5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Trusted Agent profile · Ealing
Hamptons Ealing Sales reviews
★★★★★
1,667 reviews across 2 platforms
20 The Mall, London, W5 2PJ, Ealing, W5 2PJ
Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,667 reviews on two platforms, including 231 Google reviews rated 4.8.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleWe had a great experience with Selina at Hamptons Ealing. She was with us from the start to the end. I would recommended them for sure.
Agent replied · 23 October 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear you received a 5* service from Selina, we have no doubt she will be thrilled to read your review. Thank you again!
5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
5/5
GoogleWe are happy to unreservedly recommend Hamptons for their thoroughly professional approach in organising the sale of our house in Ealing. From the outset they have provided a first class service in organising viewings, progressing negotiations and instructing solicitors whist keeping us informed at all stages of the process. Diligent, helpful and courteous many thanks to the team from both of us!
5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
5/5
TrustpilotDavid Whiting a professional
David Whiting has always been efficient, respctful, and straightforward to deal with. Issues are dealt with in a professional manner.
3/5
TrustpilotImproving
We use Hamptons as agent for a rental property we own and after initial problems - we have become happier with their service
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience. We have passed your feedback onto the relevant member of staff who will look into your feedback. Should you be contacted for further details we would very much appreciate your feedback and assistance. Thank you again.
4/5
TrustpilotI had Judy Palethorpe dealing both…
I had Judy Palethorpe dealing both sides of fence as tenant and landlord looking after me as property manager.I had a very good working relationship with her, she was helpful and always very pleasant. i am sad she has moved departments.
5/5
TrustpilotBoth the sales team and the back office…
Both the sales team and the back office team (chasing completion) were absolutely excellent. I cannot find any fault and I’d definitely use them again. A totally professional team!
5/5
GoogleEntire process from looking for property for rent to moving in was handled professionally and received prompt reply and action. Every request was handled systematically with clear explanation.
Agent replied · 9 January 2025
Thank you for taking the time to leave us this 5 star review, it's always great to see that the team were once again able to provide such fantastic service! Kind Regards.
5/5
TrustpilotExcellent
I have found the people working at Hamptons to be just lovely - always helpful, knowledgeable, efficient, friendly and reassuring. Melanie Hudson (Property Manager) has been exceptional throughout my tenancy, any issues have been dealt with promptly and with strictly Covid safe practices. I would highly recommend this agency, many thanks.
5/5
TrustpilotGreat Lettings Support
Justyna has helped us through some tenancies and we cannot praise her enough for her continued support throughout the lettings.
Agent replied · 23 October 2024
Thank you for your feedback about Justyna, we look forward to making her aware of your review.
5/5
TrustpilotImmediate response to a boiler error
Immediate response to a boiler error, the team had it resolved within hours on a particularly cold day with young children in the house. Daniel (Hamptons) was very quick to respond and also followed up to ensure everything was resolved.
5/5
TrustpilotRobert Stubbs
Robert Stubbs - He was a great agent and had looked after me and my cousins to find a place to rent! Quick and responsive with emails/calls! Very happy with our experience with Rob and Hamptons :D
5/5
TrustpilotThank you Newbury Hamptons
Newbury Hamptons were respectful and professional from first meeting through to completion of the sale of my house. Every person I spoke to in the office was courteous and helpful - if I should ever move again they will be my first choice. I highly recommend them.
5/5
TrustpilotI have recently moved to a new property…
I have recently moved to a new property with the help of Hamptons. Their service was good and they are always available whenever we have any queries.Gemma Ward, who is our property manager , actively clarifies all our queries and make our life easy here.Thanks
5/5
TrustpilotVery satisfied
I am very happy with the way Grace Campbell manages our two properties at Garricks House KT1 1HS.
4/5
TrustpilotLeakage in the age of coronavirus
Julian promptly addressed a water leakage emergency and had someone in a little more than 24 hours. His help is very much appreciated.
Agent replied · 23 October 2024
Thank you for leaving us a review, we are delighted to hear Julian provided such a good service and we look forward to sharing this with him. Thank you again.
5/5
TrustpilotThe property manager
The property manager, April, is extremely helpful and quick in responding. April also keep us up to date with any tenants related inquiries.
5/5
TrustpilotSamantha Hunt
Samantha Hunt, our property manager at Hamptons has been fantastic! She is always very efficient, offering us sound advice and organising any repairs that need to be done and liaising between the tenant and ourselves. We couldn't do without her.
5/5
GoogleA great service, could not recommend Hamptons Ealing highly enough. They made the selling process easy with friendly communication and good advice from the start. Thanks.
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review! It is fantastic to hear the team provided you with a 5* service, thank you again!
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