Reid and Dean reviews

★★★★★ 5/5

Google

Many thanks to Rachel and James from Reid&Dean, a great experience. They work hard as a team, we had to wait for quite sometime for complete the transaction. But Rachel is always return to us and updates us patiently. James also preparing the message, photographer to ready for advertising rental promptly. What a marvellous job,well done! We received great service from them. I certainly recommend Reid&Dean to anyone.

Hung · 26 February 2025

★★★★★ 1/5

Facebook

Avoid. They’ll sell you a house, two months later continue to show it to others and then call you to say ‘money talks so match it or lose out’. If you’re either the seller or buyer of elms avenue, you should know that Roger Cotton, MD of Reid & Dean, has blamed this unethical behaviour entirely on you both, taking no responsibility. After our offer was accepted, we were told the property would be taken off the market, and no further viewings would happen. It was marked as SSTC. From the getgo, we were lied to and misled. Gillian made us aware of a change of lawful use application and that was in the process and would be cleared in March. We spoke to Gillian and Samira multiple times who had said yes it will be this week,)This was a lie. The application was submitted on 11th April. Effectively, we were lied to, to get our offer over the line. It almost seems as if they never had any intention to sell to us. During the 2 months post-sale agreed and memorandum of sale, communication from Reid and Dean was poor. not one of my emails submitting offers in writing were actually replied to. About 6 weeks into the sale-agreed, we rang and spoke to Samira to see how the sellers were getting on with finding somewhere. Samira said she doesn't know because she didn't want to pester them so would not be ringing them for an update. Trying to guilt trip us for daring to query our property purchase. 2 weeks had passed since we had been told to basically back off. Like anyone 2 months into a sale agreed, we felt it was appropriate to ring to see how the sellers were progressing. At 5.30pm on a friday evening, Maria, office manager called us back. Maria opened with, 'yes! They have now found and had an offer accepted on an end-of-chain new build.' Maria then proceeds to say 'well I have something else to tell you. They've had a new bidder offering £25k more (they disclosed the actual figure too) They really want to sell to you though, so can you match this?' Maria confirmed that if we ‘can't get near it that the seller would proceed with the new offer and we would no longer be the buyer'.. Maria said 'money talks'. How disgusting. So on 7th May we visited the office. Only Samira was there, and once we introduced ourselves, immediately tried to distance herself from the case. We were told Roger was on his way back and we chose to wait for Roger's return. Whilst we waited, Samira asked us did Roger know we were coming, and I said no but we’d like to come in and discuss how this is unethical, immoral, it’s so horrendous it’s illegal in Scotland. To each of them, Samira said ‘I know, I know’. How embarrassing, that your own team are happy to acknowledge that their MD’s actions are completely inappropriate. Roger turns up 20 mins later. Roger is chopping and changing his story. Ultimately blaming the new bidder for everything and it was completely out of his control. It came out that this other buyer had rung just 3 times. This is what Roger deems, so persistent he couldn’t be stopped, he would have got his way’. If we rang 3 times, we’d be lucky to get a call back from Reid & Dean. It then, evidently became very apparent that the new buyer had said he’d like to consider putting an offer in. At this point it’s important to note, this is not an offer. In fact, Roger, verbatim, said that he said to this new bidder, ‘he would not accept the offer until he had done a viewing.’ - Roger facilitated a viewing on a property that was off the market SSTC. Roger then said after the viewing, the offer came in. Roger facilitated that viewing. All he had to do, was stick to what was true. The house was off the market, SSTC. They can be contacted if the house sale does not proceed. Since then, it also has become apparent that this was all ongoing much earlier, as we followed their formal in-house complaints, and Karen, the complaints manager, actually confirmed conversations with the new buyer we’re happening and being entertained much earlier that Roger Cotton claimed. So avoid. They are untrustworthy and have no backbone.

Megan-Elizabeth · 24 May 2022

★★★★★ 5/5

Google

A huge thank you to everyone at Reid & Dean for making our first house purchase as smooth as possible. In particular, thank you Sam Edwards for showing us around the property and answering all our questions, to Samia Steele for being an excellent point of contact throughout, and to Roger Cotton for clearly explaining the purchasing process to us. I would whole-heartedly recommend buying a house through Reid & Dean. 10/10!PositiveResponsiveness, Quality, Professionalism, Value

Ed · 24 October 2022

★★★★★ 5/5

Google

Rachel and the team helped sell my late mother’s property recently and we received excellent service from start to finish. Thank you to everyone for making a difficult time as easy and stress free as possible. Highly recommended.

James · 26 December 2024

★★★★★ 5/5

Google

I cannot recommend Reid and Dean highly enough. They went above and beyond to provide an outstanding service throughout the sale of my mother's bungalow, which proved a challenging and frustrating experience for all as the sale fell through three times, through no fault of theirs. Each time they swiftly found a new buyer, within days if not hours. They were highly professional, always returned calls promptly and kept us informed of progress at all times. They were always prepared to spend time discussing matters and truly seem to care about their clients. Many thanks Roger, Sam and Gillian - a fabulous team! In addition, Zoe has been handling the letting of our rental property and has also done an outstanding job. She held our hand through the whole process of renovating the property to an acceptable standard, organised an amazing video of the property and found excellent tenants very swiftly. She is very professional and always responds immediately to any concerns. We are delighted to be working with her.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 24 October 2021

★★★★★ 5/5

Google

I would strongly recommend James and Reid and Dean if you would like to rent your property excellent service and advice . Thank you to James for all your help

Caroline · 18 March 2025

★★★★★ 5/5

Google

We were shown round the property and our needs and wants were taken into consideration, and we were even shown properties we hadn’t seen advertised yet. Rachel was very friendly and professional.

Lucy · 26 December 2024

★★★★★ 5/5

Google

Rachel and Roger were brilliant throughout from getting the listing live and looking fantastic to securing an offer at asking within a matter of days and then facilitating the sales process brilliantly. Having worked with multiple agents, this was by far the best experience we've had.

Naomi · 16 April 2024

★★★★★ 5/5

Google

An excellent service from Reid & Dean. My house was let off market very quickly, to excellent tenants, at a very good rent. Zoe and Neil were great at arranging reliable contractors at short notice to ensure the property was ready to move in. I would highly recommend. Mr C. College Road, Eastbourne

Christopher · 24 October 2023

★★★★★ 4/5

Google

The team are really friendly. There were a couple of instances of errors on the listing, but on the whole it was a positive experience.

Tristan · 26 December 2024

★★★★★ 5/5

Google

An excellent service from start to finish from Rachel. Very polite and professional, nothing was a problem. I would most definitely use R&D again and will be recommending them to friends and family. Thank you Rachel for everything 😊 …

Jade · 16 April 2024

★★★★★ 5/5

Google

Reid & Dean went above and beyond to ensure a smooth purchase for us during an extremely busy housing market. Communication was timely, efficient and they always returned our calls. We were supported the whole way through. We highly recommend this estate agent and it is the best service we have ever received whilst buying a new home. Thank you Sam & Gillian.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 24 October 2021

★★★★★ 1/5

Google

Avoid. They’ll sell you a house, two months later continue to show it to others and then call you to say ‘money talks so match it or lose out’. If you’re either the seller or buyer of elms avenue, you should know that Roger Cotton, MD of Reid & Dean, has blamed this unethical behaviour entirely on you both, taking no responsibility. After our offer was accepted, we were told the property would be taken off the market, and no further viewings would happen. It was marked as SSTC. From the getgo, we were lied to and misled. Gillian made us aware of a change of lawful use application and that was in the process and would be cleared in March. We spoke to Gillian and Samira multiple times who had said yes it will be this week,)This was a lie. The application was submitted on 11th April. Effectively, we were lied to, to get our offer over the line. It almost seems as if they never had any intention to sell to us. During the 2 months post-sale agreed and memorandum of sale, communication from Reid and Dean was poor. not one of my emails submitting offers in writing were actually replied to. About 6 weeks into the sale-agreed, we rang and spoke to Samira to see how the sellers were getting on with finding somewhere. Samira said she doesn't know because she didn't want to pester them so would not be ringing them for an update. Trying to guilt trip us for daring to query our property purchase. 2 weeks had passed since we had been told to basically back off. Like anyone 2 months into a sale agreed, we felt it was appropriate to ring to see how the sellers were progressing. At 5.30pm on a friday evening, Maria, office manager called us back. Maria opened with, 'yes! They have now found and had an offer accepted on an end-of-chain new build.' Maria then proceeds to say 'well I have something else to tell you. They've had a new bidder offering £25k more (they disclosed the actual figure too) They really want to sell to you though, so can you match this?' Maria confirmed that if we ‘can't get near it that the seller would proceed with the new offer and we would no longer be the buyer'.. Maria said 'money talks'. How disgusting. So on 7th May we visited the office. Only Samira was there, and once we introduced ourselves, immediately tried to distance herself from the case. We were told Roger was on his way back and we chose to wait for Roger's return. Whilst we waited, Samira asked us did Roger know we were coming, and I said no but we’d like to come in and discuss how this is unethical, immoral, it’s so horrendous it’s illegal in Scotland. To each of them, Samira said ‘I know, I know’. How embarrassing, that your own team are happy to acknowledge that their MD’s actions are completely inappropriate. Roger turns up 20 mins later. Roger is chopping and changing his story. Ultimately blaming the new bidder for everything and it was completely out of his control. It came out that this other buyer had rung just 3 times. This is what Roger deems, so persistent he couldn’t be stopped, he would have got his way’. If we rang 3 times, we’d be lucky to get a call back from Reid & Dean. It then, evidently became very apparent that the new buyer had said he’d like to consider putting an offer in. At this point it’s important to note, this is not an offer. In fact, Roger, verbatim, said that he said to this new bidder, ‘he would not accept the offer until he had done a viewing.’ - Roger facilitated a viewing on a property that was off the market SSTC. Roger then said after the viewing, the offer came in. Roger facilitated that viewing. All he had to do, was stick to what was true. The house was off the market, SSTC. They can be contacted if the house sale does not proceed. Since then, it also has become apparent that this was all ongoing much earlier, as we followed their formal in-house complaints, and Karen, the complaints manager, actually confirmed conversations with the new buyer we’re happening and being entertained much earlier that Roger Cotton claimed. So avoid. They are untrustworthy and have no backbone.

Megan-Elizabeth · 24 October 2022

★★★★★ 1/5

Google

My experience was very bad with read and dean they booked me 3 days ago for viewing and on the viewing day day call me in the morning foe reminder but when I reached there for flat viewing there was not anyone then I called to reid and …

Iqra · 16 April 2025

★★★★★ 1/5

Google

•• READ REVIEWS ABOUT REID & DEAN & ROGER COTTON •• on all review sites before considering using them as a Buyer or Seller!! Endless & continuous lies. If I had not since read that the same happened to at least 2 other Buyers, I would have …

Amanda · 16 April 2025

★★★★★ 5/5

Facebook

I would highly recommend Mike and his team, especially Andrew who handled the sale of my house very professionally and communicated really well all through the process. He is a skilful negotiator with efficiency and a friendly manner. I would, without question, recommend Reid & Dean and use them again in the future for buying or selling services.

Linda · 8 May 2019

★★★★★ 5/5

Google

From the moment Roger turned up to our valuation with his print out of information all about our property, he stood out from the other 4 agents who had been round. He mentioned in passing that he had driven past our property the evening …

Hope · 16 April 2025

★★★★★ 5/5

Google

R&D did a great job selling my mother's house when she had to go into a home. Everything went smoothly, communication was excellent, and we got a great price. Highly recommended. Many thanks to Roger Cotton and his team.

MrE · 24 October 2022

★★★★★ 5/5

Google

Roger was extremely helpful on so many occasions, both with advice and guidance, and a maintenance chap for every random job that came his way! I would have no hesitation in recommending him and his company.

Judy · 24 October 2022

★★★★★ 5/5

Google

Superb service for distance sale Thank you to Andrew and Paige at Reid and Dean. I live 4 hours plus from Eastbourne and after the sad and sudden death of my uncle they helped me to sell and clear his flat. At every step of the way through my grief and general ineptitude they have been very supportive. They have helped with electricity certificates, rubbish clearance and acting as mediator with a managing agents of the flat. This company went above and beyond. I am thrilled be have exchanged today and I look forward to a smooth completion. Can't recommend enough!

Sarah · 24 October 2020

★★★★★ 5/5

Google

Andy Wells and team are really great people to work with. They looked after two rental properties for my elderly uncle for a number of years - really supporting him fully and lifting the burden from him. And more recently they helped to sell three properties for his estate. They ensured that all properties were fully maintained over the marketing period, as I live some distance away, and were extremely effective in finding buyers and ensuring a smooth sale despite of a sluggish market. I have bought and sold a number of properties over the last few years, and would thoroughly recommend them. A great professional and caring team. Many thanks for all your help over the last few months.

Peregrine · 24 October 2020

★★★★★ 5/5

Google

Reid and Dein was very professional and accommodating to our needs when viewing and buying a property. Good communication and excellent customer service.

Jenny · 24 October 2023

★★★★★ 5/5

Google

The team at Reid and Dean have been fantastic from start to finish. We found them to be honest and trustworthy from the off. Roger, Maria, Gillian and Samia supported us throughout our house sale and we have had a good experience. We can not praise them enough. They have been approachable and contactable always, we were never left chasing any matters and our best interests where always at the forefront. I would recommend Reid and Dean anyday.

Laura · 24 October 2022

★★★★★ 5/5

Facebook

We used Reid & Dean for the sale of our flat and they were fantastic throughout. From beginning to end, Luke was available to answer questions and once the sale was agreed, helped liaise with the buyers and solicitors to ensure we reached completion. Luke was extremely approachable and knowledgeable about the local market and sales process. We would absolutely use Reid & Dean again, should we be looking to sell in the future. Thanks to the whole team for such a swift and easy sale. Steve and Rhiannon

Steve · 9 January 2017