley. We here at Reeds Rains Eccleshall are really pleased we were able to assist you with your difficult journey and hope it was made easier by the team. Great to hear you were looked after so well by Louise, she is an asset and very well regarded within the company. Please do feel free to call for further assistance whenever you need it or any family or friends also.
★★★★★ 5/5
GoogleI chose Reeds Rains to sell my property as I'd been pleased with the sale of my previous house by the Stafford branch ten years ago but Nicola-Jane and the team at Reeds Rains Eccleshall exceeded my expectations this time around. My house was only on the market for ten days when it was SSTC and completion was just seven weeks later. Nicola-Jane negotiated an excellent price for me, while Louise (who was a great asset to the branch before leaving to join another company) and Maddie kept me updated on the whole process. Thanks to the whole team for a great service.
Marion · 23 January 2021
Agent replied · 23 January 2024
Thank you for your lovely review Marion, it was a pleasure working with you. Louise (who has now returned to work with me again), Maddy and I loved helping you achieve your goal especially in the timeframe needed. Hope you are settled and happy and if you or friends/relatives need any help in the future; you know where to find us.
★★★★★ 5/5
GoogleSales team were outstanding, very helpful and ensured that the sale went smoothly, answered and helped with any concerns we had as we had not sold anything for over 30 years and it was my late fathers (David’s) property. Thank you again for all your help and support - Pauline.
Stephen · 14 October 2025
Agent replied · 14 April 2026
Hi Pauline, thank you so much for your lovely 5* review, Myself and the team at Reeds Rains Eccleshall are so pleased to have helped you with this, that's what we are here for. It was especially nice for me having dealt with your Dad and Mum previously, so thank you for choosing us.
If you need any further assistance at all or any friends or family do in the future, you know where we are. Thank you again, Nicola-Jane.
★★★★★ 5/5
GoogleMoving house is a total mare but Louise and Izzy were a pleasure to deal with, professional and very helpful. They were very patient, even when I through my toys out of the pram. We are now settled in our lovely new house. So big thanks to them for making it a smooth process. Keith and Louise.
Keith · 14 April 2023
Agent replied · 23 January 2024
Thank you so much for your 5* review Keith, really appreciate it.
We at Reeds Rains Eccleshall completely understand how difficult and stressful moving home is so I'm over the moon to hear we made it a little easier for you both. Best of luck in your lovely new home and if you or any friends / family need us again in the future, just pop in and see us.
★★★★★ 5/5
GoogleA Massive Thank you to Nicola and Louise for the amazing effort of selling my house. Not only did it sell after one day of going to market, they have been helpful and pushed the sale to complete as quickly as possible. Thank you again for your support and understanding given the circumstances.
Much love
Becky H
Rebecca · 14 April 2023
Agent replied · 23 January 2024
Hi Rebecca, you are more than welcome, it really was our pleasure and really pleased we all managed to get there so quickly and so smoothly.
Thank you so much for your lovely review for Luoise and myself, we really do appreciate it and please do feel free to contact us if Reeds Rains Eccleshall can be of any assistance to yourself or any family or friends going forward.
★★★★★ 5/5
GoogleHonestly my experience with estate agents hasn’t been brilliant. These guys and especially Louise has been fantastic.
I messaged about one property and she instantly knew the sort of thing we would be interested in. The skill of listening to the buyer and being able to advise and offer a wonderful service was wonderful to see.
David · 14 April 2023
Agent replied · 23 January 2024
Hi David, thank you so much for taking the time to give Reeds Rains Eccleshall a lovely review. Louise is a great asset to the branch and we are delighted you enjoyed a good experience and great service. We look forward to hopefully assisting you going forward and also any family or friends who find themselves in need of a good estate agent.
★★★★★ 5/5
GoogleNicola-Jane, Rhian and Maddy tried hard to make our purchase possible….. sadly we weren’t able to get our act together before another couple beat us to the finish line.
Jennie · 31 March 2026
Agent replied · 14 April 2026
Ah Jennie, thanks for taking the time to give us a 5* review. All of us at Reeds Rains Eccleshall tried our best to get you there in time but sadly time was against us all, it's always difficult to secure a purchase of a popular property when you are not on the market yet but I'm sure We'll do it next time.
Myself, Rhian and Maddie want you to know you were both lovely to deal with so thank you and look forward to assisting you in the future, just ket us know when you are ready.
★★★★★ 5/5
GoogleMy partner and I dropped in to discuss our accommodation needs. Louise Hall was informative and really lovely and went out of her way to help us - we are really grateful for her help!
Thomas · 14 April 2024
Agent replied · 23 January 2024
Thanks for taking to time to send us a 5 * review Thomas, we are really pleased to hear of your good experience at Reeds Rains Eccleshall. Louise has been with us a while now and loves helping customers. We hope to be of assistance to you or your family again soon.
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