Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Financial · 12 July 2024
Agent replied · 23 October 2024
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
Chris · 22 June 2024
★★★★★ 5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
Tim · 10 February 2022
★★★★★ 5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
Jennie · 8 July 2024
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Samira · 1 July 2022
Agent replied · 23 October 2024
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
GoogleFriendly, professional, good communications, I will be using them again.
Tony · 11 April 2026
★★★★★ 5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
Customer · 13 March 2024
★★★★★ 5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
Andreea · 1 August 2021
★★★★★ 5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
Roger · 17 July 2023
★★★★★ 1/5
TrustpilotWe applied for a house to rent in…
We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.
Arun · 22 June 2022
Agent replied · 23 October 2024
Hello Arun,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
Mrs · 25 September 2024
★★★★★ 5/5
GoogleTony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.
David · 9 October 2024
Agent replied · 8 November 2024
Thank your the kind words David we are happy we have been able to help
★★★★★ 1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
Daniel · 30 August 2023
★★★★★ 5/5
GoogleVery happy with the professional and friendly approach shown by all staff when selling a property. The manager, Tony, was extremely helpful in assisting me with the collection and submission of the information required by my solicitor
E.S.
Edna · 12 April 2024
Agent replied · 8 November 2024
Dear Edna, Thank you for your 'glowing' review. Kind regards Tony and the Team
★★★★★ 5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.
Sharon · 23 October 2021
★★★★★ 5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
Badin · 29 November 2024
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
★★★★★ 5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
Sophie · 11 April 2018
★★★★★ 5/5
TrustpilotCommunication is great between all…
Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.
Diane · 12 December 2024
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about the positive communication you've experienced with our staff. We strive to ensure our team is always accessible and knowledgeable to answer your questions.
★★★★★ 5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
Keith · 24 January 2022
★★★★★ 5/5
TrustpilotI can't thank Mark McIlvenny enough who…
I can't thank Mark McIlvenny enough who dealt with everything for my Rental process from start to finish, he made me feel very comfortable and everything was very quick, he done all the hard work and made it an enjoyable/worry free process all in. 5* - Reeds Rains / Glengormley office.
Alana · 8 May 2021
★★★★★ 5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
Leon · 15 February 2021
★★★★★ 5/5
TrustpilotI’ve used Reeds Rains a couple of times…
I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !
Denise · 8 March 2023
Agent replied · 23 October 2024
Thank you for the review :)
★★★★★ 5/5
TrustpilotExcellent service from Reeds Rains Hyde Branch
Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!
Danny · 4 March 2022
★★★★★ 5/5
GoogleBought a house through the Durham branch. Tony Hunter, who I think might be the manager was excellent in helping both me and the vendor navigate a tricky negotiation and smooth completion. I recommend them and him.
Nick · 12 April 2024
Agent replied · 8 November 2024
Thank you for the lovely review, it has been our pleasure and we wish you well in the future. Kind Regards Tony and the Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
