Avant Homes Scotland West East Kilbride reviews

★★★★★ 1/5

Trustpilot

Yet another issue that has been ongoing…

Yet another issue that has been ongoing for last 11 months and sending number of emails and no response The site manager is the rudest person I have seen in my life. The avant home is the worst builders Worst companyWorst serviceAnd the customer service team is worse of all. They don't even reply to the emails, although on ringing them they say we will reply but yeah they dont and the complaint service is out of question they are just there as a name. I would recommend again not to Buy a house with Avant home.Repeat not tk buy a house with Avant homes.

Afaq · 29 June 2022

★★★★★ 5/5

Trustpilot

steven was excellent

steven was excellent, honest and welcoming 😁😁

Elisha · 19 January 2026

★★★★★ 2/5

Trustpilot

2nd time round...nothing seems to have changed!

**UPDATE** Recently I noted to Avant that it isn't possible to use both showers at the same time as the pressure completely drops in the en-suite to a dribble (not useable) and I have been advised it's due to the limitations of the boiler and not 'by design' as i asked them. Laughable...I have learned not to try and argue with Avant but to take all snagging issues to the NHBC when Avant have done as much as they will say they will. Having previously had a shocking experience with Avant I thought I would give them another go when looking for a new buy property.I was informed that processes had been improved since my last purchased and I believe them (still).First impression though is history is repeating itself. Yes the overall snagging list is much smaller and mainly cosmetic (I will be having a full new build survey completed as I did last time that unearthed a multitude of issues), but the communication, promises and service is as bad as it was.Let down so far on...a dishwasher not working at all, a hob that I was told to call Hotpoint on to get fixed (after a week) and then other issues with the fitting of the hob not rectified.Trying to get anything done feels like it is going to be an uphill challenge again. However I am lucky. Speaking to my neighbours they've had a similar experience to my last one, one neighbour even admitting to me that she has recently broken down in tears based on what she's going through.I feel so much for her and disappointed that a company can make people feel this way through poor practices and service.Come on Avant, please do better for us!

Steven · 23 June 2022

★★★★★ 1/5

Trustpilot

Soon as the houses are sold they up and…

Soon as the houses are sold they up and out without finishing paths/roads and unfinished touches like gravel around drives ect. my car has had to be repaired due to how horrific the roads on our estate not the mention the plastic speed bumps they added to top things off!

Loren · 17 March 2022

★★★★★ 5/5

Trustpilot

I recently had a technician called…

I recently had a technician called Laura who came to fix items on my snagging list. Laura's comms were second to none and she did her job to a high standard. Upon entry to my home Laura commented that the hallway was cold. She quickly noticed that the door was misaligned and fixed that for me, just because she could. Thanks so much!

Satisfied · 14 December 2023

★★★★★ 3/5

Trustpilot

A very small but smart bungalow

We thought the bungalow was too small, with the exemption of the spacious ensuite.Also, didn’t like the fact that the floors were left as bare concrete, not even the kitchen and bathroom floors were unfinished, and we were advised it would take 3 days to lay and finish tiles on the concrete floors delaying moving in by 3 days when it could have been done by the builders.

Janet · 12 August 2023

★★★★★ 1/5

Trustpilot

Awful Customer Service.

Awful Customer Service.When we bought our property in October 2020 we were very pleased with our then site manager Graham who made sure all snagging issues were sorted within 8 months. But after all the heavy rain we had in January February this year we encountered problems with our lawns, front and back. Our lawn is now almost bare and has sunk about 3 to 4 inches. After contacting customer services in April the new site manager came out and inspected and agreed our lawn was not laid to specification and an order was raised for the lawns to be relayed during spring (this site manager has since left). We kept chasing customer services for a date for this to be done but all we got was they would chase the landscapers but no date was forth coming. By June we were getting frustrated so emailed Rob Slocombe, Managing Director as we were getting no where with customer services. He said he would look into it. Avant have now gone back on their word and now say they are not going to re lay the turf. Avant customer services and after sales is shocking and don’t take any responsibility for shoddy work. Never again will we entertain Avant or even recommend them.

Karen · 22 June 2022

★★★★★ 2/5

Trustpilot

Awful - no ownership of major issue

We love our house but sadly we have been so let down with the after care and customer service we received from Avant. We have a drain behind our garden wall which overflows and water comes through our wall, its really badly damaged the wall with water marks. Not to mention the water flows out the wall when it rains heavy. This was in our snagging list as damage visible when we moved in. We have been in our house a year and had so many promises made to us about when it would be fixed...I sent an email to complain after a year of being passed from pillar to post. We then received an email from Customer Service saying they actually aren't going to fix it and here's the complaint process! - It's disgraceful and has completely ruined our trust in Avant. They have a very bad name in our estate but we have always been so patient with our list of snagging, as we knew they were under a lot pressure but this has actually shocked us. Going through the complaints process but my expectations are low to be honest if the chat within our estate is correct. Best to avoid Avant based on our experience.

Hazel · 21 June 2022

★★★★★ 5/5

Trustpilot

Beth was exceptionally knowledgeable …

Beth was exceptionally knowledgeable and helpful and a good representative for Avant. We liked the house but was not in the location we required

Richard · 17 April 2023

★★★★★ 5/5

Trustpilot

Caroline was amazing

Caroline was amazing! She explained everything and was a great experience

Rakhul · 9 March 2024

★★★★★ 1/5

Trustpilot

After 3 years - road surface still horrendous

Bought our house at Barley Gate Quarter, Birtley 3 years ago and we are still waiting for a decent road surface! The final houses were completed at the beginning of the year and now 5 months later, we still have horrendous temporary road surfaces. These roads have had holes filled in, if you can call it that, as they are now ‘bumps’ in the road with loose tarmac. Temporary speed bumps on road are damaged and causing numerous damage to many cars. All of which have been reported to avant, who have no interest at all!!! Work on the road was meant to be completed by the end of June 2022. This has not been started yet. This is such a shame to have to write this review, as from choosing our home 3 years ago and moving in, was a great experience. Such a shame once you are in and they have your money, they show no interest.

JM · 19 June 2022

★★★★★ 1/5

Trustpilot

Avant have been absolutely terrible at…

Avant have been absolutely terrible at communication and keeping to schedule.We reserved out plot back in September 2021 with an estimated completion of May 2022.We were then advised (after lots of chasing up) that it would be June.We were advised we would get an update every 2 - 3 weeks.Well we are now in June, and we STILL don't even have any foundation down.So naturally our home won't be built until potentially the end of this year.Yet despite me asking for an update for around 5/6 weeks now, with an explanation as to why its taking so long, why nothing is being done and when we hope to complete....we have had NO response with the details requested.After escalating things to management and above management, each one claiming their manager would contact us with an explanation......I hear absolutely nothing.Absolutely terrible company, and if we weren't locked in due to be pressured everyday to exchange within 30 days, I would have pulled out a long time ago.As soon as you exchange, don't expect to hear from them again.If I could give less than 1 star, I would do.I don't hold much hope on the quality of the build now.

Stephane · 18 June 2022

★★★★★ 5/5

Trustpilot

We recently purchased a 4 bed detached

We recently purchased a 4 bed detached (mulbridge) home at Vanbrugh gate. Having been through a new build purchase before we thought we knew what to expect but dealing with avant has been a totally different experience. Talking to experienced, professional people who know how to manage expectations and deal with queries has been of huge benefit to us throughout what has not been a straightforward process (through no fault of avant or our own). Everything explained in a straightforward manner with no hidden surprises. I can't speak highly enough of Julie, Graham, Bill, Lisa and Michelle who have been fantastic, all are true assets to the brand. Very minimal snags and after 3 weeks of being most are fixed. We'll done guys, keep up the good work!

Jon · 15 June 2022

★★★★★ 1/5

Trustpilot

Poor customer service and useless

Poor customer service especially in SHELTONE VILLAGE site. They always saying it’s standard but once you ask them provide the written documents they can’t provide at all. We got an issue in front door and they came twice but still can’t sort out. They advised their contractor to put a tissue paper where any suspected air coming from out once it moves definitely there is an issues. Follow what given instruction and took video sent to them that tissue is moving but still they saying it’s standard.

Jay · 14 June 2022

★★★★★ 5/5

Trustpilot

Excellent face to face experience with an amazing first class service!

Lady Angela Kingsley, has an exceptional skill in making every Englishmen not only feel most welcome but worthy of owning his own Castle ! A highly professional, polite and well informed lady with clear communication and invaluable industry expertise, a credit to her company and our region !

Alick · 23 September 2024

★★★★★ 5/5

Trustpilot

Helpful, friendly and knowledgeable

Michael was very friendly and patient with all our questions. We are looking forward to our future meetings/communication with him.

KS · 5 August 2023

★★★★★ 5/5

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Jacqueline Honeyman Park

We have recently reserved a plot at Honeyman Park with the help of Jacqueline who has been great!

Robert · 20 August 2024

★★★★★ 5/5

Trustpilot

Dargavel village

Can’t recommend Avant homes and especially our sales advisor Colina enough! My move to dargavel village was smooth from start to finish, with all the little added extras and them going the extra mile, colina was so helpful and supportive during the buying/after sale process and was always available to answer any questions and cater for my needs with Constant communication which made everything so easy for myself! Now to make happy family memories in my new beautiful house, thanks again!

Stacey · 9 June 2022

★★★★★ 1/5

Trustpilot

Horrific !!! Do not buy !!!!!

Horrific !!!! Do not buy one of these houses,2 Years of non stop terrible tradesmen in your house, (Manhattans own kitchen fitter is only skilled trades to have visited I would say) Our home has had , Replacement front door as you could not lock it, flooring that just parted itself the whole length of the house, Replacement bi-fold doors, Replacement bath, Replacement kick boards, Kitchen sink that never fitted in the hole cut for it, miss-drilled spotlights in kitchen and atrociously filled, 10 plus attempts at tiling bathroom and En-suite, They then proceeded to damage shower tray, toilet seat and ruin flooring, we are in the process of getting our own tiler to put it right its that bad, massive bulge in main wall that had to be re plastered, leaks on heating system, miss-matched door handles, garden so ramped it was unusable, loose banister, bedroom floor cut so short you could put your hand into wall cavity, intumescent strip that just falls out of garage fire door, missing bricks in gable end, garage door that never closed by 20mm (3 attempts at that) Guttering fell off, Terrible decorating, Stairs that squeaked terribly, the list go's on and on, I would say I had a 3 page list of snagging in the first day of ownership, the site has been finished a fair while and still no roads, constantly digging up sewers and putting cameras down them, Never again, if you have reserved get your money back and buy from another builder.

Sean · 9 June 2022

★★★★★ 1/5

Trustpilot

Brutal experience

If you are thinking about buying an Avant house please don’t. Really don’t even bother as behind the smart designs they are utterly brutal to deal with.The concept of customer service is totally lost on them. They don’t have any common decency and fail at every single thing that’s asked of them.Imagine having a simple room to paint and phoning a painter. Then that painter taking 3 years to paint the room, eventually doing it in the wrong colour then blaming you for switching his tins around.That kinda what dealing with Avant is like.Wouldn’t wish them on my worst enemy.

Stuart · 5 June 2022

★★★★★ 1/5

Trustpilot

Had our home for almost three years …

Had our home for almost three years …. Leaks from pipes and the roof - fake chimney leaked through four times. Almost all tapes blown on plaster surfaces, hundreds of nail pops, not forgetting the damaged toilet the boiler British Gas told us failed it’s health check, broken bifolds, scratched glass, damaged stair post the list sadly goes on. May be almost 100 days of snagging and could have gone for more but no one likes having the constant disruption. Poor quality and poor customer service. (I almost forgot - two years to fix the ensuite shower…. No flirting for months whilst it continued to leak) audible sigh …

Paul · 4 June 2022

★★★★★ 3/5

Trustpilot

Love the house but Avant could do more

We love our house and so glad we moved to the area we did. General Avant have been great just a few issue that as we come up to living in the house for a nearly year are still to be retecified and we a re struggling to get them repaired.Some issue we have been told it is what it is and Avant are not not going to do anything we have now gone down the official complaints over one of our issues.

James · 29 May 2022

★★★★★ 1/5

Trustpilot

Major issues with quality of fittings and workmanship…

Apart from numerous minor issues we have had 5 major issues that have impacted us over the last 8 months since moving in. 1. Burst water main pipe the day we moved in no water unable to flush toilet or use other facilities 3 days to fix 2. Sewage flooding downstairs toilet /hallway and ongoing issues with broken sewage pipe underground for a period of 3 weeks 3. Badly fitted door and frame causing draughts all over winter 35 weeks to replace. 4. 10mtr x 2 mtr wall damaged by digger only to reveal it had not been built correctly so all wall and foundations in process of being replaced delaying our garden project and adding cost. 5.Some of our land has been used for Avant storage and we have been informed that it will not be until Aug '22 before we get landscaped and handed over to us 11 months after purchasing the house (we should charge them rent !!) Over the last 8 months it has been very stressful and time consuming, we have had so much disruption when we should have been enjoying our retirement in our new house and summer in our completed garden

Gina · 27 May 2022

★★★★★ 1/5

Trustpilot

Terrible experience

THE FACTS: Viewed in May 2021 and we were told it would be ready for December. 2021. Once we Paid the reservation fee they then said it would be January to April 2021. Avant put pressure on us to exchange in September and complete in January. We kept our part of the bargain and moved into rented…it’s now end of May 2022 and still the roof has not been completed. We are now in the situation that we are looking to go for a third mortgage offer which because of interest rates will cost us another £300 per month plus we loose the redemption penalty from our original mortgage of £5000. A house should take on average 26 weeks to build but it’s looking like ours is going to be nearer 52 weeks. THE EXPERIENCE: When we reserved we were told the spec was changing but they couldn’t tell us what it was, as Head Office had not confirmed it yet…stupidly this should have been a warning sign. The spec on the website was not updated so in fact was misleading! We have tried to complain but no-one seems to take action. We have had no care or compensation for the delays instead were told…’if you are not happy then you can walk away’. UNBELIEVABLE…this is a huge investment. You get better service when you do your weekly shop! My solicitor was emailed last week to say completion would be end of June and then this week it’s now the end of July. We sold a lovely 4 bedroom home for what we thought would be our dream home…instead it’s been a stressful, frustrating and to top it off we are loosing out financially. AVANT LOOK AT YOUR REVIEWS THEY ARE POOR…LOOK AFTER YOUR CUSTOMERS THATS WHAT MAKES YOU SALES AND GENERATES PROFIT.

Sarah · 25 May 2022