Trusted Agent profile · Ealing
★★★★★
2,412 reviews across 2 platforms
140 Northfields Avenue W13 9SB, London, W13 9SB, Ealing, W13 9SB
Dexters's office in Ealing, at 140 Northfields Avenue W13 9SB, is rated 4.4 out of 5 across 2,412 reviews on two platforms, including 384 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Northfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotI've previously been a Dexters tenant…
I've previously been a Dexters tenant since 2022 and whilst I have concluded my tenancy with them, I'd like to give Olivia Singham a big shout out for being so helpful in processing the end of my tenancy. She is very proactive and responsive, very flexible in terms of the demands from both the tenant and landlord side. Great job all around and many thanks!
5/5
TrustpilotOlivia Singam was really helpful upon…
Olivia Singam was really helpful upon our move in! All queries were dealt with promptly and efficiently!
5/5
Trustpilotexcellent service
I would highly highly recommend coming to dexters, the staff here are incredible especially Khadija in the city and east team 3, she gave excellent service and helped answer all my enquiries and now all my issues are solved!
Dear Sameeya, Thank you for taking the time to leave a lovely review regarding Khadija. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotElla from Dexters
Ella, as always is a great Representative for Dexters. Always polite, knowledgeable and helpful.
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
1/5
TrustpilotDisappointed !
Ed******. One of the sneakiest agent.He harassed us to let people do some works and we found out that they have been using utilities and had us pay for it. Hundreds of pounds...He just kept ignoring phone calls and emails and randomly replying to say that he is discussing with the company to get us paid back.I wouldn't trust dexters agents. They will lie to you and make you believe that you're having a good deal (e.g. asking to not discuss rent with neighbours, which I did obviously and literally had a group chat) then harass you to leave them a review on-line. SMH.And if the review is not positive, they will try to get it removed!
Dear FF, I am sorry to read your 1* review comments. I understand you are already in contact with our Area Director. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe Team made it extremely easy to move…
The Team made it extremely easy to move in. They addressed all of our concerns quickly and efficiently. Petros was always on hand to talk and he listened with ease.
Dear Rohan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJadasa is an excellent property…
Jadasa is an excellent property manager! Jadasa responds promptly to calls and/or emails and coordinates maintenance/repairs to be completed in a timely manner. Oftentimes things are repaired same day. I am grateful to have her managing our home.
Dear Alexandra, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRonan Mcnamara at Dexters , was very helpful, and I would recommend him also, very interested in supporting the community.
Dear Jackie, Thank you for taking the time to leave a wonderful 5 star Google review. Ronan will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleSuch a friendly office! Dom is totally professional and has all the answers. Liam and Fabio were super sellers and picked up on all selling points relating to my property. I could not have chosen a better team. Dexters gets an A plus. I would definitely recommend them and use them again Signed - a very satisfied customerPositiveResponsiveness, Professionalism
Dear Larraine. Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team
4/5
GoogleExcellent service by Dexters, in particular Daniel Bradshaw who goes out of his way to resolve issues relating to management of a property let through Dexters. I would not hesitate to recommend him to get things done. He is a doer rather than putting things on the back burner. Professional and what we pay for.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI submitted an issue in my flat and…
I submitted an issue in my flat and they get back to me promptly! Petros was really helpful and ensured that my concern will be resolved asap.
Dear Mohammad, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotBAD EXPERIENCE WITH BUYING FLAT
Purchased our first flat from Dexters, they delayed giving us the key by ten days to give them enough time to paint and clean flat. After 10 days we received a filthy flat, with furniture left behind, not even one surface was clean. No paint either. They blamed it on 'third party'.Horrible experience. Would not recommend to work with them to buy property. We had the worst experience buying our first flat with them. AVOID AVOID AVOID
Dear AQ, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have immense gratitude for Jadasa…
I have immense gratitude for Jadasa Andjadiumi as she's helped me so much during my time with Dexters. Jadasa was always kind and professional with me. She was invested in finding solutions to my problems. Thank you so much!
Dear Alis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was a pleasure too…
Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.
Dear DB, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
2/5
TrustpilotTook 10 months not to sell my flat
Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.
Dear Philip, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe landed a nice, lovely, and competitive (!) flat through Dexter Northfields. Ruchika and Blair were professional, engaging, and super helpful! Plus Jess who's showing the properties to us was a star. I would recommend the branch to everyone.
Dear Lena, Thank you for your great 5 star review, and mentioning your experience with Ruchika in our Northfields office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service. Many Thanks to Mia
I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem
Dear Kerem, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVictoria Nugent has been a great help
Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.
Dear Nikhil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Assistance from Mohammed Amin
I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!
Dear Mathew, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
4/5
GoogleExcellent service by Dexters, in particular Daniel Bradshaw who goes out of his way to resolve issues relating to management of a property let through Dexters. I would not hesitate to recommend him to get things done. He is a doer rather than putting things on the back burner. Professional and what we pay for.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
GoogleDaisy, part of the Dexters property Management team at Dexters, has been excellent for us as tenants. If there was ever anything that needed resolved or questions answered she was quickly on the case. I would recommend Daisy and the team the Ealing Broadway office to anyone looking to rent their home or rent through an agency.
5/5
GoogleJordain has been responsive, and super helpful from day one. We arranged multiple viewings, asked many questions, and have received fantastic service. Dexters proved very flexible - accommodating our specific needs with regards to work and move-in days, making it possible to go with our first choice apartment. All in all, a great service and delightful experience.
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Tell us what you need and we'll put you in touch. Dexters Northfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
