Trusted Agent profile · East Hampshire
★★★★★
1,667 reviews across 1 platform
Exchange Buildings, High Street, Petersfield, GU32 3JU, East Hampshire, GU32 3JU
Cubitt & West's office in East Hampshire, at Exchange Buildings, is rated 4.7 out of 5 across 1,667 reviews on 1 platform.
Every review we hold for the East Hampshire office, from every platform, shown as written. First names only.
5/5
TrustpilotWe all need a Julie
I cannot fault the service from Cubitt and West at all. I was unhappy with my previous estate agent and Cubitt and West were able to help with more viewings and generally making my home as attractive as possible. The conveyancing wasn't always straight forward but Julie Bramble was amazing chasing agents and conveyancers and keeping in regular contact. The whole company were amazing but Julie went even more above and beyond. I'm so happy with my service
5/5
TrustpilotScott Ives is doing a wonderful job at…
Scott Ives is doing a wonderful job at the Crawley branch. He is very polite and professional. He has patiently answered all our queries. He provided regular updates on the type of properties that we were interested in and tried his best to find the right property for us. Thank you for all your support.
Hi Yogesh,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Scott, has been and how he has patiently answered all of your queries, provided regular updates, and supported you in finding the right property.Best wishes,Cubitt & West.
5/5
TrustpilotTHERE WAS A CONSTANT REMINDERS AND…
THERE WAS A CONSTANT REMINDERS AND UPDATES FROM THE LET AGENTS/ REPRESENTATIVES DESPITE THE BEREAUCRATIC AND CUMBERSOMENESS OF THE RENTAL PROCESS AND PROCEDUCERS THOUGH I UNDERSTAND ITS PART OF THE PROCESS AND A FORMALITY AS A LEGAL PROCEDURE. THEN THE DIFFICULT BIT WAS THE POSTPONEMENT OF THE MOVE IN HANDING OVER OF THE KEY WHICH I UNDERSTAND WAS UNINTENTIONAL AND AGAIN WAS DUE TO MAINTENANCE WORKS TO GET THE PLACE READY FOR OUR HABITATION.IN SHORT THE EXPERIENCE HAS BEEN QUIET INTERESTING AND A LEARNING PROCESS KNOWING ABOUT FLAT FAIT , CUBITT AND WEST ETC . THE REPRESENTATIVES THAT SPOKE WITH ME ; ABBIE , SHARAON LAMBERT ETC WERE SO NICE , PATIENT AND UNDERSTANDING WHILST ADDRESSING OUR CONCERNS .THANK YOU ROBERT
Afternoon Robert,Thank you for your detailed review. We're pleased to hear that despite the bureaucratic challenges, you found our constant updates and reminders helpful. It's great to know that Abbie and Sharon were able to address your concerns with patience and understanding. We appreciate your kind words and are glad we could assist you through this process.Best regards, Cubitt & West
5/5
TrustpilotKamile- you are wonderful. Thanks
Met with Kamile in viewing and she is such a wonderful person- we never felt like stranger. She has all the in and out about property and explained in real nice way. I was for the very first time in Crawley, but with the friendly nature of Kamile, it was nice experience.Love to interact with Kamile in case we proceed with the property.Thanks Kamile.RegardsRajat
Hello Rajat, Thank you so much for your review. We're delighted to hear that Kamile was able to help you with your viewing - we'll definitely share your kind review with her!Best of luck on your property journey,Cubitt & West
5/5
TrustpilotEffencent
After the completion, it let me know the key is ready 👍
We're so glad to hear that everything was ready for you! We appreciate your positive feedback of our services at Cubitt & West. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
5/5
TrustpilotThank you so much to Charlotte Nash…
Thank you so much to Charlotte Nash Walker for showing us a property that we can now call home! Charlotte was amazing from the get go and was so helpful everytime we contacted her. Amazing and friendly service throughout and made our experience as first time buyers the best! Also thanks to the other lovely ladies in the office, you made our dreams come true. Would highly recommend.Kim and Jim :)
Charlotte is over the moon to hear your comments. She always goes the extra mile and it is lovely when someone acknowledges the effort an agent puts in. Thank you so much.
5/5
TrustpilotProactive Professionalism.
My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.
4/5
TrustpilotWe’ll give it another year
Although we did not secure a sale with Cubitt and West we would like to thank Nicola and Maddison for their efforts. They were always warm and professional throughout the process and over the months the property was listed. They are a credit to the company.
Thank you for leaving a review! We're delighted to hear that although you did not secure a sale with us, you still found our agents, Nicola and Maddison, to be warm and professional throughout your experience.Best wishes,Cubitt & West.
5/5
TrustpilotProfessional and Friendly
I am a first time buyer and found C&W very professional throughout the whole process. Clarisse at the Southsea branch in particular was responsive to my emails and remembered my name when i phoned into the branch to ask questions (it's the little things!). From putting the offer in, Julie was great at keeping me informed and trying to keep the process moving along despite the challenges of Covid19. Would highly recommend C&W when purchasing a home.
Good morning Beth,Thank-you for your kind words about Clarisse from our Southsea team. I will be sure to pass your comments along.Kind regards,Neil PIperOperations Director
5/5
TrustpilotGetting things done with a smile
We were delighted to have Derek and Rosie from the Arundel office firmly beside us every step of the way buying a weekend/holiday property in Arundel. It was a long haul for various reasons and they were both at the end of a phone with sage input and patient and tactful brokering to get things moving along. We very much appreciated their deep local knowledge and passion. You couldn’t have a better team and we highly recommend them and their staff. Thank you all!Richard and Janet Dewhurst
Hi Janet,Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that Derek and Rosie were able to assist you so effectively throughout your journey. We're delighted that you found their support invaluable. Your recommendation means a lot to us.Best wishes, Cubitt & West Arundel Estate Agents
5/5
TrustpilotI simply could not ask for better service
I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.
Good morning,Thank-you for your kind words about thePortsmouth Lettings office of Cubitt & West and in particular Marcus & Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotVery helpful
Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!
Hello Dimitris,Thanks for your review, we're delighted you're happy with our service. Best of luck throughout the rest of the buying process.Many thanks,Cubitt & West
5/5
TrustpilotExtremely helpful for the the older…
Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else
Hi Anita,Thanks for leaving us a review. We pride ourselves on providing excellent customer service and we're glad to hear we didn't disappoint on this occasion.All the best,Cubitt & West Aurndel
2/5
TrustpilotA mistake was made….at our expense
Quite disappointed we had a viewing and we liked it we was informed very quickly we was successful and we paid the holding deposit we was over the moon we was weeks away from being homeless due to our landlord allegedly selling up - within the hour we had a call to inform us of a “mistake” that our application was clicked by mistake - this was devastating we was promised our deposit back immediately which actually took 2 weeks there wasn’t much sympathy it was a case of “sorry I can’t do anything to help” it broken our trust with estate agents and made us feel mentally awful I understand it wasn’t the estate agents error but more should of done to prevent this from happening you can’t play with peoples emotions this way it took for us to hound the estate agents to finally get our money back…as per quick enough to take your money but not give it back - in future I will be avoiding this company we was going through hell being homeless frantically looking for somwhere with 2 month notice this just added to the trauma
We are sorry to learn that you are unhappy with your experience however, we cannot find any record of you having recent contact with Cubitt & West. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your concerns. Thank you.
5/5
TrustpilotMassive thanks to the Southsea sales…
Massive thanks to the Southsea sales team in securing a purchaser and seeing our sale through to exchange. Maddison in particular was extremely thorough, determined to find the right fit for our seafront apartment. Julie kept us informed and updated throughout. Frustratingly our sale caused a delay towards the end but Julie’s excellent communication skills managing expectations kept the sale on track. Would highly recommend!
Good morning Jo,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddie & Julie- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotPositive experience with C&W Bognor
Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!
Hi Dave,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Ben in particular, has helped you through your purchase with regular communication and patience.Best wishes,Cubitt & West.
5/5
TrustpilotPro-active and accommodating
Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.
5/5
TrustpilotA huge thank you to Veronica and the…
A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.
Veronica is one of our most experienced Sales Progressors, having been an estate agent for many years, helps her in this role, as she knows the experience from both sides. she will be delighted to hear your kind words.
5/5
TrustpilotWe went with Cubitt & West because they were honest efficient and reliable
We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.
Afternoon Mark,Thank you for your review. We're pleased to hear that you had such a positive experience with us and that we could help you find the right tenant so quickly. Your kind words about our honesty and trustworthiness mean a lot to us. We look forward to assisting you again in the future.Best regards, Cubitt & West
5/5
TrustpilotFirst experience.
Very professional and helpful advice.
We are so glad to hear that our advice was both professional and helpful for you at Cubitt & West Horsham. We truly appreciate your positive feedback. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
1/5
TrustpilotThis real agent is just selling cheap products and works for developer only not for customer
This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.
Dear RajeevThank you for your further comments in relation to a new build property that you purchased through us in 2022.We understand that the branch have been attempting to assist you with the issues that you are now experiencing by liaising with the developer on your behalf. However, should you wish to discuss your concerns further, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regardsCubitt & West
5/5
TrustpilotCubitt & West Crawley branch
Really positive experience with Cubitt & West in Crawley! Staff organising viewings and talking to me about potential properties have all been v helpful and friendly in the flat hunting process. Thank you to Steve and team,
Good Morning,Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your thanks on to Steve and the team!All the best, Cubitt & West
5/5
TrustpilotPaige, a great help!
We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!
Hi Kyle,Thank you for taking the time to leave a review. We're glad you had a great experience with us and will gladly pass this on to Paige.Best wishes, Cubitt & West
5/5
TrustpilotAnother fantastic experience with…
Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony
I am delighted to hear that the Lewes team and our sales progressor Garry were able to help you through this stressful time.
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