Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy first review of Charles professionalism ( or lack of) was removed as he wanted a second chance to prove his worth. To work ‘above and beyond’ for me to sell my property. The contents of my first review was all about his lack of communication, his ability to run his business like a hobby and the lack of urgency giving us feedback on viewings from potential buyers. I have wasted almost 2 years giving my property to this agency and having pulled it from him to give to another, has really given me some insight into how an estate agency really does treats its customers with communications. I would say Charles really hasn’t gone ‘above and beyond’ in any capacity. Since he told me that he would improve his service he has not communicated in any way that made me feel involved, supported or confident in the sale. This whole journey and experience has been awful and he still hasn’t spoken to me or responded to my correspondence. This morning I received an email from Will- somebody I have never spoken to, saying the property has been removed from his website (as requested over 24 hrs ago and resent since I had no response yesterday ) There was no apology for the late response or that Wycherley's had left me feeling very underwhelmed by their service(or lack of) I feel this was rather cowardly and actually quite rude of Charles, that a client he is supposedly working for and doing business with, is treated this way. Just about sums up his customer service skills. Against all my better judgment and given the benefit of the doubt, Charles still failed miserably to deliver.
Claire · 29 August 2024
★★★★★ 1/5
GoogleHighly Recommend AVOIDING.
Echoing the previous review of 3 week ago, I have had a dreadful interaction with this estate agent- which has cost me and my family both time and money.
In sum; dreadful communication and dubious dealings.
Detail; having had our offer 'accepted' I immediately instructed a solicitor, surveyor, gave statutory notice to our tenant, expediantly agreed the sale of our flat, and importantly fully communicated at every stage with Mr Wycherley (which was not in any way reciprocated).... only to be told that the price had gone up by £xxk+... notably less than 24 hours after informing that we did not require Mr Wycherley to sell our property for us.
I clearly have no legal standing for a verbal acceptance and have to accept it and move on. However, I am left extremely disappointed and with a messy situation with a tenant to clear up.
I was extremely disappointed with the assumption that I could not possibly increase my offer (I could), and likewise had access to private finance had a 'rush sale' been the priority, but was never given the chance.
If you don't fancy being in a similar experience to myself (buyer) and the previous review (seller), then perhaps go to an alternative estate agent where you can expect decency to prevail!
I would make a formal complaint, but it would likely be unresolved as the complaint is against the person dealing with the complaint!
NB: for the past 3 weeks google has prevented the negative post being uploaded - this is my 4th time editing in order to leave negative feedback. I wonder how many others have also had same experience!
Edward · 28 September 2024
Agent replied · 24 October 2024
Many thanks for your feedback, we are very sorry that you were unable to secure the property which you had hoped to purchase and wish you well in your efforts to find a suitable alternative, in the near future.
We do need to add that we did advise you, throughout this period, that your revised offer to purchase the property would only be acceptable to the vendors once you had sold your own property, the proceeds of which we understood would be needed to complete the new purchase. You were aware that the property would remain on the market unless/ until you were able to sell your own and, thereafter, we had other ‘cash’ buyers who offered in excess of your offer. By the time that you confirmed that a buyer had been secured for your property, we advised you of the current market level offers being received from other ‘cash’ purchasers but, following further discussions, you were unwilling to increase your offer to match or exceed these. We do have a duty of our clients to fully assess all offers received to ensure that the best placed purchasers and sale price are selected and this property has proved to be very popular. We understand your disappointment as the property and location were ideal for your needs.
★★★★★ 5/5
GoogleI contacted Charles for a survey report to be done on a property that we were buying, he was extremely responsive and helpful with arranging the survey and the report that was provided was comprehensive, helpful and provided to us in good time. He also made himself available to us for a call, to discuss certain points which came up which was over and beyond what was expected. Would 100% recommend and use in the future.
Alex · 26 March 2024
Agent replied · 12 June 2024
Many thanks Alex for your kind words.
★★★★★ 1/5
GoogleWe viewed a property with that was listed with On The Market exclusively for the first 24 hours, We viewed this property on Thursday 6th, and put an offer forward to the landlord via Charles on that day.
On this date there were three viewings including ours that we were aware of, With one potential tenant claiming the property was “too shabby” for her and declining to make an offer. The property then went live on RightMove on Friday, and they continued to accept viewings on the Saturday.
We called back on the Saturday to amend our offer, stating we would be able to take the property immediately. We then heard nothing, and had no communication whatsoever from Charles Wycherley, With over a week passing we received no communication in regards to our offer, despite phoning for an update. We finally where able to speak to someone today the 14th to be told the property has already been let, The customer service from Charles Wycherley has been appalling and we strongly believe we have been discriminated against due to myself having a disability, something we where very transparent with when making our offer. We have reported Charles Wycherley to the ombudsman and would strongly suggest avoiding using this agency as they may be independent, but are utterly unprofessional, disingenuous and behave like cowboys.
A · 13 June 2023
Agent replied · 12 June 2024
We are sorry that you felt the need to post these comments, in your disappointment at not being successful in securing a tenancy of this property, which you viewed through ourselves. You did make an offer which was below the advertised monthly rental and with several conditions attached in respect of works which you required to be completed prior to commencement of tenancy. Your original and subsequently increased offers were put forward to the landlord but the property had attracted lots of interest and offers and was let to another party at a considerably higher rental, without additional conditions attached.
After a short delay, whilst our checks were completed on the successful tenant, we contacted each of the unsuccessful parties but, unfortunately do acknowledge that we omitted calling you, in error. Please accept our apologies for this. We wish you every success in your search for a suitable property.
★★★★★ 1/5
GoogleWe viewed a property with that was listed with On The Market exclusively for the first 24 hours, We viewed this property on Thursday 6th, and put an offer forward to the landlord via Charles on that day.
On this date there were three viewings including ours that we were aware of, With one potential tenant claiming the property was “too shabby” for her and declining to make an offer. The property then went live on RightMove on Friday, and they continued to accept viewings on the Saturday.
We called back on the Saturday to amend our offer, stating we would be able to take the property immediately. We then heard nothing, and had no communication whatsoever from Charles Wycherley, With over a week passing we received no communication in regards to our offer, despite phoning for an update. We finally where able to speak to someone today the 14th to be told the property has already been let, The customer service from Charles Wycherley has been appalling and we strongly believe we have been discriminated against due to myself having a disability, something we where very transparent with when making our offer. We have reported Charles Wycherley to the ombudsman and would strongly suggest avoiding using this agency as they may be independent, but are utterly unprofessional, disingenuous and behave like cowboys.
Andrew · 28 March 2023
Agent replied · 23 December 2024
We are sorry that you felt the need to post these comments, in your disappointment at not being successful in securing a tenancy of this property, which you viewed through ourselves. You did make an offer which was below the advertised monthly rental and with several conditions attached in respect of works which you required to be completed prior to commencement of tenancy. Your original and subsequently increased offers were put forward to the landlord but the property had attracted lots of interest and offers and was let to another party at a considerably higher rental, without additional conditions attached.
After a short delay, whilst our checks were completed on the successful tenant, we contacted each of the unsuccessful parties but, unfortunately do acknowledge that we omitted calling you, in error. Please accept our apologies for this. We wish you every success in your search for a suitable property.
★★★★★ 5/5
GoogleIn my opinion, it is such a relief for wonderful Lewes to have Charles Wycherley Estate agents as they have the greatest experience and knowledge on how to make sales and purchases work locally. Added to this is the benefit of calm, steady, confident team led by Charles. I sold a property recently with them and knew it would be fine and indeed Charles Wycherley was so professional , discreet and ensured a relatively swift successful sale. Happy to recommend them.
Saz · 28 March 2023
Agent replied · 12 June 2024
Thank you for your lovely comments within this review. We were delighted to assist you in the sale of your property. We pride ourselves on our extensive knowledge of the local property market and the quality of service to our clients and are very pleased that everything went well for you.
★★★★★ 5/5
GoogleWe have used Charles Wycherley Independent Estate Agents Ltd on two separate occassions to carry out building surveys. On both occassions they were thorough, and efficient. Both reports gave us the confidence to make an informed decision
Graham · 27 October 2024
Agent replied · 24 October 2024
Hi, Graham. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleIf there were 20 stars I would give them all to Charles and the whole team. From day one they worked tirelessly on the sale of my flat. With efficiency, speed, emotional and practical support, as this is a probate inheritance.
I just cannot fault them in any way, in fact only praise from me!
Every aspect taken care of professionally, and with a great deal of empathy. I feel both blessed and very grateful. It was the best choice I made to walk in their office in Lewes. A sincere heartfelt thank you, in my opinion they are first class, and irreplaceable! 🙏
Anna · 26 March 2024
★★★★★ 5/5
GoogleExcellent service. Highly recommend.
Helen · 13 October 2025
Agent replied · 12 November 2025
Many thanks Helen for your kind comments.
★★★★★ 5/5
GoogleCharlie has sold 4 properties for me and has always been magnificent in getting the best price and the right purchaser, never any time wasters, in actual fact all first offers completed the sale, his team supported me all the way through, highly recommended Ashley RentonPositiveQuality
Boom · 13 June 2022
★★★★★ 5/5
GoogleGreat family run business, helped me find a broker even though they weren’t the agent selling the property as it was out of their usual area
Tom · 13 October 2025
★★★★★ 5/5
GoogleCharlie and his team made our house sale an easy and smooth transaction even during a pandemic with the property market busy as ever. They were professional and efficient. Thank you! Lynda W
Rob · 16 April 2022
★★★★★ 1/5
GoogleCharles is easily the worst Estate Agent I have had the misfortune to encounter. Never have I met such a smug, self serving, patronising and wholly unpleasant character. He somehow manages to both epitomise everything wrong with the industry whilst simultaneously viewing himself as god's gift to dual aspect water closets. This chauvinist reminds me of a badly designed bidet. How glad I am that he is completely disinterested in actually selling any of the vastly overpriced properties on his book. What a dinosaur.NegativeQuality, Professionalism
Jack · 13 June 2021
★★★★★ 5/5
GoogleWe recently sold our property and were looking to buy in Lewes and surrounds, we found Charles to be one of the nicest and honest people in this field in Lewes, when so many are liars and full of self he does have what has become a rare customer focus which courtesy and honesty and we have learnt he can very much be relied upon to help.PositiveResponsiveness, Quality, Professionalism, Value
Scott · 13 June 2021
★★★★★ 1/5
GoogleVery poor service from Charles and his team. As a vendor, they do not keep you posted with the sale of the property and do nothing to push the sale through faster. Impossible to get updates from. Charles thinks he is better than everyone else and clearly looks down on people. I'd avoid this company if you actually want your sale to go through!!!NegativeProfessionalism
S25 · 25 October 2021
★★★★★ 5/5
GoogleCannot recommend Charles and his team highly enough. He went above and beyond to sell my flat and purchase in Lewes. Professional at all times and priceless wealth of knowledge and experience helped make the buying and selling process less stressful. Would not use anyone else in Lewes. Top of their game. Thank you
Hayley · 16 April 2022
★★★★★ 4/5
GoogleBig thank you to Charles and his lovely team in Lewes. Have just moved into our new home in Plumpton Green. Team were quick to respond to all my queries at different stages and delightful to work with. Andy and Michelle.
Andy · 16 April 2022
★★★★★ 5/5
GoogleCharles helped us sell our house in a hot market, finding good quality buyers and giving excellent advice. A great team and Charles always about to help us get it over the line. You cannot beat his experience!
Stuart · 28 March 2022
★★★★★ 5/5
GoogleCharles Wycherley is everything you could ask for in a professional. Diligent, attentive and flexible, I couldn't recommend him highly enough. You won't regret giving him your business. 5*
Michael · 16 April 2022
★★★★★ 5/5
GoogleI have bought and sold properties with Charlie he is very attentive, professional and a good chap to boot! I can throughly recommend his services.
Andrew · 16 April 2022
★★★★★ 2/5
GoogleI found that Charles was quite abrupt and at times rude. Not particularly a people person I wouldn't say. Shame.
Susie · 13 June 2022
★★★★★ 5/5
GoogleVery professional establishment and certainly more honest than some of the chains of estate agents I've dealt with before. Certainly my first port of call when buying in Lewes area.
Chris · 13 June 2020
★★★★★ 5/5
GooglePolite, professional and knowledgeable. Charles and his team are the best in Lewes.
Paul · 13 June 2021
★★★★★ 5/5
GoogleGreat service. Lovely setting.
Paul · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
