Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotstay away buyers and sellers
what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on
Customer · 7 September 2017
★★★★★ 5/5
TrustpilotBrilliant service from Jamie harmer
Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant
Evelyn · 20 October 2021
★★★★★ 1/5
TrustpilotCompletely incompetent from start to…
Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.
G · 27 May 2021
★★★★★ 1/5
TrustpilotFox & Sons Crawley - Horrendous
What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.
Lorretta · 4 March 2017
★★★★★ 5/5
TrustpilotFox and sons recently sold a small…
Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team
M · 13 August 2021
★★★★★ 5/5
Trustpilot12 out of 10.Steven Rogers met us in…
12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need
Richard · 26 October 2023
★★★★★ 5/5
GoogleI really couldn't of asked for anything more from the team. The sale of my property ran into complications and the above and beyond effort that went into solving the issues along with chasing all the parties involved was admirable. Goergia and Izzy..... I applaud you both!!
Ian · 10 October 2023
★★★★★ 5/5
TrustpilotSteve and Tom were so helpful with the…
Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend
J · 8 February 2021
★★★★★ 1/5
TrustpilotEstate agents living up to there bad name
Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only
Carly · 6 April 2021
★★★★★ 5/5
TrustpilotFantastic experience with Fox and Sons…
Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively
Michael · 1 October 2020
★★★★★ 5/5
TrustpilotCallum was brilliant and did a great…
Callum was brilliant and did a great job selling my house
M · 10 June 2022
★★★★★ 4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
Mr · 19 July 2024
★★★★★ 1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
A · 4 April 2024
★★★★★ 1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
Anita · 13 September 2023
★★★★★ 1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
No · 20 June 2025
★★★★★ 1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
Marina · 17 April 2022
★★★★★ 2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
Fred · 26 June 2017
★★★★★ 1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
Karen · 17 November 2022
★★★★★ 4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
JO · 30 October 2024
★★★★★ 1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
Miss · 10 August 2018
★★★★★ 1/5
TrustpilotDO NOT USE FOR RENTING
DO NOT USE FOR RENTING. It took over a month and numerous emails for them to process the repayment of our security deposit. We had to do all the chasing - all they could supply was excuses. You have been warned.
Marc · 16 May 2023
★★★★★ 4/5
TrustpilotFox and sons- burgess hill branch
Fox and sons- burgess hill branch Myself and my partner bought through fox and sons, the experience was stressful due to the seller of the house we were purchasing, but I can happily say that f+s were very supportive and helpful through this experience. Jamie from fox and sons was especially great at staying in contact with me and was amazing support and guidance.
Hayley · 22 April 2018
★★★★★ 5/5
TrustpilotAll the staff were efficient
All the staff were efficient, knowledgable, kept to deadlines, communicative, polite and extremely helpful. The property's sale under difficult circumstances would not have been achieved without their diligent work and excellent support. Well done to you all and thank you. Good luck for the future.
Jan · 13 October 2022
★★★★★ 1/5
TrustpilotDo not use
Do not use. No consideration or care for GDPR. Run by children.
Gary · 6 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
