Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
Chris · 27 May 2022
★★★★★ 1/5
GoogleTerrible ,,, put wrong sign up on house saying to let.not to buy ,, never got feedback ,, would NEVER EVER recommend this company stay clear
Alison · 13 January 2024
Agent replied · 8 November 2024
Dear Alison, I am sorry you were disappointed with our service but we have no details on our system of a Alison Atkinson. We would very much like it if you could call into our office or ring me directly on 0191 3841222 to discuss your review. Kindest Regards Tony Hunter
★★★★★ 5/5
TrustpilotReeds rain Morley branch have been very…
Reeds rain Morley branch have been very professional handling my recent rental. A special mention to Niamh Titterington who has helped me as this was my first time renting a property.
Paul · 10 February 2022
★★★★★ 5/5
TrustpilotSuper professional and responsive.
We recently completed our sale and purchase, with the property we bought being sold via Reeds Rains in St Helens. The process was complex and at times stressful, but the professionalism demonstrated by Emily and Jane at the St Helens branch, was a real help in getting our purchase over the line and complete.Diligent, responsive and understanding are all words I would use to describe how Jane and Emily operated throughout our purchase process.Many thanks again for all your help.
Kevin · 16 December 2021
★★★★★ 5/5
TrustpilotReeds Rains did an excellent job for…
Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.
Cheryl · 21 August 2019
Agent replied · 23 October 2024
Hello Cheryl - Thank you for taking the time to write an positive review, we wish you the best in your new home.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotGood service from Chester-le-Street branch
Recently bought a house through Reeds Rains Chester-le-Street. Janet and Vicki were helpful and professional throughout and were happy to give solicitors a nudge to help drive the sale through to completion. Very happy with the service I received as a buyer.
James · 25 January 2019
★★★★★ 5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
Jane · 8 March 2018
★★★★★ 5/5
TrustpilotYou have a great team who gets things…
You have a great team who gets things done
Heather · 7 November 2024
Agent replied · 25 December 2024
Thank you for your kind words. We appreciate your recognition of our team's hard work and dedication.
★★★★★ 5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
Nigel · 16 July 2021
★★★★★ 5/5
TrustpilotProfessional and Friendly
Clark made the whole experience simple and straight forward. He (and the others that I spoke to) were all friendly and helpful.
Martin · 31 January 2023
★★★★★ 5/5
TrustpilotAlison is a fireball! - Clarilis & Matthew
We used Reed Rains to buy our first house! Our agent was Alison and she was absolutely fantastic. From the first moment we met her, we got complete transparency and honesty about the property and about the buying process. As first time buyers, I and my husband had no idea how to navigate this journey - however, having Alison by our side, always on the money and always pushing for our best interest, was so pivotal for our experience. We have nothing but love and appreciation for Alison and Reed Rains. Thank you from the bottom of our heart... Clarilis and Matthew Almeida-Holmes ❤️
Clara · 10 November 2021
★★★★★ 1/5
TrustpilotVery poor
Very poor, don't seem to have any brain power when it comes to how to market a property.Incapable of responding with anything coherent when you raise any queries. You don't need to be William Shakespeare but a general level of being able to construct sentences is not too much to expect.
Leonard · 18 April 2021
Agent replied · 23 October 2024
Hi Leonard,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 4/5
Trustpilotmost valuable of a company is Customers' Care
Your staff respect customers' wishes and requests, then try to achieve what customers' need.
Mr · 15 August 2024
Agent replied · 23 October 2024
Hi there,We appreciate your feedback and are glad to hear that our staff is respectful of your wishes and requests. We strive to provide excellent customer service and will continue to work hard to meet the needs of our customers.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotHello Reeds Rains
Hello Reeds Rains. Many thanks for all your help in selling my house and buying my new apartment. After a few hiccups it all turned out well particularly with the help from Jenna. You have been a great asset for your branch in Rotherham. Many thanks. Also not forgetting to mention George as well. Thanks again Muriel Wright
Muriel · 20 September 2018
Agent replied · 23 October 2024
Thanks so much for your review Muriel. It's great to hear that George, Jenna and the Rotherham team gave a really good service.Did you know you can earn £50 Amazon.co.uk Gift Cards when you sign up to our refer a friend scheme and recommend our services? Visit reedsrains.co.uk/refer-a-friend to find out more.
★★★★★ 5/5
TrustpilotExcellent service from Maria Hammill
Excellent service received from Maria Hammill at the Rothwell branch. Been looking for a property to buy, Maria is always helpful & nothing is too much trouble. Thanks much appreciated.
Sharon · 24 February 2022
★★★★★ 5/5
TrustpilotJust a quick note to thank Liz at…
Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.
Lynn · 1 June 2022
★★★★★ 5/5
TrustpilotExcellent service and a very professional team. Highly recommended .
Excellent Service by Claire.Very professional.Claire was very approachable and always willing to help.I heave dealt with Reeds Rains before and have had brilliant service every single time. Highly recommended .
Saima · 18 February 2022
★★★★★ 5/5
TrustpilotDealt with Scott in the chesterfield…
Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.
Tom · 11 November 2022
★★★★★ 5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
Beverley · 26 September 2024
Agent replied · 23 October 2024
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
★★★★★ 1/5
TrustpilotLiverpool landlords steer clear
Have been with Reed Rains for a number of years and over the past 5 years the service and management have gradually reduced to what is now a very poor lettings agency. Don’t expect to have a call back. Don’t expect to have rent paid on time or if at all. Prepare to have exorbitant fees and regular costs for the same issues. That’s if they actually tell you that is. My last tenants moved out three months ago. They left the property in such a state, all the furniture had to be removed and disposed of. The previous tenants had been smoking which was clear to anyone who entered the property. Apparently this was not noticed by the agents when they visited. What is the worst thing of all, no communication. I last received an email from them on the 24/082021 when they promised to compensate me for negligently getting me to dispose of my own property that the previous tenant had just dumped on the balcony. They never call back when they promise to do so. Managers pass issues to other junior members of staff to take the grief so they don’t have to deal with it. I wouldn’t be surprised if there was a big turnover of staff at this firm, as I never get to speak to the same person, if anyone at all. When calling, the lady on the reception will get someone to call you back. They never do and you’ll find emails go unanswered and unacknowledged. Don’t let yourself be duped by this firm. They are inept and you will deeply regret it if you allow them to manage your property.
Lee · 7 October 2021
★★★★★ 5/5
TrustpilotJames 5 stars
May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman
Mary · 29 July 2019
★★★★★ 5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
Dave · 11 October 2024
Agent replied · 23 October 2024
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
★★★★★ 5/5
TrustpilotEverything went really well for our…
Everything went really well for our rented property. Lucy was very friendly and communicated with us every step of the way.
Sol · 13 February 2023
★★★★★ 1/5
TrustpilotDisappointing
Made the mistake of using these to sell our house. We have now been waiting for a memorandum of sale for well over a week. Initially we were getting told we would have it 'by the end of the day'. This then changed to 'we have chased it', were now getting to the point that our emails are just being ignored. Nobody seems to be taking ownership of this their side, its left to us to do all the chasing. The one document we are waiting on to move forward is being held up by our own estate agent. I would not recommend them!
Chris · 2 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
