William H Brown Willerby Hull reviews in East Riding of Yorkshire

★★★★★ 5/5

Google

We had a fantastic experience with William H Brown, and we can’t thank Charlotte enough for all her help. She has been absolutely amazing throughout the entire process, always professional, responsive, and genuinely supportive. Nothing was ever too much trouble, and she made everything feel smooth and stress-free. We would highly recommend William H Brown to anyone, and Charlotte’s service truly exceeded our expectations.

Nick · 17 March 2026

★★★★★ 5/5

Google

I had such a great experience with Courtney at William H Brown! She was professional, friendly, and always more than happy to help. Communication was excellent throughout, she kept me updated, answered all my questions quickly, and made the whole process super easy and stress-free. Courtney is a real credit to the team, and I couldn’t recommend her or William H Brown enough. Thank you for all your help!

Zainie · 17 November 2025

★★★★★ 5/5

Google

I cannot fault Charlotte who has helped and advised us on many things . She was helpful on the clients who wanted to view our property , pricing structure . She kept us involved and was a fabulous communicator . Very friendly cheerful yet professional . Victoria was also very helpful , friendly and informative .

Jacqueline · 17 March 2026

★★★★★ 5/5

Google

I would like to thank the amazing team at William H Brown especially Aimee - who were incredibly helpful and supportive in the sale of my elderly mothers house. From the initial appt and valution, all the way through the sale process, to helping my mother with solicitor administraion and documents that were not their responsibility at all - without this help we would have very much struggled. We cannot thank them enough and thoroughly recommed them for anyone looking for a expert, caring pair of hands to sell their property.

Jo · 21 July 2025

★★★★★ 5/5

Google

I originally bought my house with William H brown back in 2021 and I have recently moved again, although my new house wasn’t advertised by them I still used Jade for my mortgage services. Jade has been nothing but on point and fantastic with the support and service she has offered in the lengthy house move process, I would 100% recommend.

Mike · 11 September 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

Wiktoria has been amazing again. I have now bought two house and sold one with Wiktoria. The team are very thorough and the communication has been faultless throughout the whole process. 100% would recommend Wiktoria and the team.

Liam · 17 February 2026

★★★★★ 5/5

Google

Special thanks to Courtney for all her help and kindness while assisting me with my recent rental property, always polite and professional either in person or via email/telephone. Courtney is a true credit to the Willerby office.

MR · 17 February 2026

★★★★★ 5/5

Google

A huge thank you, and recognition given to Abby. Her patience and knowledge were great assets in her sales pitch. She took the time to print out information so that the visually impaired lady I care for, was able to be involved in the process. When we attended a viewing she escorted us around the property, pointing out features that may have gone unnoticed otherwise. This is in contrast to other viewings we have attended recently, where we are left to walk around the property, we prefer being guided and feel a more hands on approach is better, in our opinion. Aby is highly recommended by us for her approach to customer service. 5*

Sean · 12 September 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

The sales process was made smooth and calm by the exemplary service and patience of Wiktoria and Nina. There were hurdles along the way, caused by outside sources. However, the team at the Willerby branch pulled the legal entities and my purchaser together to conclude the sale on schedule.

Simon · 17 September 2025

★★★★★ 5/5

Google

William H Brown were amazing with our sale of our house and have been fantastic in the past with the purchase of a property. I would strongly recommend them! They were fantastic at keeping us updated and were always happy to help! Would definitely use their services again! Amy, Victoria, Nina and Jade were all brilliant!

Alex · 19 June 2025

★★★★★ 5/5

Google

I believe that we can all agree that the process of relocating and finding a new place to call home is stressful, time-consuming and tiring. But fortunately, it doesn't always have to be that way. Especially when you are being guided by a skilled Estate Agent. My experience with finding and securing a home that met my wants, needs, and everything in between through this company has been excellent, and I cannot thank Abigail Clark (aka Abbie) enough for her time and assistance from start to finish. Abbie is a consummate professional and has been a pleasure to work with. I personally admire how passionate she is about developing her craft and skills to provide the best service possible, and I would recommend her to anyone seeking to find the perfect place to call home. Cheers :)

Q · 14 June 2024

★★★★★ 5/5

Google

I have a property that I let in South Cave, I had it on Rightmove but it had received little interest, I really needed an injection of activity, Lily Telford called from WH Brown & I was really impressed by her positive attitude. Lily set to work calling all of her clients that she thought would be interested in my property, she kept me up to date on a daily basis & organised various viewings. To Lily's credit she restored my faith in estate agents with her hard work & excellent customer service. Lily will be a huge asset for WH Brown, in a sector that has a poor reputation for customer satisfaction Lily will provide a positive reflection. Thank you Lily & good luck. John

John · 22 April 2024

★★★★★ 5/5

Google

We couldn't be happier with the service from William H Brown (Willerby) everything was dealt with quickly and we was always kept upto date with everything that was happening. Lucy was very professional when coming to value the house and explained the process to us and how everything would be done. Aimee and Wiktoria were fantastic in dealing with everything to do with viewings and made it all easy for us to do, was kept upto date with everything as it happened and feedback. We are really happy with the service they provided and we would definitely reccomend them to anyone wanting to sell their home. Thankyou very much Ladies.

Kayleigh · 10 April 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Jade has been amazing in the process of the remortgage to remove me from a property and my onward purchase, from start to finish gone above and beyond - couldn’t have done it without her! Thanks again Jade, would recommend you to anyone!

Rebecca · 23 July 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Google

I recently purchased sold my home with William H Brown. I couldn't recommend them enough. they were proactive and positive throughout the whole process. I used their mortgage services as I was porting and it made is so easy and took so much stress off my shoulders. The progression team worked tirelessly, despite difficult solicitors in the chain.

Meg · 17 March 2026