Trusted Agent profile · Ealing
★★★★★
2,408 reviews across 2 platforms
140 Northfields Avenue W13 9SB, London, W13 9SB, Ealing, W13 9SB
Dexters's office in Ealing, at 140 Northfields Avenue W13 9SB, is rated 4.4 out of 5 across 2,408 reviews on two platforms, including 384 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Northfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent!!
Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!
Dear Frank, It’s great to hear that you have had a brilliant experience with Daniel. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSwift and efficient
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
5/5
TrustpilotGreat Comms
Thank you Jessica for your amazing communication and urgency when we needed a new boiler!
Dear Clementine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPrompt, accurate communication.
We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.
Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlthough I seem to have been dealing…
Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleReally happy with Dexters since they became my lettings agent in 2019. A real added value service, always available for some guidance and advice. Property Management central team are great at the routine stuff, but Blair and Charmaine are great with their attention to detail and proactive in their approach. They managed to get a legal addendum to the AST sorted no problems.
Dear Steph, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMany thanks to Dexters and all their staff in the Ealing branches. From the initial rental search with Charmaine, then through our 1 year contract dealing with Christian and Blair. We found everyone extremely helpful, professional and a pleasure to deal with, would not hesitate to recommend Dexters and all their staff, for all your rental requirements. Many thanks again. Martin and Suzanne.
Dear Martin, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotTia _ Exceptional customer service
Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.
Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Dexters…
I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.
Dear Jimmy, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotI am highly satisfied with the personal service
I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.
Dear Angelika, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI can’t fault Jessica Beau Wright since…
I can’t fault Jessica Beau Wright since she is my property manager I know I am in safe hands. She has been very helpful and responsive at everything I’ve needed. I am extremely at ease and am very pleased with the way Jessica handles all the issues with the property and I appreciate that she always keeps me in the loop. Thank you
Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotZendeca is our agent and has been…
Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly
Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have been fantastic.
5/5
TrustpilotEmma and Verity gave excellent customer…
Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.
Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAgent never showed up to house viewing
Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!
Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGemma was really helpful!
Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!
Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAnother agent that is all over you…
Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.
Dear Louise, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters agents especially Alex were really helpful in getting the property right within my required time. They are super helpful and very humble and getting all the work done related to selected property.PositiveResponsiveness, Professionalism
Dear Vikhyat, we are pleased to read that you have received 5* service from Alex in our Northfields office. Thank you for taking the time to leave your kind comments. We wish you all of the best going forward. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotRasel was more than helpful with our…
Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !
Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI’ve never written a review in my life…
If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do
We are really concerned to read your comments and would like to look into this as a matter of urgency. We are unable to loacte you on our database. If you would like to email us please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJames Wittich a patient agent
James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.
Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotGDPR breach
This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!
Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING
Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.
Dear Jon, We are disappointed to read your 1 star review. Unfortunately we are unable to find you on our database. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery happy with Dexters.
We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.
Thank you for your brilliant review in relation to Marco from our Property Management Team and wish you all the best. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Northfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
