Trusted Agent profile · Earley
★★★★★
405 reviews across 3 platforms
1 Church Road, Earley, RG6 1EY
Parkers Estate Agents's office in Earley, at 1 Church Road, is rated 4.9 out of 5 across 405 reviews on three platforms, including 205 Google reviews rated 4.9.
Every review we hold for the Earley office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommended. Parkers did a great job when we bought locally in 2010 - staff very friendly, accessible and transparent. Since then the Earley office have helped support our community Play Street initiative with equipment & insurance. Many thanks to Harry Toop & the team!
Thanks for your review and comments Chris. We are very happy to be able to continue our support with the play streets.
5/5
TrustpilotHouse Purchase just before XMAS
From start to finish, I had no issues with Parkers. Emma George assisting throughout the whole process, I had a stress free life knowing that Emma was able to take control of certain situations between the purchase and selling solicitors. This included myself being updated regularly on what's happening and if i could assist to make things quicker.From having my offer accepted to completing took around 45 days, I can't put any fault down with Parkers.
5/5
GoogleHarry Toop from Parkers Reading helped us from day one till the completion. He was available always for any questions from our end and provided fully satisfactory answers. Amazing person and very quick response. Overall Parkers team is very efficient. Thanks for all your help and advice. Keep up the good work.
Thank you so much for the wonderful five-star review! Harry and the entire Parkers team are dedicated to providing the best customer service, industry-leading insights, and reliable response times. We’re thrilled to hear that your property journey has been smooth, and we look forward to assisting you in the future.
5/5
GoogleThe Parkers Team in Earley were so polite and helpful Their help with communication between buyers and solicitor's etc was a great help and took the pressure away from us. Thank you ParkersPositiveResponsiveness, Quality, Professionalism, Value
Hi Richard, Thank you for the kind words, we're glad you had a pleasurable experience with our team. We aim to make the home buying experience as hassle free as possible! Enjoy the next chapter!
5/5
GoogleWe have just completed on the sale of a house in Lower Earley and we have been well served by Parkers throughout. Emma has been particularly proactive in advancing the sale and in keeping all parties informed of developments.
Many thanks for taking the time to review our services Huw. Your feedback is much appreciated.
5/5
TrustpilotAlex was great throughout the process
Alex was great throughout the process. From showing us the properties that matched our expectations to put an offer and exchanging the contracts. Very prompt and clear communication. Would highly recommend.
5/5
TrustpilotExcellent communication
Excellent communication Competent professional service
Thank you for the five-star review, Stephen! We pride ourselves in delivering excellent customer service and meeting our clients' expectations. :)
5/5
GoogleI would highly recommend Harry Troop and his team for overall fantastic response during my property purchase..
Thank you for the five-star review Raj. We aim to deliver the best customer service and communication for the entirety of your time with Parkers. We hope you enjoy your new home!
5/5
GoogleRuby is super helpful, replies to emails extremely quickly and is a pleasure to deal with. A*
Thank you for the five-star review Ryan! Ruby is an incredible member of the team who delivers the highest quality customer service. Thank you for choosing Parkers!
5/5
TrustpilotWe have just exchanged on my Mum’s…
We have just exchanged on my Mum’s property and Parker’s have provided an amazing service right from selling the house with Harry and other members of staff through to Emma George who has seen the sale through with us. Emma has been fantastic and had kept us updated a long the way at every stage of the sale, she’s a great asset to the team. I would 100% recommend Parkers.
5/5
GoogleThank you to the team at Parkers Earley - Harry Toop and Paula Thompson for all their help and support in marketing and selling my late Father's house. Paula, in particular, was brilliant at keeping us informed and liaising well between ourselves and our buyer. We appreciated all the advice, expert knowledge and professionalism demonstrated throughout the process. Thank you.
Thank you for the five-star review Peter! Our team believe in providing the best customer service. We understand that the entire process of selling a home can be intense, so we aim to take care of the heavy lifting and reduce your stress as much as possible. It's wonderful to hear you enjoyed working with the team. Please let us know if there is anything we can do to help.
1/5
GoogleAll in all dreadful. Ignored communication, moved fees and goal posts and caused undue Costs to be incurred. Also mystery shopper two properties for sale which they failed to respond to enquiries to. Don't waste your time, there are better agents out there. Edit. A fee was agreed in writing and they failed to send a copy of the contract as promised, instead ignoring communication before advising that their fee which they had agreed, had increased 50%.NegativeResponsiveness, Quality, Professionalism, Value
Dear Francis, Of Couse we are disappointed to have received this negative review as we do not feel that it reflects our services. Our initial conversations were simply discussions about offering you assistance with the sale of your property after you asked for help and all communication was over email as no contact number was provided. Initially you asked us to operate without a contract and this is something that we are unable to do and after some further discussions with you, we were not in a position to agree a fee based on the current fee structure we have on the type of property you had. We do not believe that there have been any undue costs occurred during our conversations as they have been discussions rather than formal agreements/arrangements. We would of course be really keen to help you with your property needs if you were willing to agree to the terms set out to you. In terms of the two properties you have enquired about I can assure you that all enquires are dealt with quickly and we provide a pro-active and efficient service. If you wish to discuss this matter in more detail please get in touch with us on 0118 935 1212.
1/5
GoogleHard to imagine how an estate agent could serve the needs of buyers and sellers in a worse way. We enquired about a property new to the market two weeks ago, asking to view it, and then were fobbed off on numerous occasions, with no inkling that there was much other interest, until today when we were told it had been sold. So the sellers don't get the best offer, buyers miss out, and Parkers boost profits and move on. Do not use them.
Dear Tim, I would be grateful if you could contact me on 0118 935 1212 to discuss your feedback as we do not currently appear to have you registered on our Customer base however I would be keen to look in to this for you. Kind regards Harry - Branch Manager
5/5
GoogleParkers helped the find me a tenant, great service and help from Ruby. She managed it all very professionally until the tenant moved in and with no any issues.thanks
Thank you for the five-star review Muhammad! Ruby is a gem who goes above and beyond to ensure a great customer experience is had by all.
5/5
GoogleThe service I received from Parkers Estate Agents was fantastic from start to finish. An offer on my house was received and accepted on the first day of viewings. Paula keeping the conveyancing process moving in the right direction and she kept me updated with weekly calls, she was truly fantastic! I would highly recommend using Parkers Estate Agents when selling a property.
Thank you for the amazing five-star review Ashok! It is amazing to know that you enjoyed working with us, and what an amazing turnaround! :) Paula is an outstanding member of the team that believes in delivering the best customer service and excellent communication. Enjoy your new home!
5/5
TrustpilotThank you to the team at Parkers Earley…
Thank you to the team at Parkers Earley - Harry Toop and Paula Thompson for all their help and support in marketing and selling my late Father's house. Paula, in particular, was brilliant at keeping us informed and liaising well between ourselves and our buyer. We appreciated all the advice, expert knowledge and professionalism demonstrated throughout the process. Thank you.
Thank you for the five-star review! We aim to give the best customer service and the best communication. Please let us know if there is anything else we can assist with in this property journey and thank you again for choosing Parkers.
5/5
TrustpilotHarry and his team have just sold my…
Harry and his team have just sold my Dad’s house and I had excellent service and communication. As I don’t live locally they took over the sale and kept me up to date with all the viewings. I would definitely recommend them as they were very approachable and professional. Paula was brilliant towards the completion date keeping me informed of all the last minute transactions.Thanks to you all.Louise
5/5
GooglePaula and Harry were brilliant. Got a difficult sale over the line. Many thanks.
Thank you for the wonderful review Samantha! Our aim is to handle as much of the heavy lifting as possible, all to ensure that you can focus on the other details! We hope you enjoy your new home and thank you for choosing Parkers!
5/5
GoogleContract was exchanged last week through the help provided by Harry, Callum and Emma, although we faced lots of unexpected and unreasonable requests from my seller's seller, finally friends from Parkers can manage them well and solved.
Many thanks for taking the time to review our services, Davoud. Your feedback is much appreciated
5/5
GoogleIt was a pleasure working with Parkers Earley team, thanks to the Parkers team (Nathan, Paula, Harry, Marco and others), I was able to close my purchase within one and a half months. They helped with Solicitor, Mortgage advisor and all the other necessary documentation to close this deal on time. Thank you again Parkers Earley team.
Thank you for the kind words Rahul! Every touch point of the homemoving process, we aim to keep you informed, so you are never in the dark. We want to ensure that you get moved with minimal stress and with a smile. Thanks again for choosing Parkers!
5/5
GoogleEverybody at Parkers Earley was very professional. Very efficient and well organised team and good communication between the different Parkers offices. Good advice and very regular updates. I would advise Parkers with no hesitation to all my friends.
Thank you for your review and comments Sylvie.
5/5
GoogleRuby has been very efficient and helpful!
Thank you for the five-star review Kat! Ruby is a star of our lettings team who prides herself on giving the best customer service.
5/5
GoogleGreat experience from Jack and Harry throughout the process which was a long journey . Special thanks to Paula very professional and supportive.
Congratulations on your new home Shoaib and thank you for the five-star review! A core value that our entire team share and demonstrate time and time again is ensuring a great customer experience!
5/5
GoogleParkers Earley made the process of buying our first home surprisingly stress-free. They were extremely helpful and friendly and the whole process was very smooth. We will be sure to deal with this estate agents again.
Thank you for your 5 star review and comments. We wish you all the best in your new home.
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