William H Brown Lowestoft reviews

★★★★★ 1/5

Trustpilot

Please avoid them if you can

Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!

Justyna · 10 February 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..

Maxim · 9 February 2024

★★★★★ 1/5

Google

Very difficult to get a call back or arrange a viewing. Then the agent doing the viewing did not want me there, would not show me around, had an attitude when I tried to look upstairs and repeatedly told me the property was not for me. Surely that's for me as a buyer to decide, and his job was to advertise/sell it.. He then suggested I viewed one nearby that was 35k above my price range. Subsequently I informed them I would not consider purchasing through them and that they were not to contact me again but it has still taken numerous attempts to get them to stop contacting me about other properties. Strange considering how difficult it was to get hold of them in the first place.

A · 26 October 2019

★★★★★ 5/5

Trustpilot

Very professional and dedicated

Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.

Joy · 20 December 2025

★★★★★ 5/5

Google

I was uncertain about buying a small property to let out but Sam and the lettings team have been helpful, friendly and professional all the way. Megan is always cheerful and reassuring. I thought it might be difficult when the property came up for re-letting in the middle of lockdown but the team made it easy.

Kathy · 25 October 2021

★★★★★ 1/5

Trustpilot

Beware this company

After repeated phone calls and emails requesting a copy of the contract I signed with William H. Brown for the sale of my house it is still not forthcoming. I get promised that it will be sent immediately but there is still no sign of it. It should not be that difficult to produce a copy of this. I have never given a copy of this document even when putting my house on the market. I have tried to find what the percentage of the sale Wm. H. Brown take in commission. Apparently, unlike other agents they just work on a set sum. The commission on my sale works out at 2% and all I want is a copy of the original contact to confirm that the amount is what I signed for. The fact that I am still awaiting this copy is in itself suspicious. Beware of using this firm unless you have all the facts in writing.

Diane · 30 January 2024

★★★★★ 1/5

Trustpilot

IF WE COULD GIVE THEM 0 WE WOULD

IF WE COULD GIVE THEM 0 WE WOULD. I AM JOHN JONES I HAD AN APPOINTMENT TO VIEW A PROPERTY AND IT WOULD HAVE BEEN A 4 HOUR DRIVE AWAY. I MADE THE APPOINTMENT ON THURSDAY 25TH JAN AND MY VIEWING WAS ON MONDAY 29TH JAN. I WAS ON MY JOURNEY WHEN I GOT A MESSAGE FROM MY PARTNER SAYING THE VIEWING HAD BEEN CANCELLED. I GOT HOME AND PHONED WILLIAM H BROWN TO BE TOLD THAT IT WAS NO LONGER WITH THEM BUT WITH ANOTHER ESTATE AGENT. I FOUND OUT THAT ON THE THURDAY CONTRACTS HAD BEEN EXCHANGED ON THE PROPERTY AND THAT THEY KNEW THIS ,BUT DID NOT BOTHER TO LET ME KNOW . AVOID IF YOU CAN, IF YOU FEEL THAT YOU HAVE TO MAKE AN OFFER ON A PROPERTY VIA THEM KEEP I CLOSE EYE ON THE SITUATION ,CHECK ON LINE ETC. BUT MOST OF ALL IF AN OFFER IS ACCEPTED MAKE SURE IT IS TAKEN OFF THE MARKET.

Valerie · 29 January 2024

★★★★★ 5/5

Google

I had a lovely experience with these guys, particularly with Kara who was friendly, knowledgeable and prompt with responses. We very much love our new place and want to thank everyone at William H Brown!

Kirsty · 24 September 2024

★★★★★ 1/5

Trustpilot

Truly awful

I feel for anyone attempting to sell a house with WHB. This is based on my experience of trying to buy a house marketed by them. They don’t return enquiries about properties. They refuse to let you put in offers saying the offer is not high enough. When you withdraw offers because they say it’s not high enough, they then phone asking why you’ve withdrawn the offer. Then call you a liar when you give a reason. They do get in touch to pressure you into taking a mortgage through them stating that if you use them as broker, it will put you in a better light with vendors thus increasing your chance of being successful in purchasing the property. I feel this is unethical at best, not even sure if this practice is legal. Awful, rude and arrogant people. My heart goes out to all those who have property listed with this bunch of unprofessional operators. I will no longer enquire about any properties for sale with WHB on the basis that I don’t like being spoken to like an idiot merely for trying to purchase a property.

MMMMMM · 24 January 2024

★★★★★ 1/5

Trustpilot

LYING RIP OFF COWBOYS

Do not go anywhere near this company. They give you an indication of respectable fees to get your business and then sneak in extras, add ons and anything else they can dream up. As it's deducted at source you can't get it back even though they will promise to on a daily basis. If you want lying to, robbing and generally treating badly this is the place to go they should not be allowed to be in business of any sort at all

Andrew · 23 January 2024

★★★★★ 1/5

Trustpilot

Warning - Terrible Experience with WHBrown Letting Agent

I am writing this review to share my utterly disappointing experience with WHBrown Letting Agent. My encounter with them has been nothing short of a nightmare, and I feel compelled to warn others to avoid this agency at all costs.To start, the level of incompetence displayed by WHBrown is astounding. Their complete disregard for the well-being of their tenants is shocking. My attempts to address maintenance issues were met with negligence, as my complaints about moulded bathrooms, paint falling off walls, and faulty electrical work were conveniently ignored.Moreover, the racial insensitivity exhibited by WHBrown is deeply troubling. The lack of respect and condescending behavior from their staff members is not only unprofessional but also unacceptable. It is disheartening to experience such blatant disregard for human decency, making it clear that they prioritize profit over people.The final straw was when they left me and my children in a cold, uninhabitable house for a week. Despite consistently paying rent with no arrears, we have been treated with disrespect and utter disregard for our well-being.I implore anyone considering WHBrown Letting Agent for their property needs to steer clear. The level of service provided is abysmal, and their practices are not only unprofessional but also border on neglectful. My experience has been a stark reminder that tenants deserve better treatment and respect.Avoid WHBrown Letting Agent like the plague, and spare yourself the stress and anguish of dealing with such an unscrupulous agency.I have encountered them on two occasions at two different location and they are absolutely rubbish.

Yinda · 18 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!

G · 18 January 2024

★★★★★ 5/5

Google

We have been using William H Brown Lowestoft for several years now. The staff we deal with on a property rental are always very helpful. Megan has helped me on the last few occasions & has been very polite, efficient & extremely helpful. Can highly recommend Megan & her colleagues at the Lowestoft branch.PositiveResponsiveness, Professionalism

Charlotte · 25 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all cost!

It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.

David · 31 December 2023

★★★★★ 5/5

Google

Josh helped me rent my first house, he’s been very helpful and has always been informative! Made it so much easier to understand. Would definitely recommend William H Brown

Sophie · 22 November 2024

★★★★★ 1/5

Trustpilot

Don’t bother

Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!

Chih · 2 November 2019

★★★★★ 5/5

Google

A very professional service WilliamHBrown in Lowestoft gave a great service when I was looking for a rental house. Emails and phone calls were answered promptly. Very professional service from Daniel and other staff members. I will be using them again.thanks

S · 27 April 2024

★★★★★ 5/5

Trustpilot

Ollie and Tom - Great guys!

Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.

Amy · 10 February 2026

★★★★★ 5/5

Google

I want to say big thank you for all workers in this agency in Lowestoft, specially to Katie! She is always ready to help and very polite and friendly. Katie organized all the documents and payments very quickly and we moved to new apartment without any problems. Thanku.

Savio · 29 November 2023

★★★★★ 1/5

Trustpilot

Stevenage branch is a waste of time…

Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.

Mark · 22 November 2023

★★★★★ 1/5

Trustpilot

My recent email to WHB can show you my…

My recent email to WHB can show you my frustration level.

Zeeahan · 21 April 2026

★★★★★ 1/5

Trustpilot

I feel that I have to write a review

I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.

TTbuz · 20 November 2023

★★★★★ 5/5

Google

Karina is an asset to your team, friendly on the phone and in person on our home inspection. Took time looking at the property and talking with us and fussing the excitable puppy.

Liz · 25 October 2023

★★★★★ 1/5

Trustpilot

If I could I wouldn't even give them…

If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.

Sean · 13 November 2023