Fox & Sons Eastleigh reviews

★★★★★ 5/5

Google

Isaac and Anna were both absolutely fantastic. Anna was very accommodating when it came to the viewings and was an absolute pleasure to talk to. She helped me, and continues to help me, with the house buying process. Isaac was very energetic and sweet, he has kept in touch with me throughout the process and was lovely to talk to in regards to the mortgage aspect of the process. He was very informative throughout. Although… I’m shocked he’s never had a Toby Carvery, that needs to be sorted. :)

Felix · 17 March 2026

★★★★★ 1/5

Google

Awful and unprofessional. 5 years ago we purchased the lifetimesmortgage service. Last time no issues getting mortgage, this time, even when in a better financial situation 5 years later, we were declined for a mortgage with fox and sons broker, with no explanation or reason given. So we requested money back and raised a complaint. The worse thing about this was we were told via email, no phone call, and the email was worded such that it was tough luck and nothing more could be done. We then went through a broker outside of F&S and got a deal immediately with a better rate... so what was going on? Well, they had our money, that was that... didnt want to help us.. We dealt with Matthew throughout this and told him that if we couldnt get a mortage through F&S we would withdraw the sale of our house and go elsewhere, he said fine and hung up the phone on us. His attitude was awful and when we asked for compaint and call to be listened to, what a surprise, no call log or recording. Josh originally helped us in the begginging, and he was fantastic, but halfway through the process, we were told he didnt work there anymore. How strange! But he was the best one to deal with and got stuff done, was very professional unlike some others! Will never use Fox and Sons again!

Luke · 18 July 2025

★★★★★ 5/5

Google

We were the buyers in a tricky purchase. The team at Fox and Sons (especially Kim and Anna) went over and above when chasing the vendor and his solicitor. They kept us completely up to date with progress and were very tolerant of our frequent contact due to challenges with the purchase which they helped us navigate. We would definitely use them when we come to sell.

Andrew · 8 November 2025

★★★★★ 5/5

Google

Professional, reliable and friendly estate agents. Anna helped make the house buying/selling process a dream. Her communication, enthusiasm and support throughout the process the was amazing. Kim was also fantastic and super friendly, helping to arrange and attend viewings. I cannot thank the team at Fox and Sons Eastleigh enough. Would 1000% recommend. 🏡💜

Lara · 8 October 2025

★★★★★ 5/5

Google

I highly recommend Fox and Sons Eastleigh. We moved house recently and Anna, Kim and Karl were amazing! They made the whole process smooth from start to finish, they were responsive, friendly and professional and great to work with. 1000% recommend :-)

Hilary · 11 December 2025

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

★★★★★ 5/5

Google

Massive Thank you to Carl, Anna and the team who successfully sold my late parents home. I received an Exceptional service from start to finish, great communication and empathy given by all.

Martin · 20 December 2025

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

★★★★★ 5/5

Google

5 stars is not enough, 10 out of 10! The team, Kim and Anna and Karl were all amazing, the financial advisor and the solicitors, all fabulous and very helpful! Thank you!

Roma · 17 October 2025

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Fox & Sons found a cash buyer for our property, at a very satisfactory valuation price. The service & advise that we received was excellent: special mention to Mathew Patrick, Anna Stimpson & Kim Ball at the Eastleigh branch for completing our property sale in under 5 weeks!

Brian · 9 April 2025

★★★★★ 5/5

Google

Hi , Thanks to Josh and all his wonderful and very professional team in helping with difficult times in selling a much loved family property. The team were very caring and considerate in all aspects of the process especially in explaining and dealing with legal documents. We would thoroughly recommend Josh and his team . Paul and Janey Gosney

Paul · 22 May 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.

Carol · 22 September 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 1/5

Google

Very disappointed & let down with service. Poor communication & monitoring of sale both with myself & especially with buyer's agents. General lack of pro-activity & a branch which seemed to have taken its eye off the ball. Am now with new Agent having wasted several months . Only found sale had fallen through after chasing up agent to find out what was going on ! A sub standard casual service at an inflated price. Best avoided.

Andrew · 16 April 2025

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026