Trusted Agent profile · Ealing
★★★★★
2,402 reviews across 2 platforms
140 Northfields Avenue W13 9SB, London, W13 9SB, Ealing, W13 9SB
Dexters's office in Ealing, at 140 Northfields Avenue W13 9SB, is rated 4.4 out of 5 across 2,402 reviews on two platforms, including 384 Google reviews rated 4.9.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleI can honestly said that I’m very happy with the Dexters service especially with Maria Andrino. She is a very kind, polite and helpful agent. She kept on touch with me about everything and helped me a lot till we signed the contract for my 3 bedroom house. I highly recommend her (Maria) to all of who read this review. She makes everything easy for her customers. Very happy with you Maria
Dear Mirela, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat team
Very happy with management service from Dexters, especially Kiera. Thank you!
Dear J.E.S, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJack Morgan has been extremely…
Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…
Dear Rachel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSamara at Dexter…
I am currently in the process of purchasing a property with Dexter and my agent is Samara. I previously viewed some properties with another Dexter office and they were very unprofessional and I was hesitant at first to use Dexter again. However, my experience with Samara so far has been extremally good. She is very responsive and approachable with in-depth knowledge of the market and the area. I couldn't wish for a better agent especially as a first time buyer.
Dear Agnieszka, Thank you for your review, and mentioning your experience with Samara in our Cricklewood office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team
1/5
TrustpilotHorrible property & staff
Pretty sure all the reviews on here are fake. We had an awful time with Dexter’s with our rental property. The flat we lived in was not suitable for humans to live in (they’ve still kept this on the market and let it to some poor other tenants). The property was full of black mould, mice and the windows rotting away, one didn’t even close properly! Whenever we asked for help/repairs we were always greeted with an argumentative tenant support team who even suggest it’s our fault and to send the bill to us! To top it off, when I was under a redundancy process during Covid, I asked for some flexibility with pushing the rent day back by a couple of days (something I hadn’t asked for throughout the whole tenancy) and was shouted at and even threatened a bad reference if I didn’t pay on time. If you want to deal with an agency who has any compassion, these are not the ones for you. They’re only nice when you’re finding a property and resigning your contract!
Dear Katie, I am sorry to hear about your recent experience with our team and have brought your comments to the attention of the Director of Property Management to review with the team. Kind regards Asma Chughtai Customer Relations Team
1/5
GoogleConstant stream of junkmail comes through the door from these people...despite asking several times to be removed from circulation lists, which they now say they don't even keep! Thanks for driving up rental prices in my area and then reminding me of it with printed spam 🤮 …
Dear Sam, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotBad experience with the Earl’s Court Branch
I had a bad experience with the Earl’s Court branch as one of their tenants. During my 2 year contract with them I had no idea who my property manager was. They were constantly changing and never notified us of this change. This meant that whenever I had a query or complaint I would get passed around from person to person and it would take weeks to even get a response. For example, we had some tiles break off from the shower wall due to expanding pipes. We informed an agent of this because this was a safety hazard. However, it was never fixed. On several occasions when I called to make a simple enquiry the agents have been very rude and abrupt. They had no respect for us as tenants. When our contract was nearing its end and the property was going back on the market, agents would enter our property without a 24 hour notice and without our permission. This happened over 20 times. One day I even woke up to find one of the agents in my apartment, who had entered with his own set of keys and without telling us that he was coming. I asked the agents to stop entering without permission, however, they continued to do so. I have now found out that it is illegal for them to do this. I would not recommend renting with Dexter’s.
Dear Meera. I am sorry to hear that you have been unhappy with your recent experience with Dexters and have brought this to the attention of the Director of the office to review. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotExceptional Service
Exceptional Service received from Tia Blackmore-Saunders.Tia is a true asset to Dexters, she shows 100% full commitment and her knowledge and expertise is exceptional.
5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnwanted emails
As far as I know, I have never used Dexters. Then why am I being sent an email from christianp …@dexters.com to my email address and beginning with ‘Dear Dean’. It goes on to ask about a property in Astley House which I apparently own. At least three emails have been sent to me enquiring about the property. My name is not Dean, I do not own any rental property and I first thought that my email address had been hacked and was quite disturbed about that possibility. Can you please explain what is going on. .
Dear Ms Wickham, I am disappointed to read your review. We have looked into this and have now removed all of your personal contact details from our database. We apologise for any inconvenience this may have caused. Kind Regards Asma Chughtai
5/5
TrustpilotBest experience ever
Rafi from Dexter Estate Agent (Hendon) was fantastic! He went above and beyond to help us find and purchase our dream flat. His expertise and dedication made the entire process smooth and stress-free. We couldn't be happier with his exceptional service and would highly recommend him to anyone looking to buy a property. Thank you, Rafi, for making our home-buying experience truly great!
Dear Nadim, We really appreciate you taking the time to leave such lovely comments about Rafi. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hendon team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with dexters. A big thanks to Leorenta, very friendly and very helpful. Supported me with my purchase and any queries. Thank you!
Dear Selena, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
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