5/5
TrustpilotVery professional service
The staff proved to be very friendly and very professional. They communicated really well and acted promptly on all proposed actions to assist in the sale of my property. Impressive.
Trusted Agent profile · Durham
Reeds Rains Durham City reviews
★★★★★
2,245 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,245 reviews on two platforms, including 275 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotMostly a great experience
Great local agent Kelly, friendly very helpful, good brochure great photos.However once we had the viewing and an offer it was a rushed.Advised to take first offer., before getting answers!!
5/5
TrustpilotGreat service
Everything from start to finish has been professionally handled. From the valuation to marketing and now in the hands of the sales negotiation team. Fingers crossed the sale goes through now 🙏
5/5
TrustpilotI rent from Reedsrains in Ashton under…
I rent from Reedsrains in Ashton under lyne, I have been in my property for 4 years ish. I work long hours so need hassle free renting with good communication with the agent. I had my routine check today with the lovely Zoe. Professional, friendly and approachable.
5/5
TrustpilotFriendly
Friendly. Efficient. Fast moving.
1/5
TrustpilotVery unprofessional and incompetent.
Made an absolute shambles of our mortgage application, as a result i ended up blacklisted, received a full refund but that's of little help as i now can't move or remortgage.The incompetence of all their staff is on a whole new level, school children would have more clue!
1/5
TrustpilotNothing will get fixed 😂
Nothing will get fixed, chasing jobs for over a year such as broken toilet seals, toxic water, broken doors, garage roof collapsing. Appears from other reviews similar issues, with regards for call backs and failure to contact the landlord on getting repairs done.
5/5
TrustpilotReeds Rains Macclesfield
Reeds Rains Macclesfield Sue managed the sale of a parents property for us, she kept us well informed throughout the process and has continued to push through to exchange of contracts. Excellent service!Thank you
2/5
TrustpilotEasy sale, very poor aftersales.
The actual sale of the property was straight forward and they were paid promptly however trying to get my promised cashback was like getting blood from a stone.Had to go to their office and refuse to leave untill it was sorted in order to get resolution.
1/5
TrustpilotHorrendous
Horrendous. Do not use this letting agent.
Agent replied · 23 October 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotFantastic service
Fantastic service. Harun and Co have gone above and beyond to ensure that all queries are answered thoroughly and that my move was as straightforward as can be. Patient, understanding and on form at all times. Highly recommend!
1/5
TrustpilotYou may believe it’s being dealt with…
You may believe it’s being dealt with internally but that’s not the case I’m still awaiting a reply - buys / sellers be aware Avoid this company who lie to you. Tell you one thing and do another.
5/5
GoogleSuper helpful and kind
Agent replied · 8 November 2024
Thank you for your feedback Caroline. I'm glad we made your move stress free. You know where we are if anything is needed.
5/5
TrustpilotReeds Rains Congleton
I have recently just purchased a house with Reeds Rains Congleton, the service was second to non. No complaints with anything at all! All of the staff was ace and very helpful.
5/5
TrustpilotEveryone very helpful…
Everyone we spoke to were very helpful and they were very efficient and help us all along the way
4/5
GoogleCompare to other agent, a relative good service and apartment conditions I exp.
Agent replied · 22 February 2025
Thank you very much for your kind review, your feedback is highly appreciated and we look forward to working with you in the future.
5/5
TrustpilotReally helpful and guided us through…
Really helpful and guided us through the process and always there to help answer questions and give advice.
5/5
TrustpilotFantastic team.
Fantastic team you all played a part and were all fabulous. Thank you so much X.Pauline & Mick
5/5
TrustpilotWe received excellent service from…
We received excellent service from Reeds Rains Macclesfield when selling our property recently.All the staff at the branch were extremely friendly and helpful.Sue Wood, who we mainly dealt with, was very patient and supportive.We would highly recommend the team
5/5
TrustpilotVery good experience with the…
Very good experience with the Crossgates office. Claire sold my house very quickly and all the office staff were very helpful, in particular, Jane, who regularly kept me up to date with proceedings.
5/5
TrustpilotSold property within a week subject to…
Sold property within a week subject to contract. Can’t praise the staff at Bedworth branch enough. Thankyou so much 😊Lorraine
1/5
TrustpilotAvoid the Rawtenstall Branch at all costs
Avoid the Rawtenstall Branch like the plague. Both Sales and Lettings staff are incompetent liars. The stress and losses we have incurred are off the charts. Would be minus stars if that was an option.
5/5
Trustpilotthank you
thank you :)
5/5
Trustpilot5 stars all the way
5 stars all the way. Thanks team.Responsive, accurate, timely.Thanks for a great job, Halifax office !!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
