Trusted Agent profile · East Riding of Yorkshire
★★★★★
1,313 reviews across 2 platforms
5a North Bar Within, Beverley, HU17 8AP, East Riding of Yorkshire, HU17 8AP
William H Brown's office in East Riding of Yorkshire, at 5a North Bar Within, is rated 2.3 out of 5 across 1,313 reviews on two platforms, including 111 Google reviews rated 4.7.
Every review we hold for the East Riding of Yorkshire office, from every platform, shown as written. First names only.
5/5
GoogleThank you Kara for an easy and pleasant experience dealing with William H Brown during the purchase of my first home.
We are thrilled to hear that you had a positive experience during your first home purchase with William H Brown! We strive to make the process as easy and pleasant as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
5/5
GoogleI’m Currently going through the process of buying a property, Kara and the team are being very accommodating and helpful
Thank you for your kind words! We are dedicated to helping you make the buying process as smooth and stress-free as possible. We look forward to being a part of your journey and making your dream property a reality. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleEllie was lovely - professional, friendly and helpful. She was efficient and reliable with communication. I appreciated all her efforts.
Thank you for your kind words about Ellie! We are thrilled to hear that she provided professional, friendly, and efficient service. Our team takes great pride in delivering reliable communication and exceptional service to our valued customers like you. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
GoogleWe’ve being using Phillipa for a few years now, and she has help us with our mortgage each time we’ve renewed, she is always really friendly and professional and always gets us the best deals 😊👍🏼. …
Thank you for trusting us with your mortgage needs, we're so glad to hear that Phillipa has provided excellent service and helped secure the best deals for you! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
GoogleWilliam H Brown were brilliant throughout the sale of our property. When Neil first came round to value the house he was so enthusiastic about the property which helped us feel confident about selling it. The whole team worked hard to help get our property sold quickly from doing a filmed walk through for social media to advising our house as property of the week. The whole team are highly knowledgable about properties in the local area and we would highly recommend their services to anyone.
Thank you for the glowing review! We are thrilled to hear that our team's enthusiasm and hard work helped make the sale of your property a success. We take pride in our knowledge of the local area and are always happy to go above and beyond to help our clients. Thank you for recommending us - it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
GoogleAbsolutely seamless service as always from Philipa Makin when renewing our Mortage, she takes all the stress away and is skilled at finding lenders to accommodate your budget and has a wealth of knowledge to ensure it’s the right deal for you. She adds an extra personal touch and treats you as an individual. Would highly recommend
Thank you for your kind words! We pride ourselves on providing seamless and stress-free mortgage services, and we're happy to hear that we exceeded your expectations. Our team is dedicated to finding the best lenders and deals for our clients, while adding a personal touch to ensure your satisfaction. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe bought our house through WHB Beverley branch. All the staff were helpful, particularly Ellie who took us around several properties and helped us find our new home.
Thank you for choosing to work with us at WHB Beverley branch! We are thrilled to hear that our staff, especially Ellie, provided you with exceptional service and helped you find your dream home. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
5/5
GoogleEllie came to see us and then was very proactive in finding a buyer, just 6 weeks and first viewing resulted in an offer. Since hervisit communication has been excellent.
Thank you for your review! We are thrilled to hear that Ellie's proactive approach led to a quick sale for you. We strive to provide excellent communication throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePleasure dealing with Kara, arranged a short notice viewing for us as we were in the area and went on to negotiate a offer between us and the owners Very good experience easy to deal with
We are thrilled to hear about your positive experience with Kara and our team. It was our pleasure to help you find a home that meets your needs. Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie Walker at William H Brown went above and beyond when looking for our new home in Beverley! Ellie’s communication and efforts didn’t go unnoticed! Thank you Ellie for all your help! You’re a super star!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
GoogleI just wanted to write a huge thank you to Ellie and the entire team at W H Brown. They really cared about the process and kept both the buyers (ourselves) and sellers updated regularly. Ellie really cared about the process for us and chased updates and millstones more than I’ve known any other estate agents do previously to keep us in the loop. Fantastic team and very hard working. Would definitely recommend. Thank you
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
4/5
TrustpilotCould not have had better service
Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
1/5
TrustpilotDiddled me OUT OF MY LIFE SAVINGS!
They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.
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