Trusted Agent profile · East Kilbride
★★★★★
137 reviews across 1 platform
10 Brouster Gate, East Kilbride, G74 1LD
Slater Hogg & Howison's office in East Kilbride, at 10 Brouster Gate, is rated 4.7 out of 5 across 137 reviews on 1 platform, including 137 Google reviews rated 4.7.
Every review we hold for the East Kilbride office, from every platform, shown as written. First names only.
5/5
GoogleThanks to all the team for selling my home and helping me purchase a new one. Very excited to move into my new home! Would definitely recommend Nina and the team :)PositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Ann and Erin for a number of years and have always had a fantastic service with managing our rentals.
Thank you so much for your kind words! We truly enjoy assisting with your rentals and are thrilled to have your support for so many years. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have nothing but praise for Karen Duffy and her team, Caroline Igoe and Nina Daly, for their support, advice and effort they put into the recent sale of my property. In spite of the current conditions created by Covid19.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a local portfolio landlord, I have worked with this company now for almost 10 years. They have consistently provided me with a reliable, high quality, professional service, which has resulted in my properties being let / relet quickly, and to great quality, reliable tenants. On the most recent occasion, when circumstances meant I could not be there in person, Natalia, acted on my behalf, and vastly exceeded my expectations, not only ensuring the swift and smooth relet of my property, but going the extra mile, by highlighting some issues that required attention - and otherwise might have been missed. First class advice and guidance throughout process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic, professional and friendly service all carried out efficiently when selling our home recently. I would recommend this team to anyone. Nina Daly was a great help throughout what would normally be a very stressful time.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleHannah in the East Kilbride branch delivered a seemless process in finding a tenant, I can't recommend her enough.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlefantastic customers service
Thank you so much for your positive review! We take pride in providing fantastic customer service and are thrilled to hear that it made a difference for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNatalia was fantastic helping me to rent my property for the first time. She helped me through the whole process and made everything easy. 5 stats to Natalia.PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot thank Natalia Mesa enough for helping me secure my tenancy. From the very first contact she has been amazing and helpful with all queries. Thank you so very much.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis branch recently sold my parents house. Karen (branch manager)and Nina kept them up to date at all times and provided an excellent service from start to finish. Very friendly and efficient. I would highly recommend them!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent estate agents and had a seamless process - very friendly team and would highly recommend
Thank you for your kind words about our estate agency! Providing a seamless process and having a friendly team are priorities for us. We are thrilled to have your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDealt with Scott Johnston at East Kilbride. Could not have been more professional and helpful. A pleasure to deal with. Thanks Scott.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI could not praise Nina, Karen and Eilidh highly enough for the professional and caring service that they provided in helping sell my mother's house. After our first buyer dropped out at the last minute, the East Kilbride staff were sympathetic, reassuring and quick to place the house back on the market and in the best possible light. The house sold soon after through their efforts. I highly recommend Slater Hogg and Howison at East Kilbride as a safe, responsive and customer-oriented bunch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleExcellent service renting my property. Good communication and professionalism throughout the process. Would highly recommend Scott and the East Kilbride Lettings team 👍🏻PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleManage my portfolio and I’m delighted with the care and service they provide.
Thank you for trusting us with your portfolio! We are thrilled to hear that our care and service have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have not moved house in 31 years and it was with great trepidation we started our journey to buy a smaller home. From the moment we contacted Slater Hogg we felt that the weight come off our shoulders. Everyone we dealt with in the company was so helpful. Everyone we spoke to seemed to know us and able to assist with any question we asked. The people who came to view the house also commented on the professionalism of the staff they had dealt with. The house was sold very quickly which is a benefit to all involved in the process. I would highly recommend Slater Hogg as we have compared other estate agents to them as we viewed our new property's.
Really lovely to read another 5* review for the Slater Hogg & Howison team. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleVery quick and professional. Special thanks to Scott and Natalia who have both been fantastic. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI viewed a few properties for sale with Slater Hogg and although the property I found eventually, after over 20 viewings, was with another agent, I feel that Slater Hogg East Kilbride definitely deserve a 5 star review. I mostly spoke with Blair and on a few occasions Karen. I found both to be very friendly, professional and always looking to update me on interested properties and accomodate viewings for me. From a sellers point of view they always called me for feedback and listened to what I had to say. The office is very conveniently located and well presented. You can just pop in when at the town centre and you will be made to feel welcome and all the staff look happy at their work which isn't that common but very refreshing! Thanks again for dealing with a fussy woman and keep up the good work :)
Many thanks Suzanne for your 5* review, it is great to read Blair, Karen and the team were friendly and professional and had great communication with you. It is fantastic to read your feedback and I of course ensure all your high praise and lovely words will be passed on to the team. Best wishes, Lucy.
5/5
GoogleNatalia - Massive thank you for being our angel when we lost everything in our house fire in Sep 2020! While our house is being repaired (9 months) Within a few weeks, Natalya had found us the perfect temp home to rebuild our lives. Myself, my partner, my little girl and our dog are settling in well and are so grateful for your professionalism, kindness and constant updates. XPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
Google"WHAT A BRANCH OF DAFTIES" I used this branch of Slater Hogg and Howison to sell my house, out came their super salesman Fraser he told me more lies than Jim Carey in Liar Liar They advertised sell your house for £795 paid up front they market the house (advertise it in two web sites) you do the rest problem was this deal was new to them and no one knew how to use the platform, the deal was you get one week your property highlighted on both websites,super salesman Fraser sent my property live before I got the very expensive £450 home report that he recommended it took him a week to organise the home report so I lost the one week highlighted advertising when I confronted him about this issue he could only reply DOH So I decided to deal with Kerry the branch manager she said I would be better off letting them deal with everything at 1% of the sale price of my house so I went with that as I was getting no where, they sent a handful of people out to the house I sold it no thanks to them, They got a buyer who they were arranging a mortgage for that was August 28th move in date 4th October 3rd of October I get a call from my solicitor come to her office and sign the disposition deeds as I sat in her office she gets an fax from Slater Hogg can I wait another two weeks as the had problems arranging my buyers mortgage sale was off I asked Kerry for a refund the answer was no as the £795 was marketing costs so now I have to take legal advise SO DONT BE DAFT AND GO NEAR THIS BRANCH as they are a nightmare they are much better and honest agents available AVOID AVOID AVOID Hi Scott I did what you suggested and sent them an email and to my surprise they NEVER got back to me, why do you waste your time and your customers time responding to your negative reviews when you don't give a damm, it is all about the money to you otherwise you would do something about how your branch is ripping of it's customers prove me wrong and get this sorted, your company is achieving the impossible and giving estate agents a bad name;....
Good morning George, Thank you for taking the time to leave us four feedback. I was sorry to read that you did not experience as smooth of a service we would normally expect from any of our branches. If you would like to discuss your experience further with our customer relations team, who may be able to look into some of the issues you have raised, please e-mail them at review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleMy wife and I have just purchased a fantastic property through Slater Hogg East Kilbride and can't say enough positive things about Kelly (the branch manager) and her staff. Not only were they eager to help and incredibly supportive of us, but they put up with my - borderline neurotic level - questions and have remained helpful throughout the entire process. Can't say enough positive things and as first time buyers who had heard nothing but horror stories we consider ourselves very fortunate to have had such a great experience.
Hello Ian, Thank you for taking the time to write this excellent review for the whole team at Slater Hogg & Howison in East Kilbride. It is fantastic that Kelly and the team supported you throughout the process, we love to hear from our valued customers experiences. Best wishes, Maryjane.
5/5
GoogleTeam are friendly and approachable.Even though the branch can be busy at times their service is never rushed. Used this branch to sell my flat and Kelly spoke me through the best package they had and finally managed to sell the property that had been on the market with another company for some time. I always got calls of updates even if we hadn't had any viewers , so felt they were on top of it the whole time and didn't have to worry. Was so pleased with the service that my family member used this branch to sell another property in the area.
Thank you Lorraine for providing this lovely feedback for Kelly and the team at Slater Hogg & Howison in East Kilbride. Fantastic for the office to receive 5 stars for your experience, and that you have recommended their services to family and friends. Kind regards, Maryjane.
5/5
GoogleI found all staff to go above and beyond what I expected giving me regular updates about the sale of my house and also guidance on how to proceed. All staff throughout the process took proper care of my needs and have the ability to make you feel like you are their only customer. I would highly recommend them in comparison to other Estate Agents I have used in the past.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleFrom the start the team were helpful and professional and provided support every step of the way. Nothing was too much of a hassle and were reassuring during a normally stressful time. I would also recommend them for value as they were very reasonable compared to competitors in the area. I hope I dont need to move again any time soon but if I did I would highly recommend this East Kilbride team!
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
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