Every review we hold for the East Devon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotKemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company
I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.
Ata · 8 May 2019
★★★★★ 5/5
TrustpilotSecond time getting a mortgage with Jack Johnson!
I used Fox and Sons as mortgage brokers twice now and the have been brilliant both times!Jack Johnson explained every step of the process really clearly and found us good rates. He was pro-active and patient the whole way! I would massively recommend him.
Arthur · 15 March 2024
★★★★★ 1/5
TrustpilotFox & Sons Hastings- Disgraceful…
Fox & Sons Hastings- Disgraceful service, my tenancy ended in Feb 2015, heard nothing from them untill July 2016 when they took me to court for unpaid rent from Feb 2015 till December 2015 even though I wasn't living at the property. The case went to court early 2016 & it got dismissed as I proved I vacated the property. September 2016 they took me back to court for the same reasons & once again the case got dismissed,I've been chasing them for a copy of my file that they have during my tenancy since July 2016 & still nothing from them, they don't even bother to call or email me back & they just palm me off with excuses everytime I go into the branch. Once again I received a email from my solicitor stating they are taking me back to court next month for the same reasons as the last 2 times! I have proved twice now that I left the property & this is seriously beyond a joke!
Liz · 16 April 2018
★★★★★ 1/5
TrustpilotVery disappointed in service!
Very bad experience trying to sell our flat.Inexperienced young agents with little knowledge of the property holding viewings.Not turning up on occasions. Bad liason with potential buyer, took more than 6 months only for buyer to pull out! Not promoting the property, said they had London investors, so had wider coverage than local agents, another failure. Will not use them again!
Sheelagh · 25 November 2022
★★★★★ 4/5
TrustpilotFriendly and prefessional
I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.
Cheryl · 6 February 2024
★★★★★ 4/5
TrustpilotAlways in touch and persistent
Always in touch and persistentI didn't end up buying with Fox & Sons but they were one of the only agencies out of the several I was in touch who constantly followed up and kept trying, even when I kept saying no to places I visited. Sometimes the properties they suggested really did not match my criteria, but this was better than other agencies who would show you one property then disappear if you didn't like it.
Justin · 11 October 2019
★★★★★ 1/5
TrustpilotI would recommend that you avoid:
I would recommend that you avoid:Brighton Office valued my property far higher than any other agent. When challenged, they said they could find a buyer and give them a chance, just for 1 month. We verbally agreed that at the end of the month there would be no notice period. They now threaten me with their 'small print' and demand a notice period. Pretty stupid really, as there is no way I would accept any offer made through them even if I agreed to the false notice period. Maybe I should just let them waste their time. Let's assume this to be their flawed memory rather than flawed honesty.
Stewart · 14 September 2017
★★★★★ 1/5
Trustpilotstay away buyers and sellers
what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on
Customer · 7 September 2017
★★★★★ 5/5
TrustpilotBrilliant service from Jamie harmer
Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant
Evelyn · 20 October 2021
★★★★★ 1/5
TrustpilotCompletely incompetent from start to…
Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.
G · 27 May 2021
★★★★★ 1/5
TrustpilotFox & Sons Crawley - Horrendous
What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.
Lorretta · 4 March 2017
★★★★★ 5/5
TrustpilotFox and sons recently sold a small…
Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team
M · 13 August 2021
★★★★★ 5/5
Trustpilot12 out of 10.Steven Rogers met us in…
12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need
Richard · 26 October 2023
★★★★★ 5/5
TrustpilotSteve and Tom were so helpful with the…
Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend
J · 8 February 2021
★★★★★ 1/5
TrustpilotEstate agents living up to there bad name
Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only
Carly · 6 April 2021
★★★★★ 1/5
TrustpilotThe worst Agency I have tried…
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!
Aly · 27 July 2019
★★★★★ 5/5
TrustpilotFantastic experience with Fox and Sons…
Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively
Michael · 1 October 2020
★★★★★ 5/5
TrustpilotCallum was brilliant and did a great…
Callum was brilliant and did a great job selling my house
M · 10 June 2022
★★★★★ 4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
Mr · 19 July 2024
★★★★★ 1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
No · 20 June 2025
★★★★★ 1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
A · 4 April 2024
★★★★★ 1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
Anita · 13 September 2023
★★★★★ 1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
Marina · 17 April 2022
★★★★★ 1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
Karen · 17 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
