Dexters Northfields reviews in Ealing

★★★★★ 1/5

Trustpilot

Not worth renting with in my opinion

I've recently rented a flat that was managed by Dexters and my experience has been deeply disappointing.My recommendations for tenants:- don't agree to a fixed term contract. I had to leave the contract early for several reasons (including Dexters poor customer service) and ended up paying over 1000£ for early termination of the contract. This was to "cover the landlord's losses", which was not true because after moving out, the rent was increased significantly, leaving the landlord with a minimum of 2000£ profit. - avoid renting with Dexters as the customer service is extremely poor in my opinion (see reasons below)- check the water pressure for hot water when viewing the flat, avoid single-glazed flats as electricity cost can get incredibly high, check the soundproofing of the flat as best as possible. In old converted houses, only opt for top floor flats.My suggestions to Dexters on how the customer service can be improved:- respond to emails within a reasonable time frame (such as 5 working days). On many different occasions I have waited for responses for several weeks (up to 24 days). Sometimes things can take longer to resolve, in which case, I suggest to be transparent with the customer and communicate to them when they can expect it to be resolved instead of leaving them in the dark. - when an employee leaves the company, make sure that their customers are informed and any outstanding queries are picked up automatically. I have once chased up information I needed for four weeks before I was told that this person had left the business.- provide information within a reasonable timeframe, such as the signed tenancy agreement. I chased for four weeks before I was sent the signed tenancy agreement with the landlord's signature. By the time I received it, I had already lived in the place for three weeks. I had also asked for the manuals of the radiators as well as the location of the right fuse box to install a smart metre. After 3 months I was told that this information couldn't be located.- resolve issues within a reasonable time frame. I waited months until my water pressure was fixed and I could take a proper shower (when turning on the hot water it would only dribble, not enough to shower).- when a customer mentions that they are unhappy with the service, don't respond by saying "we pride ourselves in delivering excellent customer service" - I have been told this on several occasions after I have raised an issue and have made it clear that I was not in receipt of excellent customer service- provide customers with information that they are legally entitled to (radiator manuals and the lease agreement of the property). After three months of chasing this up, I was told this information couldn't be located. Be better informed of ways to locate this information: lease agreements can be ordered online against a small fee and the radiator manuals can be easily obtained from the manufacturer. I managed to get hold of both documents by myself and so I am very sure that Dexters could have done the same but refused to fulfill your responsibility as a letting agent.- don't try to cover up your mistakes by being vague about information. During an outside window cleaning, my plant pot was knocked down and broke (after I offered to remove it and was reassured that wouldn't be necessary). I requested reimbursement and Dexters responded saying that the plant pot wasn't supposed to be stored on the window sill in the first place and wouldn't be replaced. I enquired where in the contract it mentioned this rule, because I wasn't aware of this. This question was ignored several times until someone admitted that this - in fact - wasn't written in the contract "but I wasn't allowed it anyways because it was a hazard". Dexters do regular flat inspections during which I had never been told that I wasn't allowed to keep plant pots outside my windows. Dexters then said that I would have to contact the window cleaners myself and after requesting their contact details, I was told that Dexters didn't have their details and the landlord wouldn't share the details with them. - pay the deposit back within the legal timeframe of 10 days after moving out of the property. My deposit was held for 27 days and it took 5 emails and several phone calls until this was paid back to me. I did not receive any communication about any deductions made either.I could go on with many more examples but there are not enough characters left to share them all, so this will have to do for now. I sincerely hope that Dexters will take this feedback to heart and that future tenants will receive better care.

Pia · 2 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service …

I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again

Sheila · 6 June 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe: excellent property mangement

Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!

Adam · 2 December 2023

★★★★★ 5/5

Google

Highly recommend Dexter’s,Big shout to Raenaldo he helped us finding a good property very professionalism.Everything smooth & perfect.

Syed · 15 November 2025

★★★★★ 5/5

Trustpilot

Always a 5 star service

Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.

Vicky · 30 November 2023

★★★★★ 5/5

Trustpilot

Faultless experience

I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.

Ovie · 31 October 2024

★★★★★ 5/5

Trustpilot

very efficient and trustworthy

After years of working with different agents I can honestly say that the team at Dexters are genuinely nice people to deal with, very efficient and trustworthy.

SG · 12 September 2026

★★★★★ 5/5

Google

Liam has been patient, professional and proactive from beginning to end of the transaction. He exceeded my expectations wrt his maturity. And most importantly he helped tie all the loose ends together to get us over the line and complete! I recommend him wholeheartedly as your representative and as a point of contact if you’re a buyer.

Marek · 23 October 2021

★★★★★ 5/5

Google

Dexters are a professional and efficient Estate Agent. I signed them on purely because of Alex Lunds, due diligence; Then their customer success management with Maria was brilliant. Maria took the lead and made the whole process very easy, even during an extremely busy period for us she saw the process through. I would highly recommend them.

Alex · 23 October 2021

★★★★★ 5/5

Trustpilot

I would like to commend Connor the…

I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!

EJMA · 9 October 2023

★★★★★ 5/5

Trustpilot

Petros is really working hard to make…

Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!

Shane · 5 July 2024

★★★★★ 5/5

Trustpilot

Charlotte Aslford

As a landlord, my experience of Dexters has been very positive.

Jonny · 22 May 2026

★★★★★ 5/5

Trustpilot

A first-class service

Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!

David · 25 October 2023

★★★★★ 5/5

Trustpilot

Caroline France was fantastic from…

Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.

H · 13 July 2023

★★★★★ 5/5

Trustpilot

Supportive

Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!

Evie · 30 November 2022

★★★★★ 5/5

Trustpilot

I have been renting through Dexters…

I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.

Mahammad · 15 September 2026

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL PEOPLE

We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.

Miri · 14 February 2024

★★★★★ 1/5

Trustpilot

I didn’t want to mention the exact…

I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers

Hyo · 13 February 2024

★★★★★ 5/5

Trustpilot

Danny was so fast coming back to me

Danny was so fast coming back to me. Very clear and helpful. Best service to date

Denny · 20 November 2024

★★★★★ 5/5

Trustpilot

Recently left a dexters managed…

Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.

Josh · 19 October 2023

★★★★★ 5/5

Trustpilot

Myra is excellent and very personable

Myra is excellent and very personable. I need confidence that my property is looked after and any issues dealt with swiftly so no issues to report to date so I recommend Myra and her team.

Customer · 4 December 2023

★★★★★ 4/5

Trustpilot

The sales side of Dexters is 5 star plus, in my point of view.

As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.

R · 6 February 2024

★★★★★ 5/5

Trustpilot

Lily was my contact from Dexters while…

Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.

Dan · 30 November 2023

★★★★★ 5/5

Trustpilot

Connor Rowan at Dexters Property…

Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.

Kalman · 12 October 2023