Trusted Agent profile · East Kilbride
★★★★★
1,759 reviews across 2 platforms
East Kilbride, G75 7AH
Part of Avant Homes Scotland West, see every office.
Avant Homes Scotland West's office in East Kilbride, at East Kilbride, is rated 3.7 out of 5 across 1,759 reviews on two platforms, including 6 Google reviews rated 3.3.
Every review we hold for the East Kilbride office, from every platform, shown as written. First names only.
1/5
TrustpilotOnce you are in
Once you are in, they do not care. Some things they promised would be done, were never done. Once they leave the development site, that is it, slow progress. Beautiful design but poor finishes, discovering more and more each day. Still have not completed a number of snags, promise to return and poof, like a puff of smoke, they were gone, never to be seen or heard from again.
5/5
TrustpilotDefinitely worth considering a visit
Julie was great! She gave us an opportunity to view different properties explaining the pros and cons of each and allowing us to explore different home to find the right one for us.
5/5
TrustpilotGreat service
I can't thank Hilary enough for her support and help. Extremely patient and thorough. Super accommodating!Lovely houses Highlight recommended
5/5
TrustpilotExcellent service ...James was very welcoming and showed us…
James was very welcoming and showed us round all the houses that were available.. he told us all the information we needed and gave us excellent service hopefully we can progress with a purchase if everything goes to plan.. Thank you
4/5
TrustpilotEnsure you read carefully, and push for answers to questions!
Overall I was impressed with Avant Homes regarding my new build, but there were a few frustrations along the way. This was for Seely Fields.
5/5
TrustpilotSuper customer service
Lyndsey was incredible, she was friendly, polite and very knowledgeable, both about the particular homes we were looking at and the site in general. She gave us plenty of time and made us feel that we were important. Thank you.
1/5
TrustpilotFurlong park Doncaster AVOID this development
Furlong park Doncaster We have had 2 previous new builds and by far Avant homes are the worst, The workmanship and build quality are the worst by far we've come across, snags galore *Tiles upside down & wrong shade*Damaged roof tiles letting water through bathroom ceiling *Breeze blocks/bricks in the drains empty cans of pop in the stud walls *Doors/windows hard to lock/open*canopy over the poorly fitted *wardrobe doors issues*Garage door broke within an hour of moving in & parts missing off the door How these houses on this development are getting signed off is beyond meStill ongoing with the list some people on the estate have been on a year and still waiting for things to be done/replacedThere legal team is something else (bullies) sending letters out to people on the estate for petty issues and threatening legal action Not a happy customer, my advice would be chose another developer
5/5
TrustpilotReview for Sales Advisor Georgia
A review for our sales advisor Georgia: she was absolutely amazing throughout our journey, from viewing to completion. She was always friendly and professional, greeted us with a smile no matter what, and we feel she went out of her way often to answer any questions and give us weekly updates on the build progress of our home. Her customer service is outstanding and Avant are lucky to have her!
1/5
TrustpilotTerrible Customer Service
The seals in my upstairs bedroom have came apart from the window. Reported the issue and was told this would fall under minor settlement and fall under home maintenance. When I replied to the email to inform that my neighbour had the same issue prior to me reporting this and my neighbours was fixed, nobody replied to my email so I sent another one which was also ignored. I then decided to phone the office in Stirling and spoke to a lady who said she’d look into this and get back to me, yet again nobody contacted me.Really not happy at the customer service and the answers I’ve been given, especially when my neighbour who had the same issue as me got hers fixed, why is it I was treated differently? Avoid at all cost, they’re not interested in fixing snags once you have the keys to your property.
1/5
TrustpilotWoodyard Park - Bathroom leaking - stay away from this builder
The experience could be 5 stars, if only they knew how to make a bathroom that works.My bath has been leaking for more than 18 months, and after more than 8 people came to apply silicone and said they fixed it, today again, after a shower, my bathroom is flooding. The walls under the bath are full of mold. My last open complaint was on September 12th and until now I'm waiting for someone to come and fix it.If you are trying to see the positive side, seriously, look more into the complaints as I ignored them when I wanted to buy and now I regret it.
1/5
TrustpilotLies and deception
When are you going to acknowledge the disgraceful state you’ve left Babington Quarter in? You’ve sold all the houses and packed up and left without finishing off. A dangerous play park for the children, unfinished areas everywhere, not building to the plans you showed customers, rubbish everywhere due to an overflowing public bin and not fixing dangerous issues that you’ve acknowledged. You fob customers off saying you need to send a plumber to fix guttering and can’t even finish off jobs you’ve started. You can’t even acknowledge complaints in the time frame you promise. If anyone is thinking of buying with Avant, come and take a look at Babington Quarter before you part with your money.
1/5
TrustpilotReview of My Experience with Avant Homes Barton Point
My experience with Avant Homes has been highly disappointing, and I feel compelled to share my feedback with potential homebuyers. This review outlines my concerns and issues with their services, hoping to bring attention to the areas that need significant improvement.Overall Experience:From the beginning to the end of my journey with Avant Homes, I encountered numerous challenges and disappointments that have left me unsatisfied with my new home. Regrettably, it seems that I am not alone in my discontent, as many of my fellow residents in the new development share similar sentiments.Specific Issues:Initial Issues: While some initial problems were addressed promptly, several issues persist, including:Walls out of squarePoorly fitted doorsSubstandard kitchen installationInadequate plasteringGarden issues with water pooling due to the lack of topsoilDelays: I have faced extensive delays in obtaining essential items and services, including:Waiting for 10 months for a kitchen doorA frustrating 8-month wait for lightsMissed appointments and poor communicationCustomer Service: My interactions with Avant Homes' customer care have been less than satisfactory. It appears that they are reluctant to take responsibility for the issues at hand, which only adds to the frustration.Conclusion:In conclusion, my experience with Avant Homes has fallen far short of my expectations for a new home purchase. I believe it is essential for potential buyers to be aware of the issues I have encountered and for Avant Homes to address these concerns promptly and effectively. The quality of workmanship, communication, and overall customer experience need significant improvement.I hope that my review can contribute to positive changes and improvements within Avant Homes for the benefit of future customers.
1/5
TrustpilotWorst builder iv ever seen sent someone…
Worst builder iv ever seen sent someone to remove render off grey windows used scourer windows are a mess need repaired like all the build a total mess if your thinking of buying please don’t I’m on barley mow site snd there not selling hundreds viewing none buying on going problem with upvc facias badly installed fire door into garage poor fitting plastering is a total mess painting been done by a 3 year old. Noise through windows boiler plumbed incorrectly so hot water runs hot and cold bad brick work bathroom kitchen snd everything internal nothing like show home cheep taps sinks garage doors arnt insulated floors not level gardens boggy and turf laid badly list goes on for price these houses are totaly and utter rubbish please read reviews and don’t buy radiators are that small house is freezing when questiond about them avant ssid it’s open plan get some doors snd walls put in to make it warmer I told them radiators are getting changed they said that will invalidate my warranty boiler only has 2 year warranty off avant even though they carry a 10 year warranty
5/5
TrustpilotChloe has been fantastic in every way
Chloe has been fantastic in every way , briefing , negotiating , commmunicating and documenting 👍 a pleasureable experience.
2/5
TrustpilotNo impressed at all…Dreadful Customer Experience
No impressed at all… made an appointment for 3.30 arrived 5 minutes early to find a daughter and granddaughter already in with customer salesperson. Reason the gender because the grandfather spoke to me outside as he was babysitting his grandson in the back of his car who was asleep. I eventually got in to the sales showhome about 3.45 but in front of me a car drew up with three females and a young boy, I was sitting in car by this time awaiting on the sales person being done with the walk-in other two females ….. I got out my car and spoke to the lady as I thought they had just rocked up on speck but she told,me they were the family that had just bought the showhome earlier this month and we’re just wanting to have a look around to measure up and take notes for their entry in December ..so they proceeded to go ahead of me and the salesperson “ Sandra” obviously couldn’t take me to show me the plot 305 that I was potentially interested in as obviously this family were still in the showhome/sales home. Eventually she drove up to the plot as it was not near enough to walk, I followed in my car and when we got there I was advised beforehand that access was not allowed as it was still in build and not safe to enter but she would show me plot 305 which was the exact same and available but she had brought the wrong keys!!! So she had to drive back to the office/showhome leaving me standing having a look outside! Eventually she came back certainly within 5 minutes and the weather was dry …although I could have sat in my car but as I say I had a look at outside and around but limited access as haelege fencing didn’t allow for obvious health and safety and being Sunday 8th October no workmen were in site. Even when we got into the plot 305 it was around 4,35 and she was closing at 5pm … it was the quickest walk round I got and no time to take in or ask but a few questions … but totally felt not a valued potential client … so it’s a defo no from me and saved my husband a journey being at home watching rugby on tv to accompany me …dreadful experience…will not be persuing further ….. total wasted time. Avant need to do better in customer relations. Will never recommend !!! What was the point in making an appointment to be sidelined but previous clients overrunning timewise and then for a whole family who had bought showhome that was still being utilised as sales office rocked up and expected to get access no thought about me was given by the salesperson Sandra….who had a bonifida appointment …. Dreadful…..
5/5
TrustpilotAll round great experience
Callum was very knowledgeable and helpful when we visited Ambreton Park and took a lot of time to explain and answer our various question. A great experience comparing to another and look forward to seeing how things evolve.
5/5
TrustpilotGreat experience with Avant home…
My first time buying brand new house and very pleased with Avant homes. House style and quality is great. Customer care is excellent. Just a phone call or email and all sorted. They help us all the way with buying process. I would not hesitate to buy another Avant homes or recommend to anyone. Site managers are always around and I can call them anytime for help. Thank you Avant Home
Thank you for your review SuIts great to hear how happy you are with your new home, and the service you have received from our sales, Customer Service and site colleagues.We wish you many years of happiness in your Avant homeKind RegardsAvant Homes
1/5
TrustpilotRead this review if you’ve even contemplated buying from this bunch of morons…
Annoyed at even having to rate one star, these are the biggest cowboys in existence and anyone buying from them must need their heads looking at - bought old school field at back of my parents property, flooded their house and garden through total excavation of the site causing £30k damage (refer to BBC East Midlands, Notts TV, Nottingham Evening Post for extensive coverage along with many other local publications and involvement from local and now national MPs). Have admitted liability verbally, now denying, rude arrogant and obnoxious to the extreme, deny deny deny, local council even intend to start litigation, making pensioner residents and victims of their criminal damage ill from stress - if this review doesn’t paint a clear picture for you of how much you should take your hard earned money elsewhere then I don’t know what will - send this company down and all who work for it, it’ll be justice well served.
5/5
TrustpilotBrecks Lane Rotherham
Great experience so far and James has been really helpful. Explained everything in detail and has been able to answers our many questions on the process.
5/5
TrustpilotCustomer service
I want to extend my sincere appreciation to Craig Turner for his exceptional assistance during my recent move into a new house. When unexpected issues arose, Craig's prompt response and expert guidance turned what could have been a stressful situation into a smooth transition. His professionalism and commitment to resolving issues efficiently made a significant impact. Moving can be overwhelming, but Craig's support truly made a difference. I'm grateful for his dedication to ensuring a positive experience. Thank you, Craig, for going above and beyond to help. Highly recommended!
5/5
TrustpilotHad a great experience with the Avant…
Had a great experience with the Avant rep. A great help to me and my wife looking for a house.
1/5
TrustpilotPLEASE PLEASE DO NOT BUY FROM THIS BUILDER !!
This is the second review I have given on here . Customer services north east are a joke . The so called manager Stacey hasn’t even got the decency to contact you herself.. just passed on from one person to another because they can’t keep staff… probably due to all the complaints!! Did have a lovely lady called Julie helping us but she no longer works for them ?! The issues I have had with my property are disgusting ( I could write a book) and am now being forced in to taking them to court after a shocking email I’ve just received!! PLEASE PLEASE DO NOT BUY A HOUSE FROM THESE PEOPLE !! Once they have your money they don’t care!
5/5
TrustpilotTibo was class never felt pressured was…
Tibo was class never felt pressured was really informative top notch service 10/10
1/5
TrustpilotAwful company to deal with and…
Awful company to deal with and unfortunately seems to be getting worse. After three leaking roofs they have eventually agreed to repair felt - think my 5 year old nephew could have done a better job in 5 minutes rather than the 5 months they’ve taken. As mentioned previously they seem to employ sub contractors and sub-sub contractors, therefore no one taking responsibility
Hello Chris I’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
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