Fox & Sons Eastleigh reviews

★★★★★ 5/5

Google

I’ve had an excellent experience with Fox & Sons over the past year, and I want to give particular recognition to Isaac, their mortgage services consultant, who has been genuinely outstanding throughout the entire process. From day one, he has been consistently patient, clear, and incredibly easy to communicate with. His manner strikes the perfect balance, always present and supportive, but never once pushy or overbearing. Across the last six months, Isaac went above and beyond in helping me understand my options. He produced numerous mortgage quotes for different terms, deposit amounts, and scenarios, each time taking the time to walk me through the implications so I could make informed decisions. What impressed me most was that his support wasn’t limited to mortgages alone; he offered thoughtful, practical advice on a wide range of home‑buying topics, double‑checked that the properties I was interested in (not with Fox & Sons) were priced fairly, and gave guidance on what and when to offer. Buying a property can be a very stressful experience, especially as a first‑time buyer, but Isaac’s input made navigating the process far less daunting. Isaac's professionalism, dedication, and genuinely pleasant approach made a huge difference to my experience. Fox & Sons are lucky to have him, and I’d highly recommend both the company and Isaac to anyone looking for reliable, knowledgeable, and personable guidance during their home‑buying journey.

James · 10 August 2026

★★★★★ 5/5

Google

I wanted to leave a specific review for Karl at Fox & Sons Eastleigh, as his support throughout my transaction was exceptional - even though Eastleigh were not the primary branch I was selling with. In all honesty, he went above and beyond took real ownership of the process, and consistently stepped in to keep things moving when it mattered most. His communication was excellent - regular updates, quick responses, and a genuine effort to keep everything on track. What really stood out was his willingness to chase progress, and resolve issues, despite not being directly responsible for my case. His professionalism, efficiency, and commitment did not go unnoticed, and he made a stressful process significantly easier to manage. I would highly recommend Karl at Fox & Sons Eastleigh to anyone looking for an estate agent who is proactive, supportive, and truly invested in delivering a great service.

Chloe · 10 July 2026

★★★★★ 5/5

Google

We had an excellent experience with Fox & Sons, particularly with Isaac, who has been incredibly helpful throughout our mortgage application process. Isaac was always professional, responsive, and proactive in keeping us informed. He took the time to answer all our questions, explain the available options clearly, and ensured that we secured the most suitable mortgage deal for our circumstances. We especially appreciated his commitment to reviewing rates and making sure we remained on the best available offer. His knowledge, attention to detail, and friendly approach made what could have been a stressful process much smoother and more straightforward. I would highly recommend Isaac and the Fox & Sons team to anyone looking for mortgage advice and support.

Mohammad · 10 July 2026

★★★★★ 5/5

Google

From start to finish we were supported and helps with the whole process! Anna was absolutely amazing at the start trying to answer all my questions (and I had lots). She was always an email away with super speedy and helpful responses! Isaac was amazing with our mortgage advice again helping with all our questions and getting back to us so quickly and dealing with my meltdowns in such a respectful and helpful manor! Karl was great showing us around the house and giving us advice when we needed it. The whole teams works so hard and I could not recommend them enough. Each person had such a positive impact on the whole process. No question was ever too silly or to small to them and nothing was to much to ask for! I am so grateful to everyone involved at Fox and sons on our property journey! Thank you all so so much!

Gemma · 10 June 2026

★★★★★ 5/5

Google

Excellent experience with everyone at Fox and Sons. Gary helped me with my initial enquiries and was very helpful. My viewing with Ali was relaxed and informative, I enjoyed every interaction with her. My mortgage advisor, Isaac, was very jolly and helped make what is a daunting and serious business seem simple and straightforward. I enjoyed our chats, he's a lovely fellow.

Viki · 10 August 2026

★★★★★ 5/5

Google

Isaac and Anna were both absolutely fantastic. Anna was very accommodating when it came to the viewings and was an absolute pleasure to talk to. She helped me, and continues to help me, with the house buying process. Isaac was very energetic and sweet, he has kept in touch with me throughout the process and was lovely to talk to in regards to the mortgage aspect of the process. He was very informative throughout. Although… I’m shocked he’s never had a Toby Carvery, that needs to be sorted. :)

Felix · 17 March 2026

★★★★★ 5/5

Google

Our experience with Fox and Son's has been very helpful and straight forward so far. Isaac has been extremely helpful right from the start, guiding us through the process, calling the bank to get us a better mortgage deal, and arranging meetings promptly to fit into our schedule. Fingers crossed that the process continues to progress smoothly!

Sophie · 10 July 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 1/5

Google

Awful and unprofessional. 5 years ago we purchased the lifetimesmortgage service. Last time no issues getting mortgage, this time, even when in a better financial situation 5 years later, we were declined for a mortgage with fox and sons broker, with no explanation or reason given. So we requested money back and raised a complaint. The worse thing about this was we were told via email, no phone call, and the email was worded such that it was tough luck and nothing more could be done. We then went through a broker outside of F&S and got a deal immediately with a better rate... so what was going on? Well, they had our money, that was that... didnt want to help us.. We dealt with Matthew throughout this and told him that if we couldnt get a mortage through F&S we would withdraw the sale of our house and go elsewhere, he said fine and hung up the phone on us. His attitude was awful and when we asked for compaint and call to be listened to, what a surprise, no call log or recording. Josh originally helped us in the begginging, and he was fantastic, but halfway through the process, we were told he didnt work there anymore. How strange! But he was the best one to deal with and got stuff done, was very professional unlike some others! Will never use Fox and Sons again!

Luke · 18 July 2025

★★★★★ 5/5

Google

We were the buyers in a tricky purchase. The team at Fox and Sons (especially Kim and Anna) went over and above when chasing the vendor and his solicitor. They kept us completely up to date with progress and were very tolerant of our frequent contact due to challenges with the purchase which they helped us navigate. We would definitely use them when we come to sell.

Andrew · 8 November 2025

★★★★★ 5/5

Google

As a fellow local Estate Agent, I wanted to share my genuine appreciation of Karl Hansford at the Eastleigh Branch. Having been involved recently in a chain of 13 links his communication, dedication and commitment for his and another branch of Fox and Son’s clients was unwavering. Working closely with other agents isn’t always easy but we showed how it should be done! And in 18 weeks from acceptance of offer, in what was a complex chain with lots of delicate reasons for needing and wanting to move, sensitivity, compassion and drive got us to exchange. It could have easily crumbled, the selling is the easy part, what happens when behind the scenes is what’s important. An asset to the branch- and a reminder of what team work and estate agency should look like, Thank you. Until the next chain…

Claire · 10 July 2026

★★★★★ 1/5

Google

Start off the sale process losing the house key and deny having ever recieved it. Show up to their first viewing without a key and phone us to allow entry. We clean the house before every viewing to have Karl Hansford the Branch Manager think it is acceptable to allow him and a family of 4 walk through our entire house and garden with shoes on. What else would you expect from the Branch Manager who tries to unlock our neighbour's house, to have the customer say "I think you have the wrong house". Unbelievably poor level of service.

Chris · 10 May 2026

★★★★★ 5/5

Google

Professional, reliable and friendly estate agents. Anna helped make the house buying/selling process a dream. Her communication, enthusiasm and support throughout the process the was amazing. Kim was also fantastic and super friendly, helping to arrange and attend viewings. I cannot thank the team at Fox and Sons Eastleigh enough. Would 1000% recommend. 🏡💜

Lara · 8 October 2025

★★★★★ 5/5

Google

I used Fox and Sons Mortgage Advisor as a first time buyer. Isaac was friendly, approachable and helpful and explained things clearly. Thank you.

Zoe · 10 June 2026

★★★★★ 5/5

Google

I highly recommend Fox and Sons Eastleigh. We moved house recently and Anna, Kim and Karl were amazing! They made the whole process smooth from start to finish, they were responsive, friendly and professional and great to work with. 1000% recommend :-)

Hilary · 11 December 2025

★★★★★ 5/5

Google

Thank you Kim and Karl. Lovely, funny and helpful with our house purchase

Miss · 10 July 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Massive Thank you to Carl, Anna and the team who successfully sold my late parents home. I received an Exceptional service from start to finish, great communication and empathy given by all.

Martin · 20 December 2025

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026