Beals Eastleigh reviews

★★★★★ 5/5

Trustpilot

Best Rental Agent in Southampton

My wife and I bought a house in Southampton 20 years ago for our daughter while at university. After she left we let the property through a series of agents. (We live near Gloucester so could not do it ourselves).For all of that time we used a number of agents, and had problems with them all, some much worse than others. And then we discovered Beals and their Silver Rent Guarantee Service, and would recommend it highly to anyone.Adrian Pryke was our main contact and he could not have been more helpful.Our only regret is that we did not discover them sooner.Geoffrey

Geoffrey · 24 November 2021

★★★★★ 5/5

Google

Following the recent sale of my property I would highly recommend Beal’s to any prospective seller. From the initial phone call, along with marketing of our flat, the well organised viewings and the regular updates, Alan Woodhouse and the team remained patient, positive and determined to see the sale through to the end. A huge thank you to the whole team.

Dougknowspaper · 14 April 2025

★★★★★ 1/5

Trustpilot

They will never, ever take you off of their email list

Stop bloody emailing me! I have unsubscribed from their emails about 10 times and they don't stop. I've never rented from them and I only called them once to book a viewing and they have incessantly emailed me about properties ever since. Shut up, go away, get bent

Will · 22 September 2026

★★★★★ 5/5

Trustpilot

Communicative and professional

I switched to Beals in Eastleigh from another local estate agent and wish I had gone to Beals in the first place. Alan was at all times courteous and professional, returned my calls and most importantly, contacted me on a weekly basis to update me, even when nothing was happening. This was particularly welcome as I had already relocated to Edinburgh and had left my flat in their hands to sell. I would certainly use Beals again.

Carol · 29 March 2022

★★★★★ 5/5

Google

Visited this branch and was welcomed by Kierah Hutton who delivered outstanding service. She helped me to find my forever home. Nothing was to much trouble and Kierah was so helpfully I couldn't have asked for more. I would definitely go and visit Kieran again or recommend her to friends and family.

Leanne · 14 April 2024

★★★★★ 5/5

Trustpilot

Molly who runs Beal's maintenance side…

Molly who runs Beal's maintenance side of things at the companies Head Office is a 5star member and should awarded employee of the month, every month she 1st class at what she does always does what she says she's gonna do and certainly where possible try's to give the best and fairest deal's for the landlord's and tenant's. truly spot on 100% effort and achievement.

Alan · 13 June 2023

★★★★★ 5/5

Trustpilot

Ease of moving with the help of Chané Cauldwell

Just recently moved into my first home with beals. Started very confused and had no idea what to do but our letting agent Chané Cauldwell made it seem so simple and easy! Extremely grateful for all the help she gave and patience she had. Highly recommend her and Beals as a whole. Thank you

Consumer · 3 March 2024

★★★★★ 5/5

Google

Alan was absolutely fabulous, he could not have been more supportive and transparent. Buying a house is big, and it has put our mind at ease at every step of the way. He has been an utter professional, and really dedicated in his role to delivering the best service he can. Highly recommended, he is worth his weight in gold!

Betty · 14 April 2025

★★★★★ 5/5

Trustpilot

Extremely amazing and helpful

I want to say a very big thank you to Mohamed of Southampton branch for his professionalism and quick response each time I needed clarification on the next step when I was trying to get a house. Thank you for helping me get an amazing apartment. Thank you Mo for all your help all through the process. You are truly amazing...

Ranti · 15 September 2023

★★★★★ 5/5

Google

We had a very positive experience with Chealsea and Suman. They were great with all of our questions and responded quickly to any emails sent or messages left for them. Suman was even able to help with a few minor referencing issues when we visited the office. A big thank you to them both for providing such great service

Georgie · 14 April 2025

★★★★★ 5/5

Trustpilot

A professional, respectful and competent agency

From: prior tenant (with managing landlord)During the marketing of my prior property, it was clear to me as a tenant that Beals were keen on doing their best job to market the property, while being respectful of the wishes of the current tenant and landlord. Additionally when I was looking for my own rental they were very informative and professional.During the arrangement and viewing of my prior property, my agent Isobel was very professional and respectful, while very fun to chat with as well. She answered all questions from prospectives knowledgeably. I was impressed with her professionalism and ability.

Jason · 2 June 2024

★★★★★ 5/5

Trustpilot

Jades help with my tenant

I would like to say that Jade Goulding has been exceptional in helping me deal with my tenant who was behind on her rental payments. Her advice of what to do and how to go about it was 100% spot on and after I followed her advice the problem was resolved almost immediately. Not only was Jade polite and friendly she also made me feel confident in the decision that I eventfully took of how to deal with the situation. I will with out question be returning to Beals to undertake Jades professionalism in the future.

Craig · 5 June 2021

★★★★★ 5/5

Trustpilot

Highly Recommend!

I had a great first experience renting with Beal’s and was immediately put at ease and offered a lot of support. Ellie was of great help to me and allowed me to enjoy a process that can often be stressful. I am now in a place I love and cannot thank her enough for helping me every step of the way. I highly recommend this company to first-time renters!

Cath · 20 November 2022

★★★★★ 5/5

Trustpilot

Thank you Katie

Katie took over as our main point of contact half way through our sale. Excellent communication skills & she dealt with our queries swiftly & professionally. Katie has been an indispensable link in liasing with both our solicitors & the buyers solicitors.Well done & thank you Katie you are an absolute credit to Beals .

Julie · 22 December 2023

★★★★★ 5/5

Trustpilot

North End office

I spoke to Dan Back at Beales last Friday (23/8) about selling my mum's house. He visited that afternoon, talked me through things and was very helpful. Half an hour after he left, he rang to say he'd booked three viewings and today (26/8), he rang to tell me that he'd booked another 4!! I am really impressed with the service Dan has provided, he is very polite, smart and is a nice guy with all the answers.

Lesley · 23 August 2021

★★★★★ 5/5

Trustpilot

Thank you Holly

I spoke to Holly at Beals. She was incredibly helpful and spoke to me on the phone to understand what kind of property I was searching for. She then sent over properties that suited the specification I had given and booked me in for viewings. It made the process nice and easy

Lilly · 21 February 2024

★★★★★ 5/5

Trustpilot

Thoughts from abroad

We have our flat managed by Jade from Beals and we just wanted to say how fantastic she has been. We are waiting to come home to England but due to COVID restrictions we are delayed. Jade has been so kind and patient with us organising so many things on our behalf. Every time I email she gets back to us straight away and is always so helpful. Thank you Jade and Beals for looking after us in these stressful times, it is very much appreciated. 😊😊😊

Linda · 25 February 2021

★★★★★ 1/5

Trustpilot

Horrendous Experience!

I rented a flat with Beals in November of 2018 and stayed there for two years... Unfortunately, it was two years too long!Once I moved in, I realised that the electric radiators didn't work properly and that the windows had been inadequate before I moved in, to say the least. I didn't realise after only fifteen minutes of viewing the property that some of them were in fact, broken open! This problem was not listed anywhere on the inventory that Beals had given me and I was never told about this issue verbally. Merely that they simply needed a 'coat of paint to freshen them up.'I then spent the winter in freezing cold conditions and suffered from chest infections.After many months, the landlord arranged for the windows to be fixed. The workmen arrived to 'fix' them, only to get the measurements wrong and leave me with windows that were sealed shut with some sort of industrial foam, meaning that I couldn't open the windows and it was left that way for more than ten months!This caused black mold to develop, as I couldn't air the room. I spotted it too late and realised that I had been breathing it in every night as I slept! As soon as I spotted it, I cleaned it up immediately. However, it continued to return during the course of those ten months, so I had to keep cleaning it.The toilet broke after about six months of living there and continued to break over the course of my tenancy, leaving the flat smelling of urine and excrement, due to constantly not being able to flush the toilet and having to use buckets of water in an attempt to get rid of the waste! The problem was never fixed and left to get worse and worse, until the toilet flusher had all but come off completely!Then came the problem of the black, green and white mold underneath the kitchen sink and in the bathroom!I later found out that this was due to leaks in the pipes and called Beals immediately.The landlord never fixed the leak underneath the kitchen sink and only came to fix the one in the bathroom after the floor had been completely flooded!The floorboards were taken up by the landlord an entire week after I had reported the urgent issue and white mold had developed over the floor, as it had been left unattended for so long.I was then made aware that the landlord knew all along that there was a problem with the pipes behind the bathroom sink!He made it clear to me that he simply 'hadn't got round to fixing the pipes.' I was speechless!The bathroom floorboards were never even put back down during the rest of my tenancy!The landlord even had the audacity to increase the rent and after trying repeatedly to get out of my tenancy agreement early, Beals informed me that in order to do that, I would need to pay them hundreds of pounds in fees just to get an agent to book viewings for the flat, so that someone else might take the property off my hands, but with no guarantee of this!Despite of all this, I cleaned the flat before vacating it and left it in the best state that I could.When I was finally free of that horrendous flat, I then had to fight to get my deposit money back!I opened up a case with the Tenancy Deposit Scheme, after Beals kept ignoring me.Beals sent them a report on behalf of the landlord, who wanted to keep my deposit money for 'reasonable wear and tear' that was present in the flat before I ever moved in and 'damages' that were either caused by the landlord himself or entirely made up! For example, he wanted money for 'damage to the kitchen door.'There is NO kitchen door, as there was always an open archway into the kitchen!Suffice to say, I had lots of evidence to present to the Tenancy Deposit Scheme, proving that I had done nothing wrong and I got my deposit money back two months later.Suffice to say, that the time I spent in that flat were amongst two of the worst years of my life!To Beals, the landlord and that horrendous flat, I say GOOD RIDDANCE!

Charlotte · 23 February 2021

★★★★★ 5/5

Trustpilot

Michael is absolutely brilliant

Michael is absolutely brilliant. He has taken a real interest in what I am looking for and his communication has been wonderful from the start.

Carrie · 25 February 2026

★★★★★ 5/5

Trustpilot

Louise made a difficult time easier to deal with.

Louise made the selling of the house smooth going at a awkward sale due to probate. Stayed in contact all the time. Which was helpful seeing as my mobility makes it difficult some times. And went that bit further by taking us back to the ferry which was a nice thing to do. So can't thank Louise enough.

Nicholas · 15 September 2023

★★★★★ 1/5

Trustpilot

Avoid Beals in Eastleigh.

The only positive I can say about renting with Beals in Eastleigh, having been through the experience, is that they have an office where I can walk in to complain. The first moment of getting the contract was already stressful because I was told to sign a rental contract for a time period before I receive my keys to the property. I had to dig my heels in not to end up paying for something that I can't use. Then I have never received any support, even with basic things such as finding my gas meter or electricity (they didn't even provide me with EPRN to change the supplier). I had to ask neighbours for access to refuse storage shed because the agency wouldn't bother to provide me with that. Fixing anything meant that I actually had to walk in to the office because emails and phone-ins were ignored each time. Now I'm battling with Beals to get my deposit back. 10 days after returning my keys I had not received my money back. I needed to call back about it, only to find out that they are preparing to charge me for "carpet cleaning service". There is no transparency in this process, and it's only lucky that I had developed a zero trust that I would be treated fairly: I took pictures of everything before handing the keys over. The battle is on.

Radek · 16 December 2020

★★★★★ 1/5

Trustpilot

An absolute DISGRACE of a company

An absolute DISGRACE of a company. There is SO much I could write about their bullying tactics, threats, negligence and complete incompetence however I will focus on the main part of my complaint. After 4 years of 3 monthly inspections, and at each of these inspections, me bringing up the issue of rain literally POURING IN through my disabled son's bedroom window, nothing was ever done. Then low and behold 2.5 months before our tenancy was due to be renewed they wanted to send some builders round on a few days notice. Unfortunately I was due a serious operation on the date they insisted on, so I asked, politely if there was anyway another date could be arranged as 1. I wouldn't be there, 2. I had no where else for my child to sleep while the work was being done and 3. I would need to recover at home. The email I recieved in response was "just a heads up, your landlord doesn't want to renew your tenancy since you're being difficult". As you can imagine, this was extremely distressing to think that I was being punished for daring to ask for a bit of consideration! I was in floods of tears for days, worried and panicked that my family was going to be made homeless. I couldn't believe that after 4 years of being a reliable and honest tenant, that this had happened so I wrote a formal complaint to which I recieved a phone call a day later to say that then agent had infact, LIED about this and that in actual fact our landlord was selling the house!? So this girl, had lied, and threatened us with homelessness and let me believe it was my fault! I was so stressed my blood pressure went through the roof and my surgeon explained that I had to be calm as being so stressed and anxious could seriously affect thr op and my recovery. There is so much more I could say on the matter but the way they run their business is an absolute shambles! We were also threatened with the fact that our landlord is "friends with Mr beale himself" as to control our complaints!

Owen · 17 April 2024

★★★★★ 5/5

Trustpilot

Zara was a very warm and welcoming…

Zara was a very warm and welcoming staff member for our viewing!

Mr · 1 June 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

I recently dealt with Emma at Beals on the purchase of a new property. The service was second to none, and along with Louise and Lauren who helped answer some queries, the process was made to be very easy. I can highly recommend using them again, they seem to communicate far better than I’ve experienced previously. Thanks for your help all.

Louis · 8 June 2023