Reeds Rains Durham City reviews

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020

★★★★★ 5/5

Trustpilot

Having not sold a house in many years I…

Having not sold a house in many years I wasn't too sure of the process. Glenn and Emily at the Stanley branch of Reeds Rains guided me through it with patience and an understanding of the reasons for the reluctant sale, making that process a great deal easier to get through, keeping me constantly up to date with progress.

JD · 6 July 2023

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020

★★★★★ 5/5

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They r really helpful and really nice…

They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere

MISS · 18 January 2024

★★★★★ 5/5

Trustpilot

Reed Raines Rhyl.

Reed Raines Rhyl.I have used RR twice now to buy and sell, the service received was first class, nothing was too much trouble for any of the staff, most of my dealing where with Derry and Tom, I found them to be great and really appreciated their help, if I called and they were out all the other staff responded fantastically. I would recommend there services to anyone who is buying selling or letting, thanks guysNJ

Nigel · 2 July 2021

★★★★★ 1/5

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Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020

★★★★★ 5/5

Trustpilot

Friendly approachable staff

Friendly approachable staff Realistic advice

JMS · 1 October 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Letting Service…

We used Reeds Rains to let out our property. We currently do not live in the UK so everything was managed over the phone and via email. The team was always available to respond to calls and all correspondence via email was extremely efficient. We received a great service, highly recommend and know we have peace of mind that such a good team is in place managing our property long term 🙏👍👍👍

Laura · 25 February 2022

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Bought a house through Reeds Rains in Rhyl and couldn't of asked for better service. Derry was a massive help from start to finish, highly recommend.

Ryan · 22 October 2021

★★★★★ 5/5

Trustpilot

The staff at the Doncaster branch…

The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home

Michael · 12 June 2020

★★★★★ 1/5

Trustpilot

In fact no stars

In fact no stars I was shocked and horrified to receive an email from then telling me to remove my child from the property with immediate effect just because he was not inon the tenancy agreement how can any company think that is morally and ethically right Do not use reeds rains

Joanne · 26 May 2018

★★★★★ 1/5

Trustpilot

Poor estate agent kept the rental paid…

Poor estate agent kept the rental paid by my tenant for a year without paying back to us. No reply, No follow- up.

Frederick · 3 October 2023

★★★★★ 1/5

Trustpilot

Extremely bad service!!!

Extremely bad service!!!I have been renting a house for more than 2 years at Chesterfield ( Derbyshire), when I ended the renting period they wanted to charge me for everything to obtain as much is possible from my deposit. Horrendous, I have been an honest and a great tenant and the house was inmaculate when I left. So I initiated a complain with Mydeposits.co.uk whichis dissapointing as they accept new complains from the agency once you submitted all the evidences ( dirty trick really, they work in partnership ). Nearly 3 months now and still I haven't received a penny from my deposit. This people don't have any respect for honest people. AVOID THEM!!!

R · 11 May 2020

★★★★★ 5/5

Trustpilot

Lovely nice polite people

Dave · 8 October 2024

★★★★★ 5/5

Trustpilot

Such a great company

Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.

Abby · 20 August 2020

★★★★★ 2/5

Trustpilot

Shocking end to a great tenancy

Had no problems renting in Leeds for years until the end of tenancy. Absolutely no response on the deposit after 6 weeks of chasing up and multiple emails and calls completely ignored. Will have to go through deposit protection scheme or small claims court to reclaim the deposit unfortunately which is a shame

Gabby · 16 November 2023

★★★★★ 5/5

Trustpilot

VALUATION …Jade arrived ..Gentle in her approach

Jade arrived ..Gentle in her approach. Well researched and knowledgable. We really felt like we were in good hands. Importantly in a sensitive situation when emotional value is also attached to our bricks and mortar she was respectful but clear - just what we needed. Representing her crew with Openess in a situation most of us on experience very occasionally Great start Thanks

Elizabeth · 7 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service all round and a special thanks to Stacey for her help

Peter · 11 April 2023

★★★★★ 5/5

Trustpilot

Kept us updated

Reeds Rains have always been very helpful and have kept us updated while we purchased our bungalow. The staff are friendly and always greet us with a smile. We are now using them to sell our house

Judith · 19 September 2024

★★★★★ 4/5

Trustpilot

I would like to take the time to write…

I would like to take the time to write a positive review for the team at reeds rains Preston. From the very first meeting with Becci for the initial valuation I was impressed with how positive she was about meeting the market value of the property. I was kept up to speed with every viewing and comments . So I would definitely use Reeds Rains again in future ventures. Keep up the good work. Regards David

David · 26 April 2021

★★★★★ 1/5

Trustpilot

Reeds rains Liverpool

If you are a tenant looking to rent DO NOT go with Liverpool Reeds Rains. Get told lies on the phone, they don’t reply to emails so you have to chase up. They are a nightmare. Staff are just rude to be honest

Tony · 29 June 2021

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Every staff member is professional, knowledgeable and very friendly to deal with. They always phone back when they say they will and I would highly recommend this estate agency to anyone who is thinking of selling a property.

Lisa · 29 August 2024

★★★★★ 1/5

Trustpilot

Not a option for Zero stars

Not a option for Zero stars. Reed Rains Dinnington are horrendous. We have been messed around and we have had to do all the chasing. Liz said to us that everything was sorted then the next day something else and more money later there's more things. She failed to mention that the gas certificate wasn't done on the day we was supposed to move. She then lies to us saying it'll be done Monday morning which was another lie. She's failed to keep in touch with us at all. She's been nothing but unreliable. She failed to mention she pushed back our move in date to the 5th March a week before we need to be out of our current property. Me and my partner feel scammed and can never put our trust into Reeds Rains ever again what was meant to be our first house has turned into a disaster for both of us.

Chloe · 2 March 2020