Cubitt & West East Grinstead reviews

★★★★★ 5/5

Trustpilot

The marketing and sale of our property by Cubitt & West

The marketing and sale of our property by Zoey and the subsequent co-ordination with our purchase by Julie was first class. Zoey showed more interest and requested more knowledge of our home than the competition. She knew exactly who to market it to, and as a result it was sold after two viewings and only two days on the market.Our combined sale and purchase involved a chain which has required constant communication with all parties and Julie has been instrumental in getting everyone to the finishing line.

D · 29 March 2022

★★★★★ 5/5

Trustpilot

Cubitt and West Horley

The whole experience from start to finish has been very professional from Cubitt and West. Siobhan initially got the property on the market swiftly and got buyers queueing up. Communication was clear, concise and just when I needed it to keep me on track. The team in the background like Lindy and Aumit kept the sale moving along with patience and diligence. We even had the usual chain issues but everybody stayed calm and alert and we finally exchanged without any issues. All in all the team at Cubitt and West deserve five stars.

Steven · 23 March 2022

★★★★★ 5/5

Trustpilot

Thank you!

Recently been issued at section 21 and secured another property Marcus Farrow and Tom Barber was incredibly helpful with supporting me to make contact with the landlord to request an early end to my tenancy. I’ve been residing at the property for 3 years and Cubitt & West have been incredibly helpful throughout this time.

Amina · 18 April 2024

★★★★★ 5/5

Trustpilot

Earwig cottage cowden …

We have experienced fantastic service and help whilst selling our property. Nothing is too much trouble , a very good and motivated team well done!!

Peter · 12 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service!

Over the moon with the service we have received from the Horley branch.After speaking to four estate agents about putting our house on the market, we were immediately drawn to Siobhan. She was incredibly friendly, professional and we loved her approach!! We were soon greeted by Ellie who works with Siobhan and together they got the house on the market quickly and kept me in the loop throughout. Ellie was nothing short of exceptional when it came to finding us the perfect buyers, showing them around and selling our house in a WEEK for a price we only ever hoped for!I cannot thank the girls enough and we are so happy with our decision to choose Cubitt and West! I would highly recommend to anyone!!

Holly · 2 March 2022

★★★★★ 5/5

Trustpilot

Marcus at cubitt and west is amazing!

I have rented from cubitt and west for nearly 8 years. Marcus who is head of lettings in portsmouth is the most kindest and easiest man to get on with. He has always listened to all my needs and helps me every step of the way to get the right home I need from start to finish. He has great communication and is always easy to get hold off and always gets back to me promptly. If you're looking to rent a home I highly recommend Marcus from the portsmouth branch as he will go above and beyond to get you what you're looking for. I will never rent a property from any other company other than cubitt and west because they are so understanding and I trust them. Big thankyou to marcus for being amazing and so great at finding me my perfect homes over the years.

Hollie · 10 February 2022

★★★★★ 5/5

Google

Recently purchased our first home through Cubitt and west through the help of Cailean and the team in East Grinstead, the service was brilliant throughout, from viewing to completion they were there to guide the sale forward, would definitely use again and recommend to family and friends.

Jess · 24 August 2024

★★★★★ 5/5

Trustpilot

Emily Casey is the definition of great customer service

Emily Casey has been outstanding over the last couple of days. Very easy to talk with, extremely conscientious and organised. Emily has offered advice on brokers and mortgages which so far no other estate agent has volunteered. She spent time getting to know me instead of just filling out a form and making the experience personal. If I’m honest I want to buy a house just so Emily gets the commission! Thank you Emily, you are a credit to your team.

Jessica · 13 January 2022

★★★★★ 5/5

Trustpilot

Had a great experience with Cubitt &…

Had a great experience with Cubitt & West. Karen and Katerina. Very happy to have completed my purchase. Sinead

Sinead · 11 September 2026

★★★★★ 4/5

Trustpilot

Few words of appreciation

Few words to thank Andy and his team for seeing through sale of our house in Kensington Rd.A viewing date seemed the best way to generate interest and we secured a price notably better than other agents were proposing. This was key.Julie in Southsea put up with our continual questions and kept us abreast of developments - good or bad - as the process advanced. Thanks too to Matthew who helped close in on Exchange. Indeed, to all the team who helped us achieve our goal.

Troy · 8 December 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing, from the moment Maddie sat in our living room and talked about our property and sale, we had confidence in Cubitt and West. We had been thinking about selling for a while and had already had some disappointing almost disinterested agents around but Maddie was realistic and full of enthusiasm. The team organised viewings to fit in with us perfectly, marketed our property brilliantly keeping us in the loop every step of the way and best of all sold within days. It was all so easy and almost stress free (no move is ever stress free!). If you are exploring your options and not sure where to go I honestly cannot recommend Cubitt and West Highly enough.

Jackie · 6 December 2021

★★★★★ 5/5

Trustpilot

We had a great experience with Cubitt &…

We had a great experience with Cubitt & West. Thank you to the whole team. Particularly Julie for her prompt communication, knowledge, negotiation skills, patience and understanding. Thanks to Zoey for negotiating skills also, speedy email responses, and making the process more fun and enjoyable! We are very grateful to now have our own home, finally! Keep up the good work.

Elena · 27 October 2023

★★★★★ 5/5

Trustpilot

A very big thank-you to Maddison and her team

A very big thank-you to Maddison and her team, Robin, Nicola and Julie.We have now exchanged contracts and without the guidance and support we received from Maddison and her team, it would have been a rollercoaster ride.Special thanks to Julie, who came on board to progress the sale through to completion.She was very diligent and always a there for a phone call or email. Can’t thank- you all enough.Caroline Bone

Caroline · 10 February 2023

★★★★★ 5/5

Trustpilot

Amazing service from Abi.

We had to find a rental for a short term very quickly with the added potential complexity of it being furnished. I contacted so many estate agents with little reply. We had a prompt, professional and efficient service from cubit and West in North end. Abbie was our contact and she was so kind and did everything she could for us. We were unable due to isolation to physically see the property so we had a video call arranged which meant that we still not miss out on the property. When we went in to sign contracts and pay our deposits it was pain free and done easily so and so I can't help but leave a glowing review. Thank you.

ROXANNE · 26 November 2021

★★★★★ 4/5

Trustpilot

Thank you !

We would like to say thank you Cubit & West , specially Amelia from Southsea branch for looking after us. She was helping a lots to look for a property for us, she was very helpful, provided us with contact to other departments. Amelia put us in touch with conveyance solicitor and mortgage advisor. She was overall assisted us greatly. She is kind, polite, provided us with great service, and we thank her and recommend her as a sales advisor to other individuals looking for a property.Robert & Magdalena

Robert · 18 November 2021

★★★★★ 5/5

Trustpilot

Special thanks to Julie Bramble x

At long last today we received the call we have been waiting for, for a very long time to say we finally have a moving in date. After a long and rocky road, and having endured breakdowns in the chain etc I would like to say a huge thank you to the team at Cubitt and West. But above all I would like to express my most sincere gratitude to Julie Bramble our senior sales progressor. She has been an absolute star throughout, keeping me updated every step of the way, making me giggle when I wanted to cry and listened, supported and showed great empathy throughout. This without a doubt has made this journey so much easier and more bearable. So thank you all so much and thank you Julie. Would Highly recommend you and your team to anyone x

Catherine · 11 November 2021

★★★★★ 5/5

Trustpilot

Julie and the team were very good and…

Julie and the team were very good and supportive at their job.I purchased a flat through Cubbit & West and from the beginning they were all accommodating.It was stressful for me and guess frustrating for Julie due to my solicitor attitude,but the team stood by me and help me during the process. At the end it was a rewarding and sucesful Purchase. Well done Julie and the team

ROGER · 6 April 2023

★★★★★ 5/5

Trustpilot

Julie Bramble was at all times helpful…

Julie Bramble was at all times helpful and very professional in all our dealings with the selling of the property. She provided invaluable information and answers when it came to the many forms I had to fill in. I would strongly recommend Julie as a Senior Sales Progressor to anyone.

Richard · 3 June 2024

★★★★★ 5/5

Google

The entire team at Cubitt & West East Grinstead have been fantastic throughout the whole process. Communication was constant and they are all extremely driven individuals. If you want your house sold I would highly recommend! Claire Mansell was our go to agent and I can't praise her enough. She always went that extra mile for us and is always at the end of the phone if we ever had a question. Thank you again Cubitt & West East GrinsteadPositiveResponsiveness, Professionalism

Claire · 24 October 2021

★★★★★ 5/5

Google

Claire Mansell and Aumit Bagchi assisted us purchasing our house. It’s been a long journey (around 9 months) as we had various issues on the way, but we finally got to the completion. Claire was initially showed us this house, and assisted when we were making an offer. She provided a valuable and good advice, so we were selected by the seller for this house. Considering how long this purchase dragged, Claire and Aumit were always there and remained professional and supportive. Thank you Cubitt and West for such a great service.PositiveResponsiveness, Quality, Professionalism, Value

Olga · 24 October 2021

★★★★★ 5/5

Google

We had quite a journey in our house buying experience, by the time we met Claire and offered on our home now, we had already lost two. Claire was friendly, efficient and straight forward. There was no backwards and forwards with us being played against other potential buyers - which we had seen a few times in our dealings with other estate agents in the area. We can highly recommend both Claire, and Cubitt & West. You'll be in good hands!

Yolandé · 24 October 2021

★★★★★ 5/5

Google

When we found the property Claire was extremely helpful by fitting in two viewings on the same day, at short notice. The process from having our offer accepted to completion was handled very well by Claire and her team who kept us up to date with developments. Claire also handled communication with the sellers for us, arranging for items to be stored early in a garage which was ideal. We received superb customer service from Cubitt and West and would urge potential movers to work with Claire and her team to find their ideal property. Her tour of the property was in-depth while also being COVID safe. Recommend highly!PositiveQuality, Professionalism

Luke · 24 October 2021

★★★★★ 5/5

Trustpilot

The selling process wasn't an easy one…

The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry

C · 2 October 2025

★★★★★ 1/5

Trustpilot

Dear All New Potential Property…

Dear All New Potential Property Clients,Please steer well clear of Cubitt and West.I recently requested to rent a property and requested a copy of their application process and timing before making any deposit. This information was not provided and eventually managed to get the requirements only by telephone.We made our deposit based on the confirmation of the details that we provided we were told were acceptable to rent a property.We then received a credit check and to our surprise I had CCJ listed against my name in November 2019 from back in 2012! There was not letter informing us about this claim as I now currently work abroad since 2017.Cubitt told my wife that our application had been cancelled and that they were keeping our deposit of 320 GBP. My wife is now left homeless with 2 young children and the agent did not want to discuss anything further.You have all read this post and advised to be careful or best still to avoid this agent!I know they will counter this post with some old story they have made up., but please don''t believe a word of what they say.I am not the only customer who has had a bad experience with this agent if you carryout a google search there are thousands of people who had the same bad experience as myself.Stephen J PickingConsultant

Stephen · 25 September 2021