Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently moved to Ealing with the help of the lovely staff of Oaktree. The whole process went smoothly, and they resolved all the initial teething problems that come with a new property quickly and efficiently.
A separate big thank you for rescuing me the other day when I got locked out of my flat! Continue the great work!
Nadia · 24 October 2018
Agent replied · 22 October 2024
Dear Nadia, thank you for your excellent feedback, it was a pleasure to assist in moving to your new flat. You have been a super organised and helpful tenant and I was very happy to rescue you back in to your flat.
Regards
Oaktree team members
★★★★★ 1/5
YellBunch of jokers - avoid at all costs
Absolute shambles of an estate agents. Unprofessional from the start, dealing with them has to be one of the biggest regrets of my life. Their sins vary from members of staff not having a clue what is going on, to others threatening and blatantly lying. One member of staff in particular lied to us about whether we could get Sky TV installed at a property and then told us to install it anyway against the wishes of the property management. The same member of staff, when we were moving out several months later, threatened that he would arrange viewings at inconvenient times without our permission in the middle of the pandemic while we were working from home. They also made ludicrous claims against our deposit on moving out, including accusing us of breaking a hoover which was never used and attempting to charge us for the removal of furniture which belonged to the landlord. Would rather deal with a bunch of cockroaches than this gaggle of charlatans.
JamesP-1247 · 28 February 2021
★★★★★ 1/5
GoogleShocking estate agents, they forgot to give us keys and sign contracts - we had to remind them. Extremely unprofessional, the flat we moved into was covered with mould, windows wouldn't shut, no heating and electrics would trip once a day. They are impolite and won't return emails or calls. They don't have any interest in the tenants and will try to charge a extra fee (illegal to charge extra to tenants since tenant fee ban) which we said we didn't want three times, they still charged. Negligent, rude and disrespectful.
Liv · 23 October 2020
★★★★★ 5/5
GoogleWe have rented first time with this agency. As we have had previous experience renting with other agencies, I would say this is the best letting agency. 👌 Nice and responsive staff (Jennifer and Luca). They have a professional approach, and every issue we had was solved quickly. I would highly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
Nadejda · 23 October 2022
★★★★★ 1/5
GoogleFull of lies not trustworthy people to deal with. You must have everything written before you move in!! Preferably not to move with such a company! If there is anything Lower than 1 star I would of chosen it!
Hatem · 24 October 2017
Agent replied · 22 October 2024
Dear Hatem,
We are very sorry that you are unsatisfied with our services when you rented a 2 bedroom flat with us in North Ealing.
We always do our best to keep our Tenants happy, but perhaps on some occasions we cannot meet all our Tenants' expectations. Most of the time this is due to Tenants having unrealistic requests and expectations that Landlord are unable or not willing to fulfil.
I am wondering why though ... and writing this review, you have decided to contact us again when you start searching from a new property !!!
We wish you all the best.
Team Oaktree
★★★★★ 5/5
GoogleVery very happy with the service from Oaktree.Jennifer and Luca are very professional and responsive. I highly recommend them.PositiveResponsiveness, Professionalism
Davide · 23 October 2022
Agent replied · 22 October 2024
Thank you Davide for your nice review ! Luca
★★★★★ 5/5
GoogleThe professional and friendly staff helped me sell my property smoothly: interested buyers were found quickly and I was informed with the progress of the process.
Joey · 10 April 2024
★★★★★ 2/5
GoogleThe agency does have nice properties but poor communication skills with both tenants and landlords.
Hasan · 12 October 2024
★★★★★ 5/5
GoogleQuick,great and efficient service.I can recommend them if you are looking for an agency to move from a house to the other.
János · 10 April 2024
★★★★★ 5/5
GoogleAmazing service, friendly staff, moved in to our new home within two weeks of viewing the property.. perfect!
Nadia · 24 October 2018
Agent replied · 22 October 2024
Dear Nadia, thank you for your lovely review, it was a pleasure to assist you in moving you to your beautiful new home. It was a pleasure to know you and your family.
Regards
Oaktree team members
★★★★★ 4/5
Yellnabil bensar choutouane flt1a
the furniture has been at the door for 5 months and no one calls the cancel service to pick it up. My shower was broken. They took 1 month to come and fix it. in fin 50% good
SamirS-22 · 18 January 2022
★★★★★ 5/5
GoogleHelpful and professional team who helped us with our home search efficiently. Highly recommended.
Taffy · 23 October 2023
★★★★★ 1/5
GoogleTerrible service, rude staff. Liars and unreliable company DO NOT RENT FROM THIS COMPANY!
the worst one is called LUCA! The biggest liar and extremely rude. Disgusting!!!!!
And another called Jennifer which is useless!
All of them are rude and extremely unprofessional!
Ahmed.hazem · 24 October 2017
★★★★★ 1/5
Googlevery very impolite staff & unprofessional
Alex · 13 December 2019
Agent replied · 11 December 2024
Dear Alex,
we are very sorry that you had a bad experience with us.
Regards,
Team Oaktree
★★★★★ 5/5
GoogleAll process of moving was smooth and fast
Sarbu · 24 October 2018
Agent replied · 22 October 2024
Dear Sergiu, thank you for your kind words, it was a pleasure to help you find a flat and assist in your application process. You have been a very helpful and super efficient tenant.
Regards
Oaktree team members
★★★★★ 1/5
Googlevery very impolite staff & unprofessional
Alex · 24 October 2019
Agent replied · 22 October 2024
Dear Alex,
we are very sorry that you had a bad experience with us.
Regards,
Team Oaktree
★★★★★ 5/5
YellGood, reliable
Very helpful helped us find a flat fast.
GabijaJ-1 · 14 January 2022
★★★★★ 5/5
Yell5 star!
great agent very helpful 5 stars
AnthonyT-276 · 8 January 2022
★★★★★ 1/5
GoogleRating only, no written review.
Kateryna · 20 October 2025
★★★★★ 5/5
GoogleRating only, no written review.
Rania · 11 December 2024
★★★★★ 1/5
GoogleRating only, no written review.
Ale · 10 April 2024
★★★★★ 4/5
GoogleGoos service
Giovanni · 10 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
Aleksandra · 25 February 2024
★★★★★ 4/5
GoogleRating only, no written review.
Priscillahy115 · 23 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
