Every review we hold for the East Bridge Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a tenant, avoid Re:Lettings like the plague and do not take their superficial niceties as sincere. Everything was seamless until I moved into the property. And then they became nothing but a money grabber. Only time I ever received punctual responses was if I somehow had missed some payment. After renewing my lease, my first payment was £15 short and they issued me an immediate ultimatum. Originally, they told me the wrong gas meter and gaslighted me into not issuing a refund after topping it up. It took 3 months to sort a routine window frame issue, even having the cheek to ask me if I had fixed it myself without having the bother of going through their own contractors. Now over a month since moving out, they are holing up my deposit after issuing a fake invoice demanding I pay over £100 for a clean that evidently never took place. Once I get this returned, I’ll be actively less stressed knowing I never have to deal with Re:Lettings again.
Tarlach · 12 November 2024
Agent replied · 11 December 2024
Dear Tarlach,
It is with regret that we have received your review and it’s unfortunate that a lot of the information you have provided is not factual.
To address your points as best as possible:
The rent increase was an additional £15 per month. You were informed at the time that you would have to increase your monthly standing order to allow for this as we cannot edit standing orders issued by payees. Standing orders are set up by you with your bank.
You topped up the wrong gas meter and then asked us for the money back from us for this error.
The broken window handle was addressed by two separate contractors, it was unfortunate that we had to ask you if it was repaired after the first instance, but following this up with you, as the tenant, was part of the repair process and we sent out another contractor once it was evident that the first repair wasn't adequate.
A pre checkout inspection was carried out prior to you vacating the property as you were abroad. You were not in attendance for this but your representative (mum) was informed about what needed attention as she was cleaning the property for you. After the checkout was completed, sadly we had to instruct a cleaner to attend the property. (£110) You raised a query over the amount of the invoice which we in turn flagged with the cleaning contractor who adjusted the invoice to a lower amount for you. (£60) We hate sending in cleaners which is why we do pre checkout inspections in order to avoid any later issues.
The deposit return timeframe is set out by TDSNI and we adhere to their strict legal guidance when dealing with any deposit deductions. The information relating to this was process issued to you by us and TDSNI at the start of your tenancy.
We understand that this process has not been easy and can appear confusing however we do firmly believe that we have been transparent and honest throughout our entire process and have included you in as much of it as possible in order to avoid potential grievance.
We wish you every success with your next rental property.
★★★★★ 1/5
YellFor your sanity, use a different letting agency
Honestly astonishing that they have 4.3 stars on Google. I hardly ever write reviews, and when I do they are good ones. But I've had to make an exception. Relettings is by far the worst letting agency I've come across our of my 10+ years of renting. Staff are rude, turn up to appointments late, send the wrong documents (once with a different persons legal and payment information) and refuse repairs until you threaten them with legal action. Seriously, just don't waste your time. I've probably lost years off of my life from working with these people.
KaitlynB-4 · 4 March 2022
★★★★★ 5/5
GoogleHad a great experience renting a student prperty with RE: Lettings. Very responsive and both Miriam and Nadine were were nice and understanding. We were even offered 50% off our rent during the Covid lockdown and although there was a pipe …
Michal · 16 April 2021
Agent replied · 15 June 2024
Hello Michal,
What a great review to receive and thank you for your support. All the very best
★★★★★ 5/5
GoogleNadine and team were superb from start to finish. Communications were fast and the whole process was seamless and stress free. We have two very happy tenants! Thank you to the whole team!
Natasha · 15 June 2024
★★★★★ 5/5
GoogleHad a meeting with Nadine with reference to management of a few portfolio property’s, communication and explanation of the services was superb. I very much look forward to using this company for my property handling needs in the near future
John · 8 November 2025
★★★★★ 5/5
GoogleI recently rented my spacious two-bedroom apartment through RE Lettings, and I must say, the entire process was incredibly smooth and hassle-free. Right from the initial inquiry to the final lease signing, RE Lettings maintained clear and prompt communication throughout. Their team was diligent in handling all the paperwork, ensuring that every detail was taken care of efficiently. I appreciate their professionalism and would highly recommend RE Lettings to anyone looking for a reliable and seamless rental experience.
Aftab · 15 June 2024
★★★★★ 5/5
GoogleGreat service by Daytona and team for tenants
Samuel · 14 August 2024
★★★★★ 5/5
GoogleDaytona and Team have been so helpful. During my tenancy change they acted quickly and helped me for the same. I will surely recommend to rent via this agency!
Aakanksha · 11 April 2024
Agent replied · 15 June 2024
Hi Aakanksha,
Thanks for providing this lovely feedback. We wish you the best of luck with your future property.
Warm Regards, RE Lettings.
★★★★★ 5/5
GoogleI had a very positive experience as a tenant with Re:Lettings. Miriam, Nadine and Daytona were very responsive, friendly and helpful throughout my tenancy.
Rebekah · 12 April 2023
★★★★★ 5/5
GoogleLovely bunch of people, no issues at all with them would recommend going through looking for a place to rent.
Jamie · 1 September 2025
★★★★★ 1/5
YellRE Lettings are an awful company
Similarly to the other review on here, I am not exactly sure how RE Lettings have positive reviews on Google but I would be inclined to believe they are fake as there is only 11. I have no idea what the issue with the staff is but from the start they are ignorant at best, consistently passive aggressive and unhelpful in their responses to even the most simple of questions.Although property was lovely and well kept, Re Lettings are absolutely abysmal and I would never use them again, no matter how nice their properties may be. Glad to be done with them.
BarryC-461 · 27 April 2022
★★★★★ 5/5
GoogleI have used RE lettings in the past and have nothing but great things to say about Miriam and Nadine. When there was a concern or issue, they were always on hand to help and resolve it. I found that they were very easy to deal with and …
Paul · 16 April 2020
Agent replied · 15 June 2024
Thank you so much Paul and all the very best with your future moves
★★★★★ 5/5
GoogleRE have been looking after us for nearly 5 years. The team are always super helpful really friendly and are a pleasure to deal with. An appliance recently broke in our property, it was replaced in 2 says. With no fuss or hassle. Couldn't be happier
Alex · 16 April 2020
Agent replied · 15 June 2024
Thanks so much Alex
★★★★★ 5/5
YellThanks a ton.
Well, this letting organization will never miss a chance to prove them. Yet another year with them and they will never let you down. I continue my tenancy with them by extending my rent agreement for another year and requested for some modifications back home. With no further delay those modifications were made. I sincerely thank both of them for all the assistance provided.
SushantS-3 · 5 October 2022
★★★★★ 5/5
GoogleFantastic experience with RE Lettings over many years as a landlord.
Great service from day one and any issues were communicated proactively and managed professionally. …
Samuel · 16 April 2023
Agent replied · 15 June 2024
Thank you so much Sam and all the very best with your future endeavours!
★★★★★ 1/5
Google****AVOID****
I hope enough people see this review, I want to urge current tenants to go through the their tenancy agreements with fine tooth combs as they have extortionate charges in small print. Take pictures of anything broken and anything unclean. They try and hit for cleaning charges and wear and tear, as an older couple they couldn't get away with charging us but they regularly take advantage of students. They also regularly give out master keys for people to cut, as long as you claim to be a tenant and seem convincing. They will deny this, but the woman in the office, who we will not name in case this is removed, has gave us the master key before, which we only found out later was an Illegal thing to do and explains how an old tenant still had access to our property. Extremely careless estate agent who are out to keep deposits.
Marcy · 17 June 2017
★★★★★ 5/5
GoogleWas a long term tenant until recently. Office team were always very helpful. Maintenance was dealt with promptly and efficiently.
Duncan · 16 April 2020
★★★★★ 5/5
GoogleRented for 5 years as student and grad, great letting agents, no issues getting any maintenance issues resolved, would recommend.
Christopher · 16 April 2022
Agent replied · 15 June 2024
Thank you so much for your great review! Can't believe it's been 5 years already. You have been an excellent tenant and wish you all the very best
★★★★★ 5/5
GoogleHad an amazing rental experience! Nadine and her colleague were Super friendly and super professional in helping us rent our apartment with a super friendly landlord. After a couple of bad experiences with other agents, I can safely say …
Abraham · 16 April 2023
★★★★★ 4/5
GoogleI was renting a house through re-lettings for two years and they always addressed any maintenance issues quickly and the staff is friendly and welcoming.
Magda · 16 April 2020
Agent replied · 15 June 2024
Thank you for your postive review and all the very vest with your future move.
★★★★★ 5/5
GoogleVery well organised and polite team, kept us in the loop with any work that was being done to the house and made sure that any issues were attended to quickly.
Daniel · 16 April 2023
★★★★★ 5/5
GoogleGreat team, quick and effective communication. Quick to send people to fix what needs fixed. Have been with them for more than a year now. They are professional. I'm quite happy.
Filipa · 12 April 2023
★★★★★ 1/5
GoogleAVOID AVOID AVOUD
Rude and unhelpful thieves. Out to get students. They will make deductions to your deposit and reason it as cleaning and if you ask for an invoice, you get one from a "cleaning agency" with the same address as their office. Absolute nightmare to deal with.
Sevvy · 16 April 2017
★★★★★ 1/5
YellDo not use Re Lettings
The house was lovely however they are extremely unprofessional. They have the uncanny ability to make mistakes and then be in a mood with you like it was your fault? Horrible.
JakeB-300 · 29 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
