Trusted Agent profile · Ealing
★★★★★
1,673 reviews across 2 platforms
20 The Mall, London, W5 2PJ, Ealing, W5 2PJ
Part of Hamptons, see every office.
Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,673 reviews on two platforms, including 231 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Ealing Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
2/5
TrustpilotPoor experience when things go wrong.....
I'm currently renting from Hamptons Marlborough and to date have had a pretty bad experience with their use of suppliers to carry out work, a simple toilet mechanism that was allegedly fixed using glue!!! And I am now in the 8th week of being without an oven, apparently because I gave too much notice as to when the oven could be fitted out is now out of stock. Seems like they do everything they can to penny pinch on repairs to maximise their profit
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotPatryk
Patryk, the new property manager from Hamptons Windsor does an amazing job. I've had recently few problems in my flat and everything has been sorted in few days. I was very impressed. I hope he stays with Hamptons for a long time.
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
GoogleVery Nice and Professional behaviour. I had to move out of my flat urgently and unbelievably they helped me to sort everything in only 72 hours for me to move to a new flat ! The negotiator Asad helped a lot to fast forward everything.
Thank you for leaving us a review. We take customer service very seriously and are thrilled to receive such positive feedback about your experience with the team in Ealing. In particular is is wonderful to hear that Asad supported you through the process. We hope you are enjoying you new home, thank you again!
5/5
TrustpilotHamptons Banbury... brilliant, efficient, friendly
I have just rented a property through Hamptons (Banbury branch). All the staff I dealt with were lovely, efficient and managed to get me into the property I wanted at short notice without any problems at all. I would highly recommend them! Thank you Hamptons.
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
GoogleI worked with Mark on the purchase of a flat recently. He was a superb professional following up on all details and pre-empted any issues before they arrived. A very seamless transaction.
5/5
GoogleHamptons were simply superb in handling the sale of my property . Paul Daniel, Mark Peppin and Elaine Grainger made an excellent team. Could not have asked for more . Highly recommended
5/5
GoogleWe bought our flat through Hamptons in Ealing. I simply cannot speak too highly of their service. Andrew Elliot and his colleague Mark Peppin showed us several flats and tuned in to exactly what we were looking for. When the right flat came along Andrew guided us through the purchase process and even ensured that all the solicitors in the chain were making progress at all times. It was never too much trouble for Andrew or Mark to arrange a repeat viewing to get a second and third opinion. If I come to sell I will definitely use Hamptons and would recommend anybody else to do so.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
GoogleI want to recommend Hamptons as an estate agent, really because my biggest regret in selling a flat earlier this year was not setting a contract with them earlier. I had an off-plan flat to sell, and initially visited a few different agents to get an indication of fees. I settled with a different agent who offered a slightly cheaper fee, but 3 months went by and not many offers were generated, and the ones that were quickly fell through. I recontacted Hamptons just a couple of weeks before the deadline I had to offload my flat by, and they gave me excellent advice, produced a very professional brochure, and quickly marketed the flat to their client base. They did generate an offer, but eventually a better deal was struck directly with the developers, which was an unusual case. Even after their hard work wasn't rewarded with a commission, they were professional and understanding and happy for my result. I can't recommend them enough - I feel that if I have a flat to sell in the future, the service that this agent gives will generate more and better offers. And it's not like their fees aren't competitive - they're just not absolutely rock bottom. It's worth getting a good agent, and this is something I've learnt for next time.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
5/5
GoogleIn a word, superb - the strapline used by Hamptons, ‘Beyond your expectations', is well deserved. Hamptons offer a unique combination of knowledge and expertise gained from the breadth of their market operations and the friendliness of a local agency. Within days of offering our property through Hamptons Sales Ealing we were under offer and an excellent, above asking price was achieved. Our sale was handled by Sophie with extraordinary attention to detail and diplomacy; nothing was too much trouble, and we never had to chase for updates or information because we were kept up to speed throughout. Calm, unruffled, even when naturally busy with other sales, Sophie always made us feel that ours was a top priority. With Mark to assist with viewings they made a seamless team, giving us total confidence. We could not have wished for a better service and would recommend Hamptons -and Sophie-unreservedly to anyone planning to sell their property. So much so that my husband had to write to a Board Director at Head Office to congratulate him on his staff… and I gather he was not the first.
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Tell us what you need and we'll put you in touch. Hamptons Ealing Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
