Trusted Agent profile · Ealing
★★★★★
1,674 reviews across 2 platforms
20 The Mall, London, W5 2PJ, Ealing, W5 2PJ
Part of Hamptons, see every office.
Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,674 reviews on two platforms, including 231 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Ealing Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency.
5/5
TrustpilotStunning Service at Hamptons
Yes, Hamptons and Mandy Dorta in particular is a fantastic company and the people are so kind working there. I bought my property through them and rented it out through them too because I was so impressed by the team. Nowadays service is something that seems to have gone out the window but not with Hamptons. I could not recommend them more highly.
1/5
TrustpilotHorrible service
I was a tenant for one of the properties that they manage. During my tenancy, I had so many issues with them ; not responded emails, no proper inspection, no proper cleaning, keeping deposit payments not secured until they get warned, house issues not taken care of.... They literally do not care about how do they serve to their clients.
Thank you for your review. We are disappointed to hear your feedback, particularly as we take our management responsibilities very seriously and always aim to deliver the very best service. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further.
5/5
TrustpilotOur best experience renting so far
We have been renting with Hamptons for nearly 2 years , me and my partner have been renting privately for over 10 years together and so far I would happily say that renting through Hamptons has been our best experience renting . We are good tenants and take pride in any place we have lived in , we feel Hamptons really value us and take us seriously, which in the past other agencies have not . They are very efficient and very good at getting repair or issues fixed quickly , our most recent issue was with our boiler , the issue happened late in the evening , and although we couldn’t get an emergency plumber out , David our property manager got someone out and fixed the issue first thing the next morning . Things like this can cause a lot of anxiety for people , so it’s great to know that they move so quickly.
5/5
TrustpilotMax Barnes
Hampton’s real estate representative in Oxfordshire, Max Barnes, has always been easy to reach, clear in his communication and effective. I am very happy with the service provided and highly recommend Hampton’s.
3/5
TrustpilotGenerally a good service.
Whenever I’ve had an issue it has been reviewed and generally the problem has been rectified. The app does appear to be temperamental at times making it impossible to log an issue, but this soon rectified itself. On occasion, when the problem has been with the company who manage the building, I’ve been directed to inform them myself. I do not see this as my job as Hamptons are being paid to manage my property and should deal with all my queries. It is not my fault there are 2 companies involved.
5/5
TrustpilotMy Hamptons property manager
My Hamptons property manager - Shahena Ali - is always accessible and extremely professional in her communication. Moreover, she perseveres to find a solution in case a problem comes up or at a minimum always ensures that I'm always updated on critical matters while patiently working with my tenants, outside contractors or her internal colleagues to address the matter on hand.
5/5
TrustpilotPatryk has been great in supporting me…
Patryk has been great in supporting me with all home queries and with prompt responses.
5/5
TrustpilotCharlie's been an amazing property…
Charlie's been an amazing property manager. She is very responsive and accommodating. Very thorough with providing information while settling and vacating, communicates humbly and is considerate. She helped me immensely with all the formalities in such a hectic schedule. Overall a really good experience with Hamptons. Very professional and flexible above and beyond to help the customers. Thanks a lot- Best,Megha
5/5
TrustpilotWe are new to Hamptons
We are new to Hamptons, and with any maintenance issues Mr Max Barnes is extremely knowledgeable, always ready to listen and discuss problems which are then rectified without any further fuss or delays.
4/5
TrustpilotAshley at Hamptons, Marlborough
I'd like to thank Ashley at Hamptons Marlborough for her help in sorting out a few maintenance issues with the property that we are renting. Organising contractors is like herding cats sometimes, but with persistence, things get fixed. Thanks Andy
5/5
GoogleI must say Mark was the most helpful team member I came across during the purchase of my flat, generally a very professional team, prompt & they go above and beyond to assist.
5/5
TrustpilotMy experience will Ellie Marsters has…
My experience will Ellie Marsters has been great from the beginning [several years now]. She’s been quick to respond however minor the issue. I’m an out of country landlord, I’ve got total peace of mind knowing Ellie has been managing my property.
5/5
TrustpilotMy recently appointed property manager Gemma Ward
My recently appointed property manager, Gemma Ward, has waded well in troubled waters and taken on my quirky Barnes townhouse with finesse and aplomb. Though my long-term tenants are wonderful people they do not excel at, shall we say, "on-site" situational awareness. Unfortunately this means that light bulbs or alarm batteries are not replaced, boiler filters are not cleaned, and the property has recently suffered a wave of faulty mishaps.But rather than being overwhelmed Gemma has stepped right in and done a professional, polite and efficient job -- recommending what to do, how to go about doing it, and then acting on it. Of course it's still a small sample size but so far I'm very impressed with Gemma. Her sense of caring reflects the best of what Hamptons has to offer. And I hope that she'll be on board for a long time.
5/5
GoogleAs a client I have to say that Hamptons are very professional agency doing things on a high level, promptly and well organised. We already very satisfied and will recomend Hamptons to everybody who need professional treatment
Thank you for your wonderful review Branka. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleMy compliments to the Ealing team. They made the sale of our house easier and less stressful. Punctual, attentive and fingers on the pulse between buyer, solicitors and ourselves. A big thank you to Mark and on the rare times he was unavailable, our thanks also to Selina and Paul.
4/5
GoogleI had a wonderful experience with Hamptons International. They were very professional and helped us find the right place quickly. They were also very transparent on the charges that are going to be incurred. When i moved out as well everything was done as planned and they were very transparent in the process of Rental deposit Refund. i would certainly recommend them to others
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you received a 5* service from the beginning of your experience until the very end. It is important for us to know our customers are aware of Lettings procedures and we are there for delighted to hear that your were supported throughout the process. Thank you again!
5/5
TrustpilotTop class service from Hamptons, Stratford upon Avon.
Thank you to Jacob Forster for managing the sale of our property in just 2 months. The asking price was achieved on the first day of viewings and Jacob liaised with solicitors to ensure a stress free process to exchange and completion.
5/5
TrustpilotGemma Pearce was absolutely exceptional…
Gemma Pearce was absolutely exceptional and a complete pleasure to work with at the end of our tenancy and sorting out a deposit. Absolutely above and beyond and extremely helpful!
5/5
TrustpilotElle Seaby - Hamptons
I have been using Hamptons for a while, and they've always provided a great service. I have been in contact with Elle Seaby and she has been a superstar. She answers my emails quickly and is always coming up with solutions to my problems. She contacts me immediately with any issue to do with the property and even follows up when I forget to answer. Would highly recommend her as well as Hamptons to anyone looking for a property manager.
5/5
TrustpilotAlways Professional and Courteous
Katie Tucker is an absolute professional who always delivers on what she says. I have nothing but praise for the way she deals with issues and nothing is too much of a problem. She is an asset to Hamptons.
5/5
TrustpilotMy experience with the St.Albans team…
My experience with the St.Albans team was very good. I felt that the whole team worked well together with myself on the sale of the house. Obviously there were setbacks and sometimes difficult decisions to make but I well advised and guided by them, resulting in a positive result.
5/5
TrustpilotHi Hamptons manage the house we are…
Hi Hamptons manage the house we are renting . The Team are very efficient and the service from Rebecca Hitchman is first class . Many thanks Rebecca . I have no hesitation in giving Hamptons a first class recommendation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
