Trusted Agent profile · Ealing

Dexters Ealing reviews

4.4

★★★★★ Great

2,328 reviews across 3 platforms

2 New Ealing Broadway, London, W5 2NU, W5 2NU

Dexters's office in Ealing, at 2 New Ealing Broadway, is rated 4.4 out of 5 across 2,328 reviews on three platforms, including 398 Google reviews rated 4.7.

Google logo

4.7 / 5

398

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,928

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

1/5

Facebook

They may look after the properties they sell but be warned never rent a property that they manage unless you want to be stitched up , i wouldn't go anywhere near them if you want to rent , they are in favour of the unprofessional and unreasonable landlords on their books it's all about money with them not principles , just a heads up I wouldn't rent 18 cowdray way off them they can't even work out how much to rent it for ... check it out on their website, they know the windows leak and its riddled with damp we got out when we could it may look nice in the pictures but don't be fooled we put up with it for 5 years with no support from the delaneys team at all ,,,

Karen · 11 October 2019

Agent replied · 22 February 2025

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5/5

Google

Lucy Thorn is one of the best estate agents we have dealt with. She was extremely proactive in letting our property and kept us updated at every stage of the process. She is also very friendly and approachable and it was therefore a pleasure working with her. We only used Dexters as Lucy dropped a business card through our door so we were lucky to find her!

Cassandra · 25 October 2017

5/5

Trustpilot

Natalie McWilliams is a great property…

Natalie McWilliams is a great property manager professional, responsive, and reliable. She made everything smooth and stress-free. Highly recommend!

KN · 17 March 2026

1/5

Google

Great people at the beginning of contract but not good at all later on. I am sure that most of the reviewers have rated them at the beginning of their contracts when they get the keys because ask you to give them 5 stars

M · 26 April 2024

Agent replied · 23 October 2024

Dear M Bashir Zarmast, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters, my managing agents

As my managing agents I appreciate the efficiency and decisiveness of the current team which consists of Petros Giorganios and Rianna Shanghanoo. I am kept up to date and given ample opportunity to discuss repairs and changes

Anonymous · 28 August 2024

Agent replied · 22 October 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Nicole. A great property manager…

Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!

MFJ · 14 December 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Dona has been efficient

Dona has been efficient, professional and works well with me and my tenants

Andrew · 17 February 2023

Agent replied · 22 October 2024

Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Dexter recently took over the Estate…

Dexter recently took over the Estate agency I was with originally. Bethany and Charlie have been great. They are on the ball and any issues they get resolved quickly.

Sasha · 19 December 2025

5/5

Google

We rented an apartment with Dexters twice, and both times the drawing up a lease agreement and all the necessary checks were quick and clear. Also during the entire rental period we contacted the agency for advice and always received full explanation. I would like to express my gratitude to Ruchika Dogra and Michael (unfortunately, I do not know the last name).

Viktoriia · 9 January 2023

Agent replied · 8 January 2025

Dear Viktoriia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Five star experience all through. Anton who was my agent was really helpful with suggestions that matched my preference and budget. If you are looking for a professional house search from start to finish then I would highly recommend Dexters.

Peter · 25 June 2024

Agent replied · 23 October 2024

Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Really happy with Dexters Ealing in general. They are efficient in answering queries and helping all around. I would especially mention Michael. He leaves no question unanswered. I would highly recommend them.

Slavica · 2 November 2024

Agent replied · 9 November 2024

Dear Slavica, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma

5/5

Trustpilot

Thank you

I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.

Lee · 9 November 2023

Agent replied · 22 October 2024

Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

Agent replied · 22 October 2024

Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Dexters will not care about you

We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.

Leo · 4 November 2021

Agent replied · 22 October 2024

Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

Agent replied · 22 October 2024

Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Recently used the Battersea branch to…

Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!

Lottie · 30 May 2022

Agent replied · 22 October 2024

Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The team was helpful and considerate all the way through and helped me finding a suitable property, they went above and beyond my expectations being very helpful and considerate. Definitely they are different in a very positive way from other real estate agents in the area.

Javier · 25 February 2024

Agent replied · 23 October 2024

Dear Javier, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

Agent replied · 22 October 2024

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Property Management

Re: Charlie Moorhouse (Property Management)

Cormac · 23 June 2026

5/5

Trustpilot

Patrick agent

Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.

Nikol · 2 October 2021

Agent replied · 22 October 2024

Dear Nikol. We really appreciate you taking the time to leave us a 5* review. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I recently had the pleasure of dealing with Gurinder at Dexters Ealing and she was incredibly helpful. Really knowledgeable about the flats and answered my many questions. She showed me some beautiful flats and really listened to what I was looking for in my search and I can't thank her enough!

Emily · 24 October 2023

Agent replied · 23 October 2024

Dear Emily, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gurinder, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We dealt with Dexters as departing tenants in a property in Ealing. The specific agents were Charmaine and Cameron. They conducted themselves with the utmost professionalism, were polite, courteous, and most importantly, friendly. I would not hesitate to recommend these two individuals to anymore looking to rent in the Ealing area.

Patrick · 24 October 2023

Agent replied · 23 October 2024

Dear Patrick, We really appreciate you taking the time to leave such lovely comments about Charmaine and Cameron. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Bailey is a superstar

We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!

Bobbie · 16 July 2024

Agent replied · 22 October 2024

Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have had the opportunity to deal with…

I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.

Mounaa · 14 November 2023

Agent replied · 22 October 2024

Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

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