Reeds Rains Durham City reviews

★★★★★ 1/5

Trustpilot

Reeds rains ashton under lyne.

Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!

Charlotte · 10 September 2018

★★★★★ 5/5

Trustpilot

5 star recommendation for Mortgage Adviser Emma Blackwell

I would highly recommend using the services of Reeds Rain in Garforth, in particular those of mortgage adviser Emma Blackwell. Emma showed me the full range of mortgages and explained everything clearly and professionally to enable me to decide which product to apply for. She dealt with my application, sensitively and efficiently and even provided me with an update on her non-working day. I would have no hesitation in recommending Emma to friends and family (or anyone else seeking a mortgage).

Sarah · 31 August 2018

★★★★★ 5/5

Trustpilot

We had such a good experience sorting our remortgage.

We had such a good experience sorting our remortgage though Reed Rains. Ian was lovely and helped us every step of the way, nothing was too much trouble for him. Thank you.

Hannah · 30 August 2018

★★★★★ 5/5

Google

Good. Tony Hunter and Deborah Hodgson.

Martin · 11 July 2024

★★★★★ 4/5

Trustpilot

Reeds rains Manchester branch

Reeds rains Manchester branchWere extremely helpful and our application process was smooth and easy. Staff working there were brilliant, in particular Ryan and Kate who were very supportive. Thank you very much.

Nasreen · 15 August 2018

★★★★★ 5/5

Trustpilot

Keith Rosson was amazing

Keith Rosson was amazing! Couldn’t recommend more!

Joanna · 29 June 2023

★★★★★ 5/5

Trustpilot

Such a positive experience throughout…

Such a positive experience from start to finish, the team supported me to sell my home and I managed to get my dream home which became available the day j agreed an offer on mine! Excellent communication, including at a difficult time when my first buyer pulled out. All worked out and was smoothly handled by Claire, Sarah, Jane and all the team. Can't thank you all enough!

Theresa · 18 February 2022

★★★★★ 1/5

Trustpilot

Absolutely atrocious company

Absolutely atrocious company. Incompetent, untrustworthy and extremely shady.We rented a flat in Wakefield using them for around a year, and moved out when my son was born. Since then they have attempted to charge us rent every single month despite us having not lived there for over a year. They now have people chasing us over the supposed arrears and threatening legal action because of our unpaid rent.To be clear, in the time we lived there, we never missed a single rent payment. They just continued to try to bill us after we moved out.Avoid at all costs.

Lee · 1 August 2018

★★★★★ 1/5

Trustpilot

Two years after letting my house…

Two years after letting my house through this company I'm still feeling the after shock. They contacted me when I was abroad saying my neighbour wanted to extend at the back of his house, and that it might compromise the windows on my lean to. I said it was OK as long as my side of the extension was made good. They just conveyed it was ok, which has left me with a £400 bill for making good. This is on top of a long list of miscommunications, not handling my tenants check out correctly, not following though on various items, contracting builders from London to fix a leak 50 miles away in Rye. Grossly incompetent, high staff turn over due to negligent management, poor communication...the list is endless. Buy through them by all means, but let your property out through them at your peril.

Adam · 21 July 2018

★★★★★ 5/5

Trustpilot

Fantastic team

Fantastic team. Excellent customer service, professional,friendly, efficient and helpful.Presented the property to its potential leading to a quick uptake and sell.Sound advice and supportive throughout the process.

Customer · 25 February 2023

★★★★★ 5/5

Trustpilot

Just bought a property through Reeds…

Just bought a property through Reeds Rains Didsbury branch. Emily was really helpful and friendly, and kept us updated. Would definitely recommend them.

Holly · 20 August 2021

★★★★★ 1/5

Trustpilot

Reeds Rains review - North East

I would rate minus 5 stars if possible. Ive rented houses around the country with several small, local companies. So when i moved back to the north east with a baby on the way, I thought id rent a new build (4 years old) through a big, nationwide firm for peace of mind.. Big mistake. Firstly, within a month on moving in, our boiler stopped working, my dad, who is a gas engineer, diagnosed the fault. 6 month and 6 emergency callouts later, the boiler issue still wasnt resolved. Finally it was resolved by what my dad said was required all along. Tenants, DO NOT use the emergency call out procedure online, you will not be repaid your money back. I fort and fort and was finally paid £240 out of £840 owed. I was told by Jill Crump that basically I was in the wrong for following the emergency procedure and i should have phoned a reeds rains approved contractor from their list, which i didnt have access to at 23:30 on a saturday night.Maintenance center staff, Karen Farrington in particular, is extremely rude and very unprofessional, she told my partner and myself on one occasion, that the landlord was "getting fed up" of the housing faults. From the 3 complaints i put in, each one included this and the response was that it would be looked into. Calls are recorded so why not listen?We were left with no toilet and raw sewage coming out of the drains for 27 hours, even though a contractor who came out to price up the job told Karen that the system was completely blocked. This is against the law, let alone the health and safety laws.Our initial house inspection was brilliant, got told it would be every 6 months since the house was spotless and clean. Since i put in my first complaint, our house inspection has gone to every 3 months now.. Funny that.Since i have said i will be leaving at the end of my tenancy, i have another house inspection.. I wonder how many 'faults' are found when i move out..The only positive, Susan Spokes of Chester-le-Street branch has been a god send, she has been absolutely brilliant. Basically doing the job of everyone in the maintenance center. Calling out emergency plumbers in bad weather (12 degrees inside with a 1 week old baby) when the maintenance center staff told us that our landlord was busy and couldnt grant permission for an engineer to come out. I was also told on the phone when i said that i wouldnt pay my rent until i was paid back the money owed, "if you want a good reference, i suggest you pay your rent" Unprofessional and passive aggressive. Luckily its pushed me to buy a house so a reference isnt needed.Overall, i would suggest thinking twice about using reeds rains for renting, it has been nothing but stress and frustration all the while paying premium money..Rude, unprofessional staff, extreme lack of knowledge regarding the laws around renting, especially the landlords and tenants act. I wonder if this will prompt Reeds Rains to contact me to settle the outstanding balance owed.

Carl · 4 July 2018

★★★★★ 1/5

Trustpilot

So called estate agents

I am not a big review writer but I need to share my expreience with this so called estate agent.I was really interested about a property they are advertising so I was trying to make an appointment. It took them 3 days to answer the phone. I left them several voicemails only to get no answers.I managed to book a viewing at 9:45. The property I am talking about is right in front of their office. I got their in the morning rush only to be kept waiting for about 20 minutes.We climbed about 4 stair high staircase. My agent tried to open up the property for long minutes. It did not happen. He than went to pick up another set of keys and the procedure started again. So I was travelling for 2,5 hours, waited for an agent for 30 minutes and stood at the door for another 15 minutes and I could not even enter to the property. I have been promised to get a call from them on the same day as they are calleng for a locksmiths. I am still waiting for that call even tho it happened a week ago.I only wish I could give them 0 stars.

Tamás · 15 June 2018

★★★★★ 2/5

Trustpilot

Staff are nice that work there but the…

Staff are nice that work there but the service is terrible. Had sitting tenant refuses to pay rent then after 3 mths rent protection pays out then tenant pays a mth so back to square 1 again . Fully managed by not doing anything about everything that tenant has dog in house and tenancy said no pets . Get house back after 3 yrs and stuff broken damaged or dog eaten in the house . Talked into sell at online oration site new way start low and bids go up. This is a lie as people go lower not higher so say. They talk the talk can take the money but want you to sell house bellow the asking price as a set deal.

Mandy · 13 June 2018

★★★★★ 5/5

Trustpilot

Selling of parents home Gregg the manager was very helpful as…

Gregg the manager was very helpful as was all the staff guiding me through the process and paper work I needed to sell my parents house as they have moved in to a care home so thanks for all your help and understanding of the position I found myself in.

Robert · 31 October 2023

★★★★★ 5/5

Trustpilot

Ellie has been very helpful and gone…

Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie

Chloé · 7 December 2021

★★★★★ 1/5

Trustpilot

Horrendous service from Grimsby branch…

Horrendous service from Grimsby branch to both us, the buyer, and their customer, the seller. We ended up arranging a 3rd viewing to deal with the seller direct because of all the hassle we had, and it turned out the seller had suffered the same!The biggest issue is that they will LIE to get you to increase your offer. I always had to chase them as they never replied to emails all called back when promised. They constantly failed to pass on info/questions to the seller.The biggest liar is the manager Marie, and the we also dealt with a Julie, Sarah & Sophie who played a part in the lies. Example - “the seller would like you to use our solicitor, it would make your offer more attractive”. After asking to pass on my details to communicate “the seller doesn’t want to as they want our professional (lol) service”. They also make out you HAVE to come in for a “qualifying” meeting if your offer is accepted - this is another disguised way to get you in with their mortgage broker who I imagine (I refused to go) will hard sell mortgage and house / life insurance.The lies and omissions came to light by dealing direct. The seller had experienced the same lack of communication. Never got feedback on viewings for them. Failed to turn up to accompany a viewing. Had people turn up for a viewing that they hadn’t been notified of. In the end they said they preferred doing the viewing themselves because the person that turned up was useless (in our case they turned up late, stunk of cigarettes and just followed us around saying “it’s lovely isn’t it” but couldn’t answer any questions)We made 3x offers but only one was communicated to the seller - we got a different story from each person at reeds as to why they rejected the offer (lies) and what they were after. Only dealing direct enabled us to come to an agreement 3 weeks after putting our first in! They tried to blame the seller for this for various reasons that all turned out to be lies after dealing direct.The seller complained and they offered a reduction in their fee. The fee is ridiculous anyway - £180 upfront for photos and 1.25% commission +VAT. The seller will pay ~ £4K for shoddy service. I used and online estate agent that cost £199 all in, who are available 24/7 and provided outstanding service.I’m sorry but the one advantage the high street has is face to face service, but this has clearly bypassed reeds.Rightmove and seller hosted viewings sell properties nowadays. I can’t understand what they do for the extra £3.8kDon’t trust these cowgirls

William · 25 April 2018

★★★★★ 1/5

Trustpilot

Appalling maintenance of rented properties

Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.

Lm · 16 April 2018

★★★★★ 5/5

Trustpilot

Liverpool City centre branch

I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.

Jill · 11 May 2022

★★★★★ 1/5

Trustpilot

Manchester Branch

Manchester Branch: Do not sell your property with these guys. They charge £150 for photographs that you aren't happy with, give you no choice in which ones they will use to market your property and then refuse a refund despite failing to deliver on their promise!

Francesco · 15 July 2019

★★★★★ 5/5

Trustpilot

Fantastic! 5* service!

After recently using Reeds Rains to rent a property, I cannot recommend them enough. I was worried about renting as my credit file is far from perfect and many agencies wouldn't touch me and were very quick to judge! Reeds Rains were so understanding and did everything possible to ensure I found a property. Within 2 weeks all the documents were sorted and I had the keys. I was kept updated throughout the process and the customer service I received was outstanding. Jamie, Amy and the rest of the team at the Halifax branch - thank you so much for not judging and doing everything within your power to get things sorted. 100/10 well done! I will definitely be recommending you to friends and family!

Tara · 31 March 2018

★★★★★ 1/5

Trustpilot

I had this estate agent letting my…

I had this estate agent letting my property it was awful poor communication, they changed the staff all the time it was a totally unprofessional they did not seem to know much about anything. I would never ever use them again.

Mary · 16 February 2021

★★★★★ 1/5

Trustpilot

Absolutely avoid at all costs

This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....

Myob · 18 February 2018

★★★★★ 1/5

Trustpilot

Went to view the house but instead bombarded with mortgage adverstisement

I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.

Moedi · 17 February 2018