Reeds Rains Eccleshall reviews

★★★★★ 2/5

Trustpilot

Friendly staff but no reply

We viewed a property through Reeds Rains recently, and the lady present at the viewing was very friendly!However, we never got a reply about the landlord's decision. It is just disappointing because we had to travel a long distance to see the property.Portishead branch.

Caio · 11 August 2021

★★★★★ 5/5

Trustpilot

Buying a property

Christine at Trimdon Avenue, Middlesbrough Branch. Helped to make the exchange of contracts happen when things stalled by going above and beyond and speaking to all involved. Very helpful and with constant updates. Can’t thank them enough.

Jen · 16 August 2022

★★★★★ 5/5

Trustpilot

I put my parents house on the market…

I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.

Paul · 27 August 2020

★★★★★ 1/5

Google

If its normal to have to chase time and time again to get simple queries answered then yes service is OK. If waiting 2 weeks for a response initiated by Reeds Rains that was promised in a couple of days then again yes service is ..... even though the reply never actually came through. Out of office notifications not used by managerial staff yet holiday and time off excuses used. Initial database extracts are not qualified when they are flashed in front of you as a "this is what our national database holds" once qualified 22 hot to trot becomes 1. HUGE kickbacks given to the offices if you use their recommended law firms etc - check the fine print, all above board but higher than average amounts. Unfortunately having James in the business doesn't make up for the other back office failings

Jez · 26 August 2020

★★★★★ 5/5

Google

Although I did not eventually buy through Reed Rains I did enquire about 2 of the properties they had for sale and viewed one of them . I found the agent / manager Jack very helpful and informative. I didn't feel pressured or rushed in any way and was able to discuss aspects of the houses with him. As I have searched for my new property I have unfortunately not found all estate agents as professional or engaging. Some have been completely disinterested, others far too pushy. However this was not the case here. RecommendedPositiveResponsiveness, Quality, Professionalism

Clare · 26 August 2020

★★★★★ 5/5

Google

We used Reeds Rains Eccleshall for a home move in 2019. The staff were extremely professional and able to understand our needs, budget and personal preferences when it came to our property search. Louise found us the perfect property and guided us through the home move process ensuring that we were expertly advised on all parts of the process. James helped us with all the relevant paperwork and made sure that we had everything we needed on the day of the move. I would highly recommend the team for anyone looking for property in the area.

Hannah · 26 August 2020

★★★★★ 5/5

Trustpilot

Reeds Rains Gosforth

Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.

Amanda · 14 June 2024

★★★★★ 5/5

Trustpilot

Outstanding professional quality service Reeds Rains Carrickfergus

I have used the letting services of Reeds Rains Carrickfergus for a decade, the whole team are so professional & very friendly, it’s a real pleasure to deal with any of the staff, and a real stand out is Lisa who has been so helpful & supportive over the years, her care & attention to both the landlord & tenant has been amazing. Thank you so much it’s a real pleasure dealing with such a professional, caring company.

Margaret · 11 February 2021

★★★★★ 1/5

Trustpilot

Total bad experience with reeds rains

Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.

Kirsty · 30 July 2020

★★★★★ 4/5

Trustpilot

A landlord's viewpoint

We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara

Sam · 29 July 2020

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

Unprofessional and unethical. It didn't say offers around, it said asking price. Was told asking price had been offered, how much more were we prepared to pay? Since when did it turn into an auction!?? State offers around if u want to alter the price.

Dawn · 28 April 2021

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020

★★★★★ 1/5

Trustpilot

Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020

★★★★★ 5/5

Trustpilot

Reed Raines Rhyl.

Reed Raines Rhyl.I have used RR twice now to buy and sell, the service received was first class, nothing was too much trouble for any of the staff, most of my dealing where with Derry and Tom, I found them to be great and really appreciated their help, if I called and they were out all the other staff responded fantastically. I would recommend there services to anyone who is buying selling or letting, thanks guysNJ

Nigel · 2 July 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Letting Service…

We used Reeds Rains to let out our property. We currently do not live in the UK so everything was managed over the phone and via email. The team was always available to respond to calls and all correspondence via email was extremely efficient. We received a great service, highly recommend and know we have peace of mind that such a good team is in place managing our property long term 🙏👍👍👍

Laura · 25 February 2022

★★★★★ 5/5

Trustpilot

They r really helpful and really nice…

They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere

MISS · 18 January 2024

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020

★★★★★ 5/5

Trustpilot

Reeds rains in rhyl never any problems…

Reeds rains in rhyl never any problems great staff 100%

David · 12 July 2024

★★★★★ 5/5

Google

If you want to sell your house, go with Reeds. Very professional and friendly team, always had an answer to my questions and just seemed to be on it all the time - exactly what you want from an estate agency. Cheers, guys

Sammyf555 · 26 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Bought a house through Reeds Rains in Rhyl and couldn't of asked for better service. Derry was a massive help from start to finish, highly recommend.

Ryan · 22 October 2021

★★★★★ 5/5

Trustpilot

Friendly approachable staff

Friendly approachable staff Realistic advice

JMS · 1 October 2024

★★★★★ 1/5

Trustpilot

In fact no stars

In fact no stars I was shocked and horrified to receive an email from then telling me to remove my child from the property with immediate effect just because he was not inon the tenancy agreement how can any company think that is morally and ethically right Do not use reeds rains

Joanne · 26 May 2018

★★★★★ 2/5

Trustpilot

Interfering sales agent put my purchase at risk

I bought a property through them over a year ago and I spotted an issue with the property during the viewing that I mentioned when I made my offer would need to be rectified before completion. My offer was accepted and the seller was dealing with resolving the issue with the building management company but it was taking time which was fine. The the agent for Reeds Rain involved himself because he was frustrated with the hold up which did't help anybody and kept trying to cajole me into accepting the problem and went so far as to lie to me and say the seller was going to withdraw the agreement to sell to me. I had the sellers details so I spoke to them directly and confirmed it was untrue which shows a lack of professionalism by the Reeds Rains agent in interfering in an issue that has a large monetary effect on an expensive purchase without requesting their involvement and attempting to blackmail me to drop it. No thanks to Reeds Rains I had the problem with the property fixed through my own efforts.

Customer · 21 May 2020