Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMove complete
We have moved into our new home on Harland Park within the exact timeframe given to us at our reservation in August. I am very pleased with the quality of the fixtures and fittings and the landscaping and planting is also excellent. A few minor snagging details to sort out but for us the whole process has gone incredibly smoothly and the team have provided excellent customer service.
Laura · 7 December 2022
Agent replied · 13 June 2024
Hi Laura,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, and that you have been well looked after by the team. Wishing you many years of happiness in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotFriendly, professional & efficient.
Immensely impressed with the consistently friendly, professional & efficient service & seamless communication skills of the sales (Pauline) and progression (Vicky) teams;quality and finish of the property;excellent layout & design of the house & development & estate; meticulous attention to detail and superb finishing (Morgan-Site-Manager);sumptuous paintwork throughout.
BHT · 24 May 2024
Agent replied · 13 June 2024
Dear BHT, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Pauline, Vicky, Morgan and the team at Jubilee Gardens. We strive to provide excellent service and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated and we wish you many happy years in your new home.Best wishes, Ada
★★★★★ 4/5
TrustpilotSatisfactory
Felt very comfortable sale. Sales team helped very well. Good communication and friendly sales team. Site managers has plenty of patience to listen our necessaries and tried to help. Sales advisors Sharon, and Louis very friendly and explained information in detailed.
Raji · 5 September 2024
Agent replied · 25 December 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Rose
★★★★★ 5/5
TrustpilotWe moved into our new home a week ago…
We moved into our new home a week ago and we absolutely love it the whole process was so easy from the part exchange right up to the moving in day. The after care is excellent with 3 separate members of staff calling in to make sure everything is ok, brilliant service that I would definitely recommend to others looking for a new home.
Mrs · 13 April 2023
Agent replied · 13 June 2024
Hi,Thank you for your review. We are really pleased to hear that everything went smoothly for you. We wish you all the best for the future.Kind wishes,Eva
★★★★★ 5/5
TrustpilotLisa was fantastic
Lisa was fantastic. Every time I went into show house she was always helpful.
Mrs · 4 June 2023
Agent replied · 13 June 2024
Hi Susan,Thank you for sharing the start of your experience with Persimmon Homes. We are pleased to hear you have been so well looked after by Lisa. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
Trustpilotfrank and adam were really helpful and…
frank and adam were really helpful and professional. they came to ours not only fixed the reported issue of our leak,but also helped to fixed the unleveled shower frame. recommendate to use their service.The visit site is at Banbury, Hanwell Chase. Ruixue Wang and Adrian White.
Rene · 26 May 2024
Agent replied · 13 June 2024
Dear Rene, Thank you for taking the time to leave this wonderful review about the service you have received. We would love to share this with the relevant team however we have been unable to locate you on our systems. To be able to share your review, please could you respond to the request for further information from Trust Pilot with your development name and plot number.Best wishes, Ada
★★★★★ 5/5
TrustpilotStuart hall did some work in our house…
Stuart hall did some work in our house on the 22nd of October 2024 and did an amazing job was very helpful, kind and explained everything clearly and made sure I was happy with everything before finishing
Shane · 22 October 2024
Agent replied · 25 December 2024
Hi Shane,Thank you so much for your comments, Stuart takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Mia
★★★★★ 3/5
TrustpilotDevelopment and property excellent
Development and property excellent Poor communication and suspicious act among members of staff. Recommended Solicitors working for developer or buyers. Watch out please
Olajide · 19 May 2022
Agent replied · 13 June 2024
Dear Olajide,Thank you for leaving your comments, we are very pleased to hear that you find the development and property excellent. We do take comments of this nature extremely seriously and have escalated this to the appropriate team to investigate further.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotCharles Church Silverwood
Great experience with Charles Church Silverwood. All our queries were answered quickly, and the quality of the house and decorations were excellent. Only had a few small snagging issues but they were all dealt with quickly. Huge thanks to our sales advisor Chloe, site manager Andy, and after sale customer coordinator Amy!
Ricky · 7 January 2024
Agent replied · 13 June 2024
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotSnagging is half done but not all that…
Snagging is half done but not all that easy to get it all sorted. Though everyone on site and local have been helpful.
Helen · 9 May 2022
Agent replied · 13 June 2024
Dear Helen,Thank you for taking the time to leave a review. I am very pleased that everyone on site have been helpful and will pass on your feedback regarding snagging to ask that someone contact you regarding this.May we wish you many happy and healthy years in your new home.Kind wishes,LucyEdit - Dear Helen, we understand that a member of the team has now contacted you regarding any outstanding issues.
★★★★★ 5/5
TrustpilotAlways there to listen
All the staff I have dealt with have gone beyond the normal to help my family settle in to our new house especially with regard to my disabled husband.They listened to any issues we had and were always there to help.Excellent service from everyone, a big thank you.
Sandra · 29 March 2024
Agent replied · 13 June 2024
Dear Sandra, Thank you so much for taking the time to leave us a review, it really means a lot to us. We are delighted to hear of the service you've received from the team at the Farriers. Wishing you many happy and healthy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotGreat customer service
I had a great customer service officer Liz at wynyard. She went above and beyond. She helped in every way all through the process . She worked as if it is her own home. I will repeatedly recommend this agents and their services.
Tobi · 29 June 2024
Agent replied · 24 August 2024
Hello Tobi,Thank you so much for leaving us a positive review on Trustpilot and for your recommendation! We are delighted to hear that you had a fantastic experience with Liz. It's truly rewarding to know that her hard work and dedication have made such a positive impact on your new home journey.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWe have just moved into our beautiful…
We have just moved into our beautiful Charles church house at jubilee gardens in Warminster Pauline and Vicky in the sales office have been incredible every step of the way always so friendly and helpful and Morgan site office manager has been brilliant we are looking forward to living here Steve and Dawn
Mrs · 23 November 2023
Agent replied · 13 June 2024
Hi Steve and Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotTailored to our needs…
The team worked together to make our experience a positive one.The personal touch made us feel listened to and we had much support to get us through the decision making. The standards are high and the quality shines through!
Sharon · 18 August 2024
Agent replied · 24 August 2024
Hi Sharon, Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Windsor Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotExcellent Service!Garry came and did some decorating work…
Garry came and did some decorating work as we had had a leak, which had been fixed. He did an excellent job and is a very professional and tidy worker. He is very polite and always punctual.
Mr · 18 September 2024
Agent replied · 13 June 2024
Hello,We always hope to receive this kind of feedback, thank you for sharing your experience with us. I will gladly pass your feedback on to the team as they'll be delighted. We hope you have many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGillian is amazing absolute quality as…
Gillian is amazing absolute quality as is the site deputy manager Stuart
Colin · 6 May 2023
Agent replied · 13 June 2024
Hi Colin,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by Gillian & Stuart. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotCharles Church standard of excellence
I would not hesitate in buying another Charles Church home if the time came but we are 6 weeks in and i think my home is perfect, snagging aside, but the team here at Harlands Park are absolutely fabulous and committed to Charles Church standard of excellence. Well done team. You're all my heroes. 😍
Claire · 20 September 2023
Agent replied · 13 June 2024
Hello Claire,Congratulations on the purchase of your new home and many thanks for taking the time to leave a glowing 5* review with regards to the team at Harlands Park. It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be delighted.Best wishes,Emmy
★★★★★ 5/5
TrustpilotExcellent, first class service.
Without exception the support we have received since moving in has been brilliant. The site managers have immediately dealt with any issues making sure everything is resolved to our satisfaction. Amazing customer service. We can’t praise them highly enough. A culture of a desire to provide excellent service is obvious.
Customer · 2 January 2024
Agent replied · 13 June 2024
Hi,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes,Kat
★★★★★ 5/5
TrustpilotCouldn't be happier
The sales lady - Myra - was wonderful throughout the buying process. She could not have been more helpful. We have currently submitted a few inevitable snaggings and the after sales care staff have been great at communicating and organising the remedial work at our convenience. Our home is stunning and is giving us so much pleasure.
Guy · 12 July 2023
Agent replied · 13 June 2024
Dear Guy, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Myra has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotThe customer care and after care from…
The customer care and after care from Charles Church on site team and Sales Manager has been exceptional.
Mrs · 8 September 2022
Agent replied · 13 June 2024
Dear Lisa,Thank you so much for taking the time to write your review, we really appreciate it. I am glad that you have had a pleasant experience and will pass on your feedback to the team who will be thrilled to hear.Kind wishes,Lucy
★★★★★ 1/5
TrustpilotGermany Beck - avoid !
Disappointing finish all over the house.. plus a section of roof missing.. 3 bathroom leaks what more can I say1 month on and minimum progress in resolution. Customer service team are a job they just keep asking me who is fixing what2 months on they need to take down internal walls, same with some of the neighbours.. plus another’s external wallReally poorly build buy something else!
Mr · 22 August 2022
Agent replied · 13 June 2024
Dear Mr Highnett,I am very sorry to hear of your experience and will pass on your feedback to the relevant management team to contact you to discuss this.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotCustomer service with Charles Church
Our interactions with Charles Church so far have been excellent. We have not yet completed on the purchase of our plot/house and will be happy to provide a further update once completion has taken place.
Customer · 28 September 2024
Agent replied · 25 December 2024
Good afternoon, Thank you for sharing the start of your home buying journey with Charles Church. The team will be thrilled that you've had a great experience so far, we'll be sure to let them know.Best wishes,Rose
★★★★★ 5/5
TrustpilotBen, Sales Adviser Regency Park
If we could give 6 stars we would. There were a few hiccups during our purchase of our new Charles Church home but Ben worked through them with us always supporting us and keeping us calm and on track. Ben is one of Charles Church biggest asset. Every sales office should have a BEN
Marilyn · 12 February 2022
★★★★★ 1/5
TrustpilotMake sure it’s right for your timelines and not the builder
Moved us in too soon not ready for families. Standard of the house finish unacceptable like they did not care. Second fix was sub standard on a positive they are working hard to rectify very hard but should not have been in this situation in the first place. Not what you expect for a new development
Colin · 5 July 2023
Agent replied · 13 June 2024
Hi Colin,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Kat
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
