Trusted Agent profile · Durham
★★★★★
2,232 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,232 reviews on two platforms, including 274 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotRebecca,who conducted the viewing ,was…
Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,
We're so glad to hear that our team member provided such a professional and personable experience, making you feel comfortable. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotAll the staff at Reeds Rains Rhyl are…
All the staff at Reeds Rains Rhyl are very friendly and professional especially Tom and Leah. They were always there ready to resolve any problems we had with our sale. We were continuously kept informed every step of the way.We couldn't ask for better service and would highly recommend them to anyone who wants to sell their property. Doreen Miller
Thank you for your kind words. We are delighted to hear that you had such a positive experience with our team. We strive to provide exceptional customer service and are thrilled that Tom and Leah were able to assist you throughout your sale. We appreciate your recommendation and will continue to work hard to ensure that all our clients receive the best possible service.
4/5
TrustpilotThe Reeds Rains staff in Rhyl branch…
The Reeds Rains staff in Rhyl branch are generally very good, especially Katie, who is extremely committed, professional and helpful. As a Landlord however, I cannot say the same of the centralised maintenance division of Reeds Rains and I would not recommend nor use them again myself. Hence my reason for not awarding 5 stars to Reeds Rains in general.
Hi Diane,We appreciate your feedback and are glad to hear that you had a positive experience with our Rhyl branch, particularly with Katie. We strive to provide excellent service to all our clients, and we're pleased to know that Katie's dedication and professionalism met your expectations. We understand your concerns regarding the centralized maintenance division. We value your feedback and will use it to improve our services.Regards,Reeds Rains
5/5
GoogleLibby was fantastic showing us around our potential new acquisition to our property portfolio. Polite and knowledgeable about the property and answered all questions we had. Great service.
Thank you for letting us know about your experience with Libby and delighted you were happy with our service
5/5
TrustpilotLittle Sutton Branch were all fantastic
Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house
5/5
GoogleThe team are fantastic always quick to respond and deal with issues. Deb has been so helpful a big thank you.
Thank you for your lovely review, we are always happy to help and advise as best as we can.
5/5
TrustpilotWhat a great Team at Reeds Rains…
What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!
We are so happy to hear about your positive experiences with our team over the past four years. Your continued trust means a lot to us! Regards, Reeds Rains
5/5
TrustpilotReceived exceptional service from…
Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.
Great to hear! Happy we could help :)
5/5
TrustpilotReeds Rains Reddish are absolutely…
Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough
1/5
TrustpilotAvoid Reeds Rains Liverpool at All Costs!
As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare.First and foremost, they failed to return my tenants' deposits in a timely manner, which created unnecessary stress and frustration. The staff (especially Leighton McMylor - lettings manager, and Ben Latham who's an ex lettings negotiator) are rude and dismissive, showing a complete lack of respect or care for landlords or tenants. To make matters worse, they have an unbelievably high turnover rate, with new staff seemingly replacing the old ones every month. This meant I was constantly dealing with unfamiliar people who had no idea about my properties or ongoing issues. They didn’t even bother to inform me when staff left, so I often wasted weeks waiting for responses from people who no longer worked there.Their negligence doesn’t stop there. They completely failed to conduct the regular inspections they were contractually obligated to perform. This left my properties vulnerable and unchecked for damage or maintenance issues. Even worse, they allowed tenants to leave before their contracts ended without my knowledge or approval, directly causing financial loss.The lack of communication is staggering, emails go unanswered for weeks, if they’re answered at all. On top of all this, they stopped my insurance from paying out for the tenants they irresponsibly let go early, leaving me with no recourse for the financial damage they caused.It’s clear Reeds Rains Liverpool only cares about taking fees while providing absolutely no service in return. Their incompetence, dishonesty, and lack of accountability are appalling.Save yourself the stress, financial loss, and frustration, do NOT work with Reeds Rains Liverpool. They are the absolute worst letting agents I’ve ever dealt with.
5/5
TrustpilotLisa and Karen.
Lisa and Karen from your Carrickfergus branch have been awesome. Apparently buying selling or renting out a property is supposed to be the most stressful experience known to mankind. Not me.
We are so happy to hear that our team made your experience a positive one, defying the usual stress of property transactions. We appreciate you sharing your kind words. Regards, Reeds Rains
5/5
TrustpilotReeds Rain sold my property very…
Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.
We are so pleased to hear about your excellent experience with us and that your property sold quickly. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotNorthwich Branch - Absolutely Worthless
Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.
5/5
GoogleAgent provided with Comprehensive Communications, Speedy Responses & Feedbacks on emails, Sharp & Keen Problems Resolving. In brief, this is Professionalism from Reeds Rains Estate, with no doubt. An extreme happy experience thru my first time rental in UK. Who is she ? Miss Sarah Maddison is my great helper indeed, Thanks alot to all as well. KARL
Dear Karl, Thank you for leaving such a kind review, I am very pleased you are happy in your new home! All the best for the future! Many thanks Sarah
5/5
GoogleReeds Rains (and Deb and Neil in particular) were tremendously helpful and supportive when we sold our house in Durham. They moved fast to find a replacement when our first buyer fell through and were really on top of all the steps that needed to happen.
Thank you David for your lovely review, much appreciated. Thank you again for choosing Reeds Rains to sell the property for you and it was our pleasure to deal with you throughout the whole process. We all send our best wishes for the future.
5/5
GoogleThe process of selling our apartment has taken quite some time. Throughout, Neil and Debs have done their utmost to progress the sale and eventually we got there. Their professionalism in dealing with 'time wasters', buyers and solicitors has been outstanding and they have kept us fully updated throughout the process. We can certainly recommend their work.
Thank you for your lovely review much appreciated. It has been our pleasure to deal with the sale for you and we wish you the very best for the future.
5/5
GoogleTony Hunter has been absolutely fantastic throughout the sale of our property. He has kept us informed from beginning to end, and we have had more updates from him than our solicitor! He has always been polite, professional, funny and puts you at ease. He thoroughly deserves recognition and we would not hesitate to recommend him.
Dear Michael, Thank you for leaving such an amazing review for our Sales Manager Tony! It has been a pleasure assisting with your property and we hope you would choose us again in the future. All the best, Sarah
5/5
TrustpilotThe Team at Reeds Rains Didsbury offer an Excellent Service
The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.
Congrats on selling your property! Glad we could help :)
1/5
TrustpilotIt’s all about the buyers, stuff the paying customer!!
I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.
Hi Graham, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
GoogleThese guys weren’t even my estate agent, they were my vendors’, but they were absolutely fantastic, from arranging my initial viewing at very short notice and giving me good advice at the offer stage, right the way through to reassuring me when everything turned out to be considerably more complicated than I’d first thought. They kept me, and my purchase, on the road throughout, and had contingency plans for what we’d do if things didn’t go the way we wanted them to. Hannah and Michelle were excellent, and I can’t thank them enough.
Thank you so much for your kind feedback Phil. It is greatly appreciated. It was a pleasure to work with you and we wish you all the best in your new home. Hannah and Michelle
5/5
TrustpilotOur house was sold very quickly but…
Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
5/5
GoogleEasy process for moving into the property. Eliza dealt with my tenancy and was very quick and responsive when i needed any updates.
Thank you Zainab for taking the time to leave a review for Eliza in our lettings team. We appreciate your feedback. Many Thanks, Jenny Lettings Manager
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
1/5
TrustpilotWorst estate agent we have experienced and been renting for years
We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.
Hi Fatima - I'm really sorry this has been your experience. I've sent this on to the Didsbury branch. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
