Trusted Agent profile · Earls Colne
★★★★★
818 reviews across 2 platforms
De Vere Grove, Halstead Road, Earls Colne, CO6 2NG
Part of Charles Church, see every office.
Charles Church's office in Earls Colne, at De Vere Grove, is rated 4.2 out of 5 across 818 reviews on two platforms, including 2 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Earls Colne.
Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
5/5
TrustpilotIt's ours, we don't give it back!
Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃
Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view. Best wishes, Mia
5/5
TrustpilotHarlestone Grange Northamptonshire
We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.
We’re delighted to hear how pleased you are with your new home. It’s wonderful to hear the recognition you’ve given to Dempsey. We’re incredibly proud to have team members who genuinely care about homeowners and go the extra mile We’ll make sure your kind words are passed on to Dempsey and the wider team. Holly
5/5
TrustpilotThis is a review of the sales office at…
This is a review of the sales office at Templegate which I visited today.
We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.
5/5
TrustpilotExcellent service from the off.
Since first paying a visit to the Paddock Wood - Mascalls Grange site we have been very impressed with the attentive service and detailed information received from Charles Church. Once we had decided on purchasing and put our deposit down we have visited several times and been given frequent updates, with both messages and photos, of the work being done in our reserved property. This has made the whole process much more exciting and we have felt very involved. Any questions we have had, however small or silly sounding have been answered quickly and we are very much looking forward to moving in.
Hi Alison,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Lucy
5/5
TrustpilotSilverwood Garforth Charles Church
After moving into a new house, you expect to be left to get on with it. But not with Charles Church, the day after we moved in we get a courtesy call from site ( as still building) is everything okay do you need any assistance. We could not really complain but pin pointed a few paint issues ( not an emergency) and we were sent 2 painters via appointment and what a great set of lads, polite, and very respectful of the property and promptly touched up scuffed areas. Had an issue with our tap, another prompt appointment and problem solved. Would I buy from Charles church again? Yes I would and this is my second new build. Well done and highly recommended 😀
Hello Patricia,I would like to start off by saying thank you for such a lovely review and recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home. I would really like to pass on your feedback on to the team but where I am unable to locate you on our system, I've asked Trustpilot to gain further information. Please do confirm your plot number and development, once received I'll forward your kind words on.Best wishes,Emmy
1/5
TrustpilotPoor workmanship. Bad after care!
Staff lovely when buying home but as soon as deal is done and moved in they don’t want to know. Get fobbed off to aftercare team who are useless. Take forever to reply. No urgency. Kitchen has not being sealed properly and has pvc peeling off in areas where there is no sealant. Poor workmanship! Still in warranty and don’t want to know.
Dear Harley, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Kind regards, Ada
2/5
Trustpilot6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready
I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.
Hello Ryan,We are disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. We will request for a member of our Customer Care team to contact you directly and discuss this in a little more detail.Best wishes,Emmy
5/5
TrustpilotExceptional
Honestly, forget the horror stories about new builds when you’re buying from Charles Church. The experience has been brilliant from start to end, the guys and girls cannot do enough for you. Fit and finish is lovely. Big thanks to Darren and Steve at Harlands Park.
Hi Mark,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're so pleased to hear of the service you've received from Darren, Steve & the team. Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotWe moved into our Charles Church Mascalls Grange
We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.
Dear Hannah, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from the team at Mascalls Grange. Wishing you many happy and healthy years in your new home.Best wishes, Ada
5/5
TrustpilotCharles Church, as good as house buying gets
Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
2/5
TrustpilotOur experience with Charles Church
Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).
Hello Reece,Thank for taking the time to leave your candid review and disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes,Emmy
3/5
TrustpilotPoor communication
The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good
Hi Loren, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy with your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes,Mia
5/5
TrustpilotCant say thank you enough to Jodie
Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury
Dear Khoi Nguyen, Thank you so much for your review. We agree Jodie is such an asset to the team at Mulberry Place. I will make sure to pass on your wonderful feedback. Best wishes, Lily
5/5
TrustpilotKat at Ridge Walk sales office has been…
Kat at Ridge Walk sales office has been excellent throughout
We’re delighted to hear that Kat has been excellent throughout your experience. She’ll be thrilled to know her support made such a positive impact. Best wishes, Mia
5/5
TrustpilotMascalls Grange
Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!
Hi Becky,Thank you for taking the time to leave us a review, we're delighted to hear you of the service you have received. We would like to share this with the team but unable to locate you on our system and have instructed Trustpilot to gain further information. Please do respond with your full name and plot details, so we can pass on your kind words.Best wishes,Mia
5/5
Trustpilot5 star
Everything was explained to us from the start, liz the sales representative went above and beyond
Hello Donna,Liz will be thrilled that you've had a great home buying journey so far, we'll be sure to let her know.Best wishes,Emmy
1/5
TrustpilotOnly if zero was an option! Pathetic
My experience with Charles Church development at Windsor Park, Wakefield, has been an absolute nightmare. Living in Phase 1 has been nothing short of a disaster, a perpetual construction zone with no regard for the residents. The incomplete road is a testament to their sheer incompetence, and their communication skills are practically nonexistent. Dealing with their customer service and management is a lesson in frustration.After numerous complaints, their response has been shockingly dismissive, as if doing something about it is some sort of favor. Let me be clear, it's their JOB! The three years of enduring this chaos make me question the integrity of Charles Church. The fact that Phase 2 is still incomplete is a clear indication of their utter disregard for the people who trusted them with their homes. If you're considering moving into this development, be prepared for a dreadful experience.Charles Church is undoubtedly one of the most atrocious companies I've had the displeasure of dealing with. Their actions, or lack thereof, speak volumes about their pathetic approach to development and customer service. I sincerely hope anyone considering them thinks twice, you deserve better than this!!!
Hi Tabraiz,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. We understand that a member of our Customer Care team has been in contact with you directly to discuss this further.Kind Wishes,Mia
5/5
TrustpilotSo far so good
So far so good, Jamie has been awesome and we are looking forward to the rest of the process.
Good evening, thank you for sharing the start of your experience with Charles Church. We are really pleased to hear you have been so well looked after by the team at Wellington Gate, and we would love to hear from you again once you’re all settled in.Kind regards,Rose
5/5
TrustpilotVERY PROFESSIONAL.
Speed, tidiness , very helpful and polite technicians.left the job tidy clean ready for decorator and helped us to reinstate the room. Other than two patches ready for the decorator it was as good as before they started.However the problem in fact worse even thou they corrected the previous work by others. As discussed and agreed the problem has always been the heating.Need i am afraid further work.Stephen Siller [ Langley Grove Twyning GL206JR
Good afternoon Mr Siller, thank you for taking the time to leave us a review. Please be assured that we have forwarded your comments over to the team. Kind regards,Rose
5/5
TrustpilotAfter sales care second to none!
We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.
Hi Simon,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
5/5
TrustpilotGreat experience
Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !
Hi Nina,Thank you for sharing your experience. We'd love to pass on your comments to the team, as they'd be thrilled to hear. Please do respond to our request for further information.Kind wishes,Lucy
1/5
TrustpilotPoor service once they get your money after completion
1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.
Hello Chris,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
5/5
TrustpilotEnjoyable buying experience with Devon
Enjoyable buying experience with Devon. Nothing too much trouble.
Good evening Wesley, we’re delighted that you took the time to share your experience with us. It’s fantastic that Devon’s proactive approach in suggesting alternative properties made such a positive difference and ultimately helped you secure your new home. We’ll be sure to pass on your lovely comments, congratulations on your purchase, and we wish you every happiness in your new home when the time comes to move in. Kind regards, Rose
5/5
TrustpilotOutstanding Customer Service
I want to commend the outstanding customer service provided by Charles Church, specifically Clem from the Princes Park site. Clem has truly gone above and beyond to make the moving process seamless and stress-free. From assisting with the removal of empty boxes to ensuring every detail was taken care of, his help has been invaluable. Amazing service, thank you!
Dear Jas, This is a fabulous review and such wonderful words for Clem who continues to go above and beyond so our customers feel valued and looked after every step of the way when buying a new home. We shall pass on your comments to the team who will be delighted to hear. Lucy
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Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Earls Colne.
