Trusted Agent profile · Lowestoft
★★★★★
1,500 reviews across 2 platforms
138 London Road North, Lowestoft, NR32 1HB, NR32 1HB
William H Brown's office in Lowestoft, at 138 London Road North, is rated 2.5 out of 5 across 1,500 reviews on two platforms, including 299 Google reviews rated 4.4.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
5/5
GoogleI have to give a big credit to Kara who has been very responsible and helpful on following up the issues on my home and she’s absolutely fantastic at her job.
Thanks Sham for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've recently bought a house through William H Brown and I can't fault the level of service. I'm a first time buyer and they were very patient, thorough and professional with me. They did as much as possible to help and I'm very grateful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLindell was professional, polite and helpful in every stage of our property search. A credit to William H Brown, and someone we will come back to, to continue our search in Lowestoft.
5/5
GoogleI want to say big thank you for all workers in this agency in Lowestoft, specially to Katie! She is always ready to help and very polite and friendly. Katie organized all the documents and payments very quickly and we moved to new apartment without any problems. Compere to other agencies I found that William H Brown help us much more faster and was always in touch with us till we found our best place and they continue support us in our new home. Thank you a lot. Very recommend! Best choice in Lowestoft!
5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
5/5
GoogleI currently rent from William H Brown and Megan Bowers has been an absolute pleasure, she has been incredibly helpful, contacting us consistently whenever there has been any queries or following up and any issues we may have been having. Honestly I cannot fault her in the slightest.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
5/5
GoogleI want to say big thank you for all workers in this agency in Lowestoft, specially to Dani and Katie they both are always ready to help me very polite and friendly. I will recommend this agency for very one.Thanks you so much for your support.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
1/5
TrustpilotDishonest and Cheats
What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
1/5
TrustpilotThe worst letting agents ever
This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.
1/5
TrustpilotTerrible Service
Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.
1/5
TrustpilotUnprofessional. They breached the code of conduct and duty of care to me.
Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!
1/5
TrustpilotI have experienced very poor customer…
I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.
1/5
TrustpilotWhat a complete bunch of thieves and…
What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
1/5
TrustpilotWere not clear and transparent about…
Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.
5/5
GoogleGreat agent emailed me my viewings and times with details of property's we were viewing a big thank you to Lindell for going that extra mile .top man thank you.
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