Trusted Agent profile · East Grinstead
★★★★★
1,818 reviews across 3 platforms
90 London Road, East Grinstead, RH19 1EP, RH19 1EP
Connells's office in East Grinstead, at 90 London Road, is rated 2.1 out of 5 across 1,818 reviews on three platforms, including 132 Google reviews rated 4.6.
132
Reviews on Google
This office
1
Reviews on Facebook
This office
1,685
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Connells East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
GoogleWith buying my first place I can’t rate mortgage broker Nick highly enough through the whole process. He was always ready and willing to offer advise on the whole process.
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
GoogleCailean came to evaluate my flat and was very nice and helpful throughout the process. He was professional, knowledgeable,and made the experience smooth and stress-free.
Thank you for your kind words, we are so glad that Cailean was able to provide you with a positive and stress-free experience while evaluating your flat. Our team takes pride in providing professional and knowledgeable service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotIf I could give less than 1 star
If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
1/5
TrustpilotBy the time you manage to get a reply…
By the time you manage to get a reply from these estate agents, the property you are enquiring about has already had an offer accepted. Horrendous service. Had to chase them three times before getting a reply. Then they say the earliest you can view is 4 days after the call to then on the day be called to say the property has had an offer accepted. Shocking service.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
5/5
GoogleRobert showed my children and I around a property recently. He was extremely professional, friendly and genuine. He gave me space to look around whilst offering information and advice. Thank you!
Thank you for your kind words! We're so glad to hear that Robert provided you and your children with a great experience during your property visit. We strive to provide professional and friendly service to all of our clients. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
4/5
GoogleConnells delivered an efficient, personalised service for our recent move to East Grinstead, which was a whole new area for us. Kyran and Marianna worked well as a Team, and were on hand whenever we needed them. Particularly, when we asked for viewings of our new property . They supplied a helpful checklist of points for us to raise during the viewings, and this was useful for influencing our decision making. Thank you K + M
Many thanks for the great review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
5/5
GoogleJust sold my Mother's property in East Grinstead through Connells. I was delighted with the price achieved and the service rendered. I would especially like to single out the Branch Manager Kieran, who kept in touch throughout the duration of the marketing and the sale and made the whole process as simple and stress free as possible. Would highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation James. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUtter disgrace
Rent properly Delt with lois from lettings in coventry Dreadful people who hsve massively let my daughter regardingthe rental in elderbrrry way wyken coventry and refused to refund the holding fee
5/5
TrustpilotSales team were great, mortgage advisor was pushy
Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to
5/5
FacebookKyran and his team were very helpful every step of the way. Highly recommended!
Many thanks Becky for your amazing recommendation and review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSadly, zero stars are not possible.
We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.
4/5
GoogleUpon first meeting the team at Connells they were professional and obviously knowledgeable about the local area. Trying to sell a property during the pandemic was a challenge but Doug, Jonny and the team were marketing my property well and getting the viewing in. They kept in close contact and gave constructive feedback. What should have been a 'quick' sale with no chain turned into a long 6 month process, through no fault of Connells. Doug, Tina and the team tried their best to keep things moving but the challanges were out of their control. At times a quicker response to emails or messages could have been given, even if it was an email to say 'sorry, nothing new to update'. On the whole I was very pleased with the service I received from Connells and the recommendation of the solicitor from them. I would happily use their services again and recommend them to othersPositiveProfessionalism
5/5
GoogleCan't speak highly enough of the team at Connells in East Grinstead. My wife and I were intially unsure which agent we should use to sell our house, so we spoke to a few different firms. Doug made a really good impression on us when we met him and wasn't pushy (unlike others), so we decided to go with Connells. Getting our house marketed with them was a smooth process and the professional photos were excellent. We received an offer for the price we wanted in under a week! From accepting the offer through to completion, Connells were really proactive and made sure things kept progressing. Doug's intervention when a potential last minute hitch arose with solicitors shortly before exchange kept things on track! Strongly recommended.PositiveProfessionalism
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
1/5
TrustpilotStay away from them
I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!
1/5
TrustpilotNever again. The Worst. Connells Survey & Valuation ltd
I wish I had seen all of the reviews (on here) before I decided to use Connells. I would have saved myself a lot of headache, stress and money.There is no point telling you everything which is so bad about this company, because it would take too long and most has been covered by other reviews, but to avoid the pain of what I went through, I will respectfully and caringly warn you; DO NOT USE THEM FOR ANYTHING.I hired them for a property valuation. From the very beginning I should have followed my gut, but I didn't because they were the only ones who where able to give me an appointment within the time scale I needed. Big mistake. They were cold and fairly rude on the phone, almost like I was bothering them and they wanted me to hurry up and get off the phone. Needless to say, I still booked with them, hoping that was a one off.After paying for the survey booking, I was not contacted with a confirmation date or update of any kind. I had to chase them up and was eventually given a date. The day before the scheduled date, I receive a message stating a different date to what was agreed. I contact them to inform them I was given an incorrect date. With no apology or understanding, I am told that the date had to be changed because of available and that's it. This really angered me, due to all the arrangements I had to make in order to make sure someone was in my property to give them access. But I still went along with it, out of desperation. Needless to say, when the surveyor arrived, he refused to do the survey because i was not personally present; even though it was specifically arranged and agreed for the estate agent representative to be present, 7 days prior to the appointment. I'm sure you can already imagine what I was feeling and saying, once I received my estate agents call. When I called up Connells, they nonchalantly apologised and simply said I would have to book another appointment. When the survey did actually happen, I was told I would receive the report within 5 days. I waited 7 days and then had to chase them up for it myself. No apology of any kind was offered.Wait, I've not finished; upon reading my report, they had valued my property £30k less than another survey company and also £35k less than my neighbours property which had just sold.I could go on, but I will stop there.All I will say is that I will never ever use any of their services again and I will tell everyone I know the same.Look elsewhere if you want a professional, respectful and caring service. Connells are the worst I've ever experienced. There should be a no-star option.
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Tell us what you need and we'll put you in touch. Connells East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
