Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDonalina and Ellis
Donalina and Ellis in the property management and maintenance teams have been looking after us since we moved in and have been really responsive in resolving all of our snagging issues. It makes me feel confident that I will be looked after should anything go wrong with the house in the future. Thanks team!
Gareth · 1 November 2023
Agent replied · 22 October 2024
Dear Gareth, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters is brilliant company to deal with . I did work with them on few properties and always received good service . I will Highly recommend Dexters . Definitely will use them again .
Krystian · 11 November 2024
Agent replied · 11 December 2024
Dear Krystian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotSarah G, Dexters
Dexters has been managing my property for over a year now and there have been some issues with the tenants during this period. However, Dexters have dealt with each one brilliantly.
Carl · 19 December 2025
★★★★★ 5/5
TrustpilotDexters have managed 2 properties for…
Dexters have managed 2 properties for us for over 10 years and we have nothing but praise for the service. Their individual managers have all proved to be helpful and professional and we are pleased to recommend them highly.
CM · 23 August 2024
Agent replied · 22 October 2024
Dear CM, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWas curious about the market in Acton and Ealing at the moment so contacted Dexter’s, Angel responded immediately and talked me through all of the properties on the market that matched what I wanted! Emailed me lots of helpful information super promptly. Very friendly and professional, was a pleasure to chat to. When the time is right will be getting back in contact :) thank you!!
Jemima · 24 October 2022
Agent replied · 23 October 2024
Dear Jemima, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI am very pleased with the help of Tom Ellis in the purchase of an apartment. Tom proved to be a very professional agent, understanding the client's requirements and offering support in the entire property purchase process. I had very good and accessible personal and telephone contact with him. I highly recommend all potential real estate buyers to work with Tom Ellis from Dexters in Ealing.
Krzysztof · 24 October 2022
Agent replied · 23 October 2024
Dear Krzysztof, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWonderful experience
Dexters have been so flexible and understanding - we recently moved to the UK from North America and they’ve gone above and beyond to help us with everything. The Notting Hill property manager Chris McCandlish is especially wonderful, even coming by the flat after hours to help us out with an issue themselves.
Emily · 10 November 2023
Agent replied · 22 October 2024
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend!
Decided to go against my doubt for estate agents and called Dexters to see if they could arrange a viewing for me. I can highly recommend Dexters, especially the very helpful staff member (Tyler Dennis) who was very proactive and helpful in catering to my property preferences. I appreciated the level of honesty and his easygoing approach in dealing with what is now a "crazy" property market.
Anton · 1 September 2022
Agent replied · 22 October 2024
Dear Anton, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSean was very helpful in assisting me…
Sean was very helpful in assisting me with getting me set up with all that was required in moving to my new flat.
Jarrod · 23 February 2022
Agent replied · 22 October 2024
Dear Jarrod, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReceived really proactive support from…
Received really proactive support from Christian Pengelly, who saved me a huge cost for gas consumption. I didn't know about the over billing and was about to pay. Christian contacted me and warned the potential over billing, what I should do, and supported all comms with the gas supplier. Incredible, thanks a lot!!
征矢小長谷 · 7 November 2023
Agent replied · 22 October 2024
Dear 征矢小長谷, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI am a current tenant of Dexters and…
I am a current tenant of Dexters and are looked after by Nasra, Paul and their team.They are always on hand to assist when I need them to and very friendly. If you are a landlord you can be confident in your tenants being looked after by a professional and hard working team.Thanks guys!
Joe · 12 October 2023
Agent replied · 22 October 2024
Dear Joe, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters, tenancy management
Every time I have spoken to Phoebe at Dexters she has been so helpful and given me lots of advice in regard to my questions. She has a lovely, friendly approach while also being professional and nothing seems to be too much trouble. Thank you
Jane · 25 April 2024
Agent replied · 22 October 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRia Huxley
I have had the pleasure of having Ria as my contact at Dexters for the last 2 years. As a landlord is vital to have a good contact and I have always found Ria to be excellent in her communication and attention to detail
Philippa · 13 May 2024
Agent replied · 22 October 2024
Dear Philippa, Thank you for taking the time to leave a lovely review regarding Ria. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotGood customer service
I have recently reported a couple of issues and the property managers have responded quickly and sorted them out within a reasonable time. Staff working in the property management team and the contractors have been so far helpful, professional and friendly. One suggestion for improvemenr: having a dedicated phone line or chat, or access to an online form to report non-emergency issues.
Laura · 19 February 2023
Agent replied · 22 October 2024
Dear Laura, It’s great to hear that you have had a brilliant experience with our office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
They had various options best suited for our needs. Experience was very good and they handled the process very well.
Vatsal · 30 June 2022
Agent replied · 22 October 2024
Dear Vatsal, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. I dealt with Esta she was fantastic and always on top of things
Louise · 11 August 2022
Agent replied · 22 October 2024
Dear Louise, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
Donalina is always very responsive and takes action whenever we need her. Thank you
Candas · 14 February 2023
Agent replied · 22 October 2024
Dear Candas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica Carson was very efficient and…
Jessica Carson was very efficient and helpful- would recommend.
Sarah · 14 July 2023
Agent replied · 22 October 2024
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe are most thankful to Alistair…
We are most thankful to Alistair Maclean who worked with us in getting a matter over the line in a timely manner. His fast responses and head on approach meant all parties involved were well informed. We look forward to working with him again in the near future.
Veena · 16 February 2024
Agent replied · 22 October 2024
Dear Veena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Patient maintain service
Petros who is the senior property manager in Dexters North Property Management team provides excellent job to diagnose and fix the wardrobe issue, he also patiently walk through all questions I had and take ownership to follow up on issues I asked. I am grateful about supports he delivered for me! Thank you!
Hongming · 25 October 2023
Agent replied · 22 October 2024
Dear Hongming Jiang, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIt has been a very smooth experience working with the lettings team at Dexters. They communicate well, keep me informed with progress, have my interests at heart when negotiating, and very much on the ball in the way they marketed my property. Ending up a happy customer, with a great offer on my place and tenants that I am comfortable with. Thankyou!
Highly recommend.PositiveResponsiveness, Professionalism
Panayiota · 24 October 2022
Agent replied · 23 October 2024
Dear Panayiota, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotVery aggressive
Very aggressive, bordering on harassment. Update: I am not on ur database - I am fed up with ur constant letters asking me to let my property thru you every other day.
Steve · 22 November 2024
Agent replied · 23 November 2024
Dear Steve, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotGreat experience with Alistair
We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.
Elena · 26 March 2024
Agent replied · 22 October 2024
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika has handled any issues with my…
Monika has handled any issues with my property efficiently, quickly and always with patience and politeness.I am more than happy with the service and attention to detail given by her and the team at Dexters in their management duties.
Consumer · 2 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
