Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCharles Church, Trevelyan Grange
We are thrilled with our new home on Trevelyan Grange. Our property is finished to the highest standards and the workmanship throughout is superb. From Sales through to site manager and tradesmen, the Charles Church team have been fantastic. We would highly recommend purchasing a property on Charles Church's Trevelyan Grange site.
Susan · 9 December 2022
Agent replied · 12 June 2024
Dear Susan, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotMoving in day was great
Mascalls Grange, Paddock Wood.Moving in day was great, so welcoming and I received a lovely 3 day check in. I’ve got the usual snagging bits for a new home but the team are very understanding and responsive.
Friend · 25 January 2024
Agent replied · 12 June 2024
Hi,Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team at Mascalls Grange. . It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be thrilled.Lucy
★★★★★ 3/5
Trustpilotshabby work ethics
charles church often reply and rectify most items on the snagging lists, but to leave a 3 brick wide gap for 12 months in a shared fence atop a wall then nail a board to fill a gap actually beggars belief - very shabby and unprofessional .
Steve · 11 May 2023
Agent replied · 12 June 2024
Hi Steve,I am sorry to hear of your experience. We take all feedback seriously and we will pass this on to the team for them to review.Best wishes,Eva
★★★★★ 5/5
Trustpilotwould Highly recommend
I would Highly recommend charles church, they have been very professional. and their customer service has been excellent.
Mr · 17 December 2024
Agent replied · 26 December 2024
Hi Fraser, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted.Best wishes,Mia
★★★★★ 5/5
TrustpilotRectifying defects and shrinkage
Ken L. & Zoltan have been at our property rectifying various small defects and have done so professionally and to a high standard. They were respectful of our property and furnishings and to us in communicating what they were doing.
Richard · 24 April 2025
★★★★★ 5/5
TrustpilotGeoff and Brian did a fabulous job…
Geoff and Brian did a fabulous job finishing off my kitchen units, and we are very pleased with the work completed.
Simon · 30 October 2024
Agent replied · 12 June 2024
Dear Simon, We are so pleased to hear that Geoff and Brian have again delivered high quality workmanship. We shall make sure they get to see your comments, thank you.Lucy
★★★★★ 5/5
TrustpilotAmazing house and service!
Would highly recommend Charles Church, Amy in the sales office and Tim, the site manager have been brilliant. Yes, we have had a few snags (which you get in any new build) but they have helped get any issues we have found sorted quickly. The house is beautiful and we couldn’t be happier with our choice.
Jemma · 21 May 2022
Agent replied · 12 June 2024
Hi Jemma, Thank you so much for taking the time to leave us such a glowing review. We would love to be able to pass your feedback on to Amy and Tim. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and development name, so we can ensure they receive your kind words.Best wishes, Zoe
★★★★★ 5/5
TrustpilotOur 'moving' experience.
The process of choosing the house and subsequently our completion and move was very straightforward. We are delighted with the house and the location. There have, as always with a new build, been some 'snagging' issues but they have been resolved and,overall we are very pleased with our choice of house.
Customer · 8 December 2022
Agent replied · 12 June 2024
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
★★★★★ 1/5
TrustpilotMisled from the very beginning
Misled from the very beginning. If you want to keep your sanity stay away from this cowboy builder. They will lie to you and then ignore you, all they want is your money and once they have it they just walk away. So be warned, walk away from the Wynyard site!!!!!!!
Karan · 7 December 2022
Agent replied · 12 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Amy
★★★★★ 5/5
TrustpilotExcellent standard
Zoltan has an Excellent standard of work and understanding of issues that needed rectification to a quality a high standard.
Keith · 7 November 2024
Agent replied · 27 October 2024
Hello Keith,Thank you taking the time to write your 5-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
★★★★★ 5/5
TrustpilotThe member of staff (Liz) was very…
The member of staff (Liz) was very approachable and helpful. The properties that were pitched to us were all in our price range and liz understood what we were wanting. The process of part exchange was straight forward and the work done in the house is good too.
Mrs · 11 March 2023
Agent replied · 12 June 2024
Hi Holly, Thank you for sharing the start of your experience with Persimmon Homes. We're pleased to hear you have been well looked after by Liz. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotIt was a fantastic experience
It was a fantastic experience, as a first time home buyer, Briana managed all our questions and expectations throughout the process, making everything easy.
Eze · 26 August 2024
Agent replied · 28 August 2024
Hi Eze, Thank you for taking the time to leave a review for Charles Church. We are thrilled to hear of the service you have recieved from the team. and would like to share this with them. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
★★★★★ 4/5
TrustpilotPretty faultless
Pretty faultless. Only issue is a lack of communication with other parties involved in the Mortgage. Not even with Persimmon. This has led to myself having to communicate the same information multiple times across several agents. Got slightly frustrating. That being said the process has been extremely smooth and stress-free for the most part. I would recommend.
GabieX · 17 February 2022
Agent replied · 12 June 2024
Thank you Gabriela. I will share your feedback with the relevant team in order that we can address the points you have raised.I wish you many years of health and happiness in your new home.Kind regards, Sophie from Charles Church Homes
★★★★★ 1/5
TrustpilotThe workmanship is very poor
The workmanship is very poor. I find it very difficult to believe that my property was signed off as being satisfactorily completed. To be fair I was warned not to buy a Persimmon New Build but thought that the cost of purchasing a Charles Church New Build might mean a higher standard. Unfortunately not.
Mrs · 10 July 2022
Agent replied · 12 June 2024
Dear Karen, Many thanks for your feedback. I'm sorry to hear of your disappointment, but please be assured we take every review very seriously. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes, Ada
★★★★★ 4/5
TrustpilotHaving lived in the charles church…
Having lived in the charles church house for a few days now I am pleased. As the site manager explained. The garden has not been turfed yet because it has not arrived on site. And only a few issues regarding the house. The charles church team on-site are fantastic. Very helpfull.
Michael · 7 November 2022
Agent replied · 12 June 2024
Hi Michael, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 1/5
TrustpilotExtremely angry and disappointed
We were noved in before the house was finished. Broken ,wrong side door,garden like the Somme,etc,etc,etc
Customer · 22 December 2024
Agent replied · 26 December 2024
Hi Christine,We are very disappointed to read your review. Please be assured your feedback has been shared with the regional team, and we have requested they contact you directly.Best wishes,Mia
★★★★★ 5/5
TrustpilotMy new home is beautiful
My new home is beautiful. Amazing service, nothing too much trouble. Would highly recommended Charles Chirch.
T · 16 December 2024
Agent replied · 26 December 2024
Hi, we really appreciate you taking the time to share your thoughts on your wonderful experience with Persimmon Charles Church. The team at Haywood Village pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Mia
★★★★★ 5/5
TrustpilotPersonal Touch
Jodie in sales is a credit to your company , she is so enthusiastic and friendly , nothing is to much trouble for her.Adrian & Rose Wilson
Mr · 21 June 2024
Agent replied · 24 August 2024
Dear Mr and Mrs Wilson, Thank you for sharing the start of your new home experience with Persimmon Homes. We are really pleased to hear you have been so well looked after by the team by Jodie at Mulberry Place, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
★★★★★ 4/5
TrustpilotThe sales and site staff were/are…
The sales and site staff were/are excellent - Friendly, approachable and always responded positively to requests for help or information. The only downside for me was the pressure to complete which I understood but it added to what for me was a stressful situation.
Mary · 31 May 2023
Agent replied · 12 June 2024
Hello Mary,Thank you for leaving your review, we really do appreciate it. We are very pleased that you have been so well looked after by the team, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness. Best wishes,Emmy
★★★★★ 5/5
TrustpilotOundle Walk show home sale executive
Michelle Jazrawi at the Oundle Walk show home was friendly, knowledgeable and very helpful. She patiently explained the difference between the various property styles and the sundry options available.
FR · 27 July 2025
★★★★★ 5/5
TrustpilotHave had a great experience with…
Have had a great experience with Charles Church . They where very approachable , no issue too big , always happy to help and answer any of your questions . Very good at responding to emails too , which is always a good trait to have . Would reccomend to anyone .
Robyn · 5 July 2022
Agent replied · 12 June 2024
Dear Robyn,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team at Hartlands Park - we shall certainly pass this on.Kind regards, Ada
★★★★★ 5/5
TrustpilotNew home
Staff were helpful from starting the search for a new property to the site team following through on any small issues once we had moved in.
Ian · 14 June 2024
Agent replied · 24 August 2024
Hi Ian,Thank you for sharing your experience. We are please to hear you have been so well looked after by the team, and we shall pass on your comments as they will be delighted to hear.May we wish you many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotAmazingly quick
From reservation to exchange and completion the whole process took just 3 weeks! Amazing! Just shows the benefit of part exchanging! Would thoroughly recommend.
Debbie · 12 July 2024
Agent replied · 24 August 2024
Dear Debbie, Thank you for taking the time to leave this wonderful review. The team will be thrilled that you've had a great home buying journey, we'll be sure to let them know.Best wishes, Ada
★★★★★ 5/5
TrustpilotAdam at Cathedral view is brilliant…
Adam at Cathedral view is brilliant very helpful and patient. Explained everything well and nothing to much trouble …
MRS · 28 September 2024
Agent replied · 27 October 2024
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall pass your words over to Adam and the team, they'll be delighted.Best wishes,Rose
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