Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLuca and his team worked very hard to make sure they provided a great service overall. All my questions were answered, they made sure the contract suited me and the room I leased is a stunning place to live! Luca and his team communicated quickly and efficiently, reassuring me throughout the whole process of applying for a rental. The team went above and beyond, contacting me on weekends to answer questions etc, and waiting for me when I got a taxi to the place. Thank you for your service!
Caitlyn · 23 October 2023
Agent replied · 22 October 2024
Caitlyn, you are so lucky to live in this prime location ! Best house I ever seen !!! Thank you !!! Luca
★★★★★ 5/5
GoogleI was very impressed with the professionalism of the staff at Oaktree who assisted with our move to Ealing.
Service was amazing and everything flowed smoothly.
Jennifer has been our contact and I must say that she was very supportive and always ready to answer any questions that we threw at her.
We also had a few dealings with Luca and George and they were always pleasant and helpful.
As long as you're planning to be realistic in your requests and expectations, I highly recommend Oaktree!!
Trevor and Veronica
Trevor · 23 October 2020
Agent replied · 22 October 2024
Dear Trevor & Veronica,
Fantastic, thank you for lovely feedback, we really appreciate it. We have been fortunate to get to know you and was happy to help you. Oaktree wishes you a happy new year and hope you enjoy living at your new home. all the best.
Best regards
Team Oaktree
★★★★★ 5/5
GoogleWe received good and attentive service by Luca and his team. The flat provided was clean and in a good location and condition.
Their referencing process is not too onerous even if your salary is quite modest (unlike most estate agents in London).
They were professional and respectful throughout.
Vero · 23 October 2023
Agent replied · 22 October 2024
Thank you for your kind words. Luca Oaktree
★★★★★ 1/5
GoogleI have rented 1 bed basement flat from oak tree agency in Somerset house W4 5DA which was not well maintained property at all and mould everywhere and built by very cheap materials. Oak tree never took responsibility so, i always had disrepair issues to be honest. I gave my notice 2.5 months ago to Luca who is director of this agency because greedy landlord wanted increase rent price for this bad maintained property. After I move out Oak tree agency did not refund my deposit as they said they did not find next tenant for this bad property even they had many viewings for last 2.5 months. Luca visited to my old flat without my permission and tried to come inside when i was sleeping that was very unprofessional and scary moment I ever had. I am going to take them to court soon. BE CAREFUL THESE GREEDY PEOPLE!!NegativeResponsiveness, Quality, Professionalism, Value
Mandaa · 23 October 2023
Agent replied · 22 October 2024
Dear Mandaa,
the relation with us broke the moment you did not accept the contractual 5% rent increase in October 2022. This was written in the contract but you got very upset with us when the rent increased automatically for £55 and you did not want to pay the increase.
Since then you have decided to take all possible actions against our company.
You reported maintenance issues which were only an excuse to upset us, like insisting that the boiler was not working when you had not set the correct temperature on the thermostat. Even after I showed to you how to use it, you insisted that you wanted a technician to come. An so on with the light (1 bulb out of 12 was blown...) the door lock (which was fine) etc. etc.
You have reported so many issues to the local council, the deposit scheme, the Property Ombudsman & now your suing our company & the Landlord for damages.
We will defend our company against all your allegations.
You already lost your case with the Deposit scheme, in the independent adjudication process you lost 2 / 3 of your deposit, and with the council, who did not have to issue a 'repair order' as we did arrange for the repair (leak outside causing wet wall inside) just after you left, as you did not allow us to do any building work when you lived there (as you were busy with the check out, you said).
Luca Raimondi
I
★★★★★ 5/5
GoogleVery happy with this agency. Living in London can be tricky , but the employees of Oaktree Agency are very professional and responsive , especially Jeniffer , George and Luca. I lived in their property for 1 year, and every time I had a problem with the flat, they were there to assist. I highly recommend.
Laura
Laura · 24 October 2018
Agent replied · 22 October 2024
Dear Laura, Thank you for your wonderful feedback, Oaktree would like to say you have been an excellent tenant. Thank you again.
Regards
Team Oaktree
★★★★★ 1/5
GooglePlease be careful when you work with this agency. When you want rent a property with them they are all professional and supportive respond quickly but when the time comes to get you deposit they take weeks and weeks to respond to your emails. it has been a month after I moved out from the property I rented through them and still I am waiting for my deposit (although the new tenant moved about three days after I moved out). I called and talked to Debbie today and she didn't let me finish my conversation and cut the line while I was talking. I am planning to formally complain about them if they don't pay my deposit by the end of today. I am so disappointed that I went to this agency. in my opinion you should either avoid them or put a line in your contract to avoid this delay in your deposit payment.
N · 23 October 2022
Agent replied · 22 October 2024
Dear Zainab,
Unfortunately the deposit is only released when the parties (the Landlord & the Tenant) mutually agree on how to apportion it. Unfortunately until such a time, our agency, who holds the deposit as a stakeholder, cannot release any part of it to you and to the Landlord.
Finally, today, as you know, you and the Landlord reached an agreement on the matter and today we are issuing payments to you and to your Landlord of the amounts you agreed in settlement.
Unfortunately sometimes Landlords and Tenants have disputes on deposit issues. You had, or still have, the possibility to refer the dispute to adjudication via mydeposits.co.uk the deposit scheme we have chosen to to register deposits with. I am pleased that today you and the Landlord agreed the amount in settlement.
You also mention that you were cut off by my colleague Debbie on the phone. In fact you did not speak to Debbie, but to Denise, who explained (twice) that you would have been contacted back by Debbie (which then we did).
I hope I have replied to your concerns.
Luca Raimondi
Director
Lettings and Sales Manager MCIArb MARLA
Oaktree (West London) Ltd.
★★★★★ 5/5
GoogleLuca has been great helping us purchasing a property. He was very caring , answered all sorts of questions from us - first buyer in the UK, and was very efficient all the way.
Sarah · 10 April 2024
★★★★★ 5/5
Googlewonderful wonderful wonderful, the best service ever! No other way to describe how professional Jennifer And Luca are. I have been really impressed of them, the are very efficient . I have been helped to find a place to live in only 5 working days, they are very caring and they don't let you feel you are alone in your choice. they assist you from the beginning and they really listen what your needs are, a perfect guide for your choice. I highly recommend oaktree to others. thank you so much again Jennifer and Luca.
Desirė · 24 October 2018
Agent replied · 22 October 2024
Dear Desire,
Thank you for your thoughtful words, we really appreciate your positive feedback. May we say that you were a pleasure to work with and totally agree that your application process went very swiftly and smoothly. We were happy that you settled into your new property.
Regards
Oaktree Team members
★★★★★ 1/5
GoogleMAJOR Improvement needed on communication and consideration for peoples time. Travelled 2+ Hours and spent money to get to London to view an apartment only to get there and find no agent. Called to find that the viewing was cancelled as they said we would not be accepted by the landlord. Only to be told upon complaint to the manager that the current tenant actually decided not to move after all.
Understandably, if they found out the morning of it would be hard to relay this before travel had begun. However, when the phone call was made we were already on the underground (no service) but still no voicemail was left and no further phone calls were attempted. Once we called, (35 minutes later, and at the address) why not simply explain the correct reason which would have been more respected than being told it was basically because of us. Especially because if it were due to our circumstances we surely should have been told in the upcoming 3 days before the viewing. A little more effort between agents to find out this information beforehand would have been appreciated.
As a first time renter this experience was EXTREMELY upsetting and a waste of time and hard earned money. Very Disappointed.
Niyokei · 24 October 2017
Agent replied · 22 October 2024
Dear Niyokei.
We are very sorry for the unpleasant experience you have had.
You booked to see a one bedroom flat in north-west London for Friday 9 June 2017. On that day we had arranged for 3 applicants to see the same flat. Unfortunately just half an hour before your viewing, the current tenant called us and cancelled his notice and consequently we had to cancel all viewings. We are not sure why you did not receive our call, but unfortunately even if we had managed to speak to you, you still would have been disappointed as the flat you wanted to see became unavailable. Please note unfortunately this situation was outside of out control.
Regards
Oaktree Team Members
★★★★★ 1/5
GoogleThey are very unprofessional, they will annoying your accommodating, all they care to make a profit and save money for the landlord, they are not fair when giving you back the deposit, they have viewing my flat for new tenants and we were working and when we came back we found out they locked the door and we they didn't give use this key so we had to call them for 3 hours no one answer and at the morning no one told me who did viewing and no even sorry.
Ivan · 24 October 2016
Agent replied · 22 October 2024
Dear Kamil,
We are a member of Arla (the Association of Letting Agents) and all our Tenants’ deposits are administrated by 'Mydeposits', who are part of the Deposit Scheme. Under the scheme's rules an agent or a landlord cannot withhold any money from the deposit, unless the tenant gives consent. Therefore no money would be released to the landlord unless the tenant agrees. Our company will not withdraw any money unless there is a clear consensus from the Tenant and the Landlord, we cannot do otherwise.
Looking back when you moved out of our managed property in Ealing, you agreed with some minor deductions from the deposit and we paid you back the balance of the deposit.
On the contrary if you had not been happy you could have applied to the Deposit Scheme and raised a dispute: in that case an independent adjudicator would have adjudicated the matter. Oaktree is a member of the deposit scheme which provides this dispute settling service to the tenants at no cost.
As for the incident you mentioned about locking you out of the flat , your are correct,.
This was due to the fact that we double locked your door to ensure the security of the flat and you had not taken the chubb lock key with you. On the brightside as soon as you informed us we came to unlock the door for you immediately (as your flat was next door to our office).
In any case we believe that in reality you were not that disappointed with Oaktree's services.
In fact on Wednesday 12 April 2017 at 1.30pm, 2 years after you moved out from our managed property in North Ealing; when you were looking for a new property to rent, you came back to our agency to view a studio and 2 bedroom flat. Oaktree was happy to help.
Best Regards
Oaktree Team Members
★★★★★ 5/5
GoogleAn excellent sales service.
I asked 6 estate agents in Ealing as to what they thought my flat would be worth and why.
Most gave bland answers, Oaktree gave a full 2 page analysis of the market and demonstrated deep and thoughtful understanding of the type of customers who would be interested.
They were awarded the business, as a sole agent, and busied themselves in contacting their customer list and getting them round for a viewing. Within a few days I had an offer, and completion was within 3 months (if only solicitors were quicker). Throughout the sales process Oaktree maintained an information flow, and all parties (including me) were rightly told to 'pull their finger out' when there were blockages.
An excellent, informative and professional service.
As an investor in properties, I can say I have met none better.
Steve · 24 October 2016
Agent replied · 22 October 2024
Dear Steve,
Thank you for your kind comments, your review has been very much appreciated. Oaktree was happy to help and it was a pleasure working with you.
Regards
Oaktree team members
★★★★★ 5/5
GoogleI give my props to Jennifer at Oaktree Estate Agents...
She's very friendly and professional. I never felt like anyone was trying to pull a fast one on me. She showed up on time, called me back, tracked me down when he needed things, and even met me on a Sunday to deliver me the keys on "opening day." Now, that's above and beyond and I thank her greatly for it.
She dealt with my OCD efficiency, answered a lot of questions from a first time London renter....and overall was just so nice to work with. I highly recommend her.
Dont even listen to the guy below. I mean how much can you as a grown man cry about curtains??
Thanks for everything Jennifer and Luca as well.
Ayy · 25 October 2015
Agent replied · 22 October 2024
Dear Mr Kay,
Thank you for your superb review, your kind words are very much appreciated. It has been a pleasure assisting you finding a flat to rent and you have been a joy to work with.
Considering the time constraint on you acquiring this flat with your speedy cooperation, we definitely hit the deadline and made good team.
Regards
Oaktree team members
★★★★★ 1/5
GoogleHaving spent 3 days installing double glazed windows (done very well), Oaktree (and/or its contractors) has taken 2 weeks to put up blinds/curtains. That's not the issue. They put up "temporary" sheets - hideous as they looked, at least they gave me some basic privacy. Or so I hoped. The sheets came down, not once, not twice - no, not even three times. They've dropped 7, that's SEVEN times. Here's the interesting part - they've dropped 7 times, because of the same reason! And yet the contractor tries solving the issue by doing the same thing over and over again.
Thanks to their failure of even the most basic courtesy and professionalism, I've had to sleep whilst being on display to the public - since my room is an ex-living room, on the ground floor - TWICE. Oaktree's response to this - "the landlady is trying her best". Yes, it does take a lot of effort to put sheets up on a window. I hear they're planning on introducing degrees and Masters courses on putting up temporary sheets on windows.
In summary, given their approach to problems, communication, and relationships, I can certainly say that their word means nothing to me, I cannot trust them, nor recommend/suggest that they're trustworthy. I see them as an example of how not to deal with tenants / clients. I wish you the very best of luck should you have to have the unfortunate experience of dealing with them.
- A very annoyed tenant who's been very patient up until now.
Vashisht · 25 October 2014
Agent replied · 22 October 2024
Dear Vashisht Bhatt,
We apologise for the inconvenience experienced. The property you were living at went through some major renovation work whilst the tenants were residing at the property. The owner and not Oaktree arranged for the work and we were aware that it took some time to have some new curtains installed, for this reason we apologise.
Best Regards
Oaktree Team Members
★★★★★ 5/5
GoogleI like to admire the perfect service which I had during renting through "Oaktree West ".I can difinitely say that the level of service was much higher than the other Estate agencies. I had a great choice of flats to choose from,friendship service,affordable price for the service and quck response.They are exceptional! I am delighted by you!The service was perfect.I am impressed by the professionalism,attention and help which was provided to me.
I highly recommended !!!
Pavel · 24 October 2018
Agent replied · 22 October 2024
Dear Pavel,
thank you very much. You have been a great Tenant. It was a pleasure to let one of our properties to you.
Team Oaktree
★★★★★ 5/5
GoogleAs a landlord using Oaktree I would recommend them. Reasonable rates. Very professional. Disregard previous comments as Luca is very polite and a gentleman. Very helpful
Chris · 24 October 2018
Agent replied · 22 October 2024
Dear Dr Graff, thank you for your positive feedback, it has always been a pleasure to assist you, and before you your father, in finding suitable tenants for your property.
Regards
Oaktree team members
★★★★★ 5/5
GoogleLiam and the team were very helpful and efficient with helping me find a place to rent - would recommend!
Georgina · 10 April 2024
★★★★★ 5/5
GoogleLoveliest and very organized letting agents to deal with!! All issues were dealt with promptly. Debbie and George were always very polite and prompt.
Divya · 24 October 2018
Agent replied · 22 October 2024
Dear Divya, thank you for your kind words, it was a pleasure to be your managing agent. You have also been an excellent tenant and all the best with your move abroad.
Regards
Oaktree team members
★★★★★ 5/5
GoogleAny issues always gets solved as soon as possible very responsive and Kevin helped us with boiler issue thank you Kevin!!!
KelaAFK · 24 October 2019
Agent replied · 22 October 2024
Dear Kela.
yes our gas engineer Kevin is always very helpful.
Team Oaktree
★★★★★ 5/5
GoogleLiam and his team were very helpfull providing excellent service and sorting out every small detail.
Vojcho · 10 April 2024
★★★★★ 1/5
GoogleWho wants to tell Oaktree that it only helps their reputation if they inform about cancellations once the property is taken out of the market?
I was greeted by a very puzzled lady at the door for my viewing.
Rohit · 23 October 2023
Agent replied · 22 October 2024
Dear Rohit, we usually cancel appointments the moment we know that a property is taken. I checked our record and did not see an appointment listed for you, so it must have been our mistake not to record the appointment in our diary. I am sorry for the inconvenience we caused. The specific flat you wanted to see was let in a matter or days. Very sorry and please accept our apologies. I have spoken to my colleagues in Letting and asked them to make sure they record any and each appointmnet to avoid disappointments. Luca Raimondi
★★★★★ 5/5
GoogleVery helpful and friendly staff. Will do what they can to help, especially Debbie.
R · 24 October 2019
Agent replied · 22 October 2024
Dear Rohma.
Many thanks for your lovely comment.
Team Oaktree
★★★★★ 5/5
GoogleFive stars to Jennifer and all the Oaktree staff for their kindness and help during our flat search while we're moving to London.
Jennifer called us all the time to update information, sent very well done videos showing the flat and explained all the terms and conditions involved in our moving! ( Paris ----> London)
I can't thank them enough for they're help.
Bruno · 24 October 2017
Agent replied · 22 October 2024
Dear Bruno,
Thank you for your lovely thoughtful review, May I say that you have been a pleasure to work with and a joy knowing you. I felt totally confident that you would make a good tenant for this flat and never felt that the distance between Paris and London would stop you from acquiring this property. Thank you for being helpful, organised and patient.
Regards
Oaktree team members
★★★★★ 1/5
GoogleBad experience
I called to enquiry about a property but
when I mentioned universal credit with no hesitation one of your colleagues say I don’t think so landlord takes universal credit.
The answer is yes or no, not “I don't think” without verification.
It looks like you discriminate against people who take benefits and disabled people.
Naheel · 10 April 2024
★★★★★ 5/5
GoogleWe went through a lot of agencies while searching for a house, and none compared with Oak Tree. Jennifer and the entire staff was very friendly and helpful, always sent videos of potential properties, so there was limited to no wasted time, and once we found the right place to rent, they guided us through every step. Highly recommend!
Alexandru · 24 October 2018
Agent replied · 22 October 2024
Dear Alex,
thank you for your awesome review. May I say you have been an excellent tenant, thank you for being patient, super organised and helpful in regards to completing your application. You were a pleasure to work with and I was really happy that you help you find your new home.
Regards
Oaktree team members
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
