Fox and Sons Eastbourne reviews

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 5/5

Google

Gob smacked. My property was on the market for 8 months with other local agent. Steve and the team sold my property within 3 weeks. Really impressed deserve the 5 stars

Jezza · 26 August 2020

★★★★★ 5/5

Trustpilot

Brilliant service

I sold my flat through Fox and son in Seaford by their auction route. It was sold in under 5 weeks from viewing to completion. I had no fees to pay .Toby and all the office staff, Eden auction house staff and Danielle in the legal department were amazing. Everyone rang me back when promised and went the extra mile to sell get the sale through. Thank you everyone I will certainly use you and recommend you in future .

Wendy · 22 March 2020

★★★★★ 1/5

Trustpilot

Fox and Sons Southampton are a total…

Fox and Sons Southampton are a total waste of time. They cold called me asking if I’d be interested in a market appraisal so I agreed. Only for them not to turn up. When I called their office they fobbed me off telling me they had not received my address details from their contact centre despite them confirming them to me at the beginning of the call. Clearly no regard for customer service having read these reviews and no response to them would suggest no interest in improving their service either. I’ve contacted the estate agent who sold me the property at Charles Powell as he was a pleasure.

Mr · 20 March 2020

★★★★★ 5/5

Trustpilot

SIMPLY THE BEST

Hi Everyone , Can only speak for Fox & Son's in Eastbourne East Sussex but can honestly say under the leadership of Agnieszka the Branch Manager she could not have done a better job . Two one bed's to let two viewings one for each flat job done ....... both let . Well done Agnieszka keep leading from the front and a special mention for Ben who did the viewings and Victoria who is always ring me up . Lindsay from Henley House Properties .

Mr · 6 March 2020

★★★★★ 5/5

Google

Nothing is too much trouble for the team at EASTBOURNE. They are professional, efficient, helpful and courteous. I recommend them without reservation as a team that you can thoroughly rely on to let your property. I have used them two years in a row now and the same level of service has been consistent both times.

Paul · 26 August 2023

★★★★★ 1/5

Trustpilot

Stay away from Fox & Sons Burgess Hill…

Stay away from Fox & Sons Burgess Hill if you are looking for a professional and caring agent. They were acting for us on our sale for a while and through their lack of communication, viewings with people in the wrong price bracket wasting everyone's time and effort, absolute rudeness and lack of customer care we moved to Connells who did a great job for us. To add insult to injury the house we wanted to purchase was with Fox & Sons so we had to go through it all again. Poor communication, never returning calls, emails ignored, no help whatsoever so we ended up talking direct with the seller and solicitor to move the purchase forward. They have to be the most unprofessional, uncaring and hopeless agents in town and need a serious reorganisation.

Alan · 1 February 2020

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

I have just sold my house recently …

I have just sold my house recently through the Lewes Branch of fox and sons and I can only say that Paul the manager and Holly his back up were absolutely brilliant and went above and beyond to sale my gorgeous house for me keeping me informed every step of the way and when needed chasing and liaising with solicitors etc the sell itself was extremely difficult for one reason and another and the fact I lived away did not help matters but in terms of sorting things out for me as I was absent I could not fault them at all even as much as going in to put the heating on and off. Thank you both and all the team for your help in the sale of my house in lewes East Sussex

Cher · 30 January 2020

★★★★★ 5/5

Trustpilot

Fantastic service from all at the…

Fantastic service from all at the Polegate branch.Helped me through a difficult purchase.Reassured by the professionalism of the team and responses to my calls.Simon followed up on my queries, got back to me when he said he would and supported me throughout the process. I would definitely recommend..

Jane · 28 February 2024

★★★★★ 4/5

Google

The process went on smoothly with a very wonderful customer services, infact fox and sons Eastbourne are doing great job.

EZEKIEL · 29 November 2023

★★★★★ 1/5

Trustpilot

Need a basic lesson in customer service, appalling

I rented a property managed by Fox and Sons Worthing for the past 2 years. They are without a doubt the most incompetent, useless excuse of an estate agent I have ever experienced. I would seriously think about it if the property is managed by this agent. Non-existent customer service, the worst part is the unwillingness to help and they will feed you elaborate stories to avoid giving out contact information to allow you to follow things up yourself. When I needed something they made me feel like I was at the mercy of an invisible entity that couldn't be contacted and provided no progress information. They always passed the book to the parent company. I had maintenance inspections that were not carried out but logged on the system as if they had been, problems with the property which were reported on day 1 and never fixed throughout my time there. They let me move into the property without a functioning fire alarm system and the speed of response was absolutely disgusting and I had to take my own safety precautions. Do yourself a favor and avoid they are not worth the stress.

Luke · 25 November 2019

★★★★★ 1/5

Trustpilot

Fox and Sons Taunton

Having come over to do a valuation, my calls and emails for updates were completely ignored. I even went in to the branch to follow up and even the promises made in that conversation were not fulfilled.If they can't be bothered to follow up when trying to get new stock on board, god knows how poor the service will be when it goes on the market! I can believe any estate agency is too busy right now to return calls and emails.

Matt · 24 November 2019

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 5/5

Google

Been dealing with David Johnston could not of been more helpful

David · 27 May 2024

★★★★★ 1/5

Google

Terrible experience, would never buy or sell through fox and sons

Mvdf · 27 May 2024

★★★★★ 2/5

Trustpilot

Just moved out of a property managed by…

Just moved out of a property managed by Fox and sons Salisbury and I feel cheated. Their stand is very unfair and unjust. It’s almost 2 weeks I moved out of the property and technically I paying for the property till 10th of November 2019 simply because I only notified verbally. I told both the landlord and the manager of fox and sons Salisbury immediately I got a job far away which means I can no longer stay in the property. I spoke to them about the possibility of a colleague taking up the apartment after checking. This verbal notification came at least 3 and a half month before I eventually moved out. I was later asked to put it into writing when it was 6 weeks to the end of my tenancy. I asked why wouldn’t you tell me to put it into writing when I first notified both landlord and the manager verbally? And the second issue is you collecting the key of the property without notifying that my rent will end on the 10-11-2019, only to do that now when I’m about to claim my deposit. Isn’t that a tactics to get somebody to pay for the time spent to get the property ready for the next tenant? I exchanged mails with manager to show my unhappiness and obviously nothing would change. I’m just here to tell everyone to be careful with fox and sons dealings because the tenancy agreement is very unfair and unjust.

Sharuf · 9 November 2019

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019

★★★★★ 1/5

Trustpilot

Do not use Fox and Sons.

Do not use Fox and Sons.1. If you are a first time buyer do not believe Fox and Sons when they state you should use their in house mortgage broker ‘because all banks prefer you to’.This is a lie - the bank do not prefer you to. I spoke to banks afterwards and they said this is not true, and they commonly hear from customers that Fox and Sons have lied to people in this way.Fox and Sons will charge you £99 for using this service as an admin fee, and will then charge you £599 at the end of the process.You can avoid this by going direct to the bank.The mortgage appointment is made up of Fox and Sons broker trying to sell you unnecessary add ons like income protection. Do not be scared into purchasing these agreements. Do not sign up for anything with their broker, if necessary take the information and go home to think about it. Do not purchase anything with Fox and Sons because you do not need it, despite what they say. They are relying on first time buyers being unaware and abusing this to their advantage.The manager from the Polegate, East Sussex branch is very rude and unprofessional - swore under his breath several times during conversation, hung up the phone on me, lied outright to me when he asked me to come to the office even though he knew he wasn’t going to be there. He appears to be quite inexperienced and unable to control his emotions. Poor customer service skills and would benefit from a more comprehensive training development programme that improved his ability to communicate effectively in customer facing situations where he clearly lacks confidence.

Tom · 28 August 2019

★★★★★ 1/5

Google

Worst place to buy a house from! They lie constantly. They stopped me from viewing a property unless I saw their financial/mortgage advisor although I already had my mortgage sorted through a private financial advisor. When completing a purchase through them, they falsely told me that the vendors of the house we are buying from were using their ‘Fox and sons recommended’ solicitors and it would be quicker process if I was to use them.. however when the papers came through the vendors weren’t actually using their solicitors. I wouldn’t recommend them to anyone!

Mia · 27 August 2019

★★★★★ 5/5

Google

BEST AGENTS IN EASTBOURNE We have just bought and sold through fox and sons. The local knowledge Peter Bushell has is amazing he took our property on the market and his team of top sales people booked so many viewers for an open day. We achieved £15000 more than any other agent had valued our home at. They then went on to find us our dream home. With weekly updates the whole way though the process the whole team were brilliant I couldn’t have faulted the service. If anyone is looking to move give them a call.

James · 27 August 2019

★★★★★ 5/5

Google

My husband and I decided to stay with fox and sons for them to rent our flat out again. The first experience was not good . But my husband had a long conversation with Victoria and ada who both explained that they have a new team who are very committed to getting every thing right this time. They have both been very helpful and on board with letting our flat for us. We have been informed all through the process and also Tom in another branch has been fantastic as well. Keep up the good work it's nice to meet people that are so committed. Thank you denise Alan Reynolds

Denise · 27 August 2019

★★★★★ 1/5

Trustpilot

shocking service, do not even think of using their broker service

shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!

Terry · 27 June 2019