Reeds Rains Durham City reviews

★★★★★ 1/5

Trustpilot

Ineptitude, arrogance and dodgy practices.

I used Reeds Rains for two years or so whilst renting out my house in Sheffield. I chose them as I believed (wrongly) that they were a professional company with a good reputation. The work they carried out was to a mediocre standard - they’re essentially a middle person between you and the tenant and take your money for the pleasure. They paid rent when they felt like it. You couldn’t get hold of anyone when you needed to. That sort of thing. Ultimately, you’re fielding phone calls and sorting various bits and pieces out yourself. I’d advise anyone to think carefully about using an estate agent these days to manage their property - especially Reeds Rains. The real issues for me came when my tenants moved out at the end of April 2020. The tenancy was due to terminate on 12th May 2020 and they were technically liable for the property until then. I did not receive my keys back from Reeds Rains until 12th May even though it had been vacated two weeks earlier for this exact reason. Reeds Rains also provided me with documentation and emails confirming the tenancy would terminate on 12th May 2020. I asked them to chase the 2 weeks outstanding rent from the tenants and a further £52 for damages. Now, bearing in mind this money could have all been deducted from their initial bond, Reeds Rains instead decided to alter paperwork and return the full bond to the tenants. I received an email, that had clearly been sent to me accidentally by an employee, which had the exact same wording as previous paperwork confirming the tenancy date ended on 12th May 2020. However, the date had been changed to the end of April. They tried to explain this was an ‘administrative error’ but quite clearly couldn’t be bothered to chase the tenants for the money I was legally owed. Reeds Rains back peddled, passed me from person to person (I must have spoken to 4 or 5 members of staff who passed my case between them). Smoke and mirrors but fortunately, I’m not easily confused. Unlike the people at Reeds Rains lettings. They’re either inept or wilfully lying. Anyway, they waived the money for the final inspection they expected me to pay for… the one where the inspector left lights on overnight. They wouldn’t make up the difference in rent arrears despite it being their error and paperwork clearly being altered after the fact. Imagine this, a company changing paperwork posthumously to meet their agenda. I emailed regularly to chase up discrepancies and money I was still owed - eventually, they just stopped replying. A reputable company failing to pay a customer and then just ignoring them. Great customer service. You can imagine my surprise when in 2021, Reeds Rains were still sending me invoices - despite the fact I’d not been using them for a whole year. I have the emails and letters to confirm my account of their services. Pure ineptitude, arrogance and dodgy practices from this well known company. Avoid.

Wes · 15 October 2021

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Tom and his team at Reeds Rains, Rhyl Branch

Tom and his team at Reeds Rains, Rhyl branch have been very professional, always happy to help and have kept me updatedthroughout the process of selling my property, would definitely recommend them

Heather · 2 July 2024

★★★★★ 5/5

Trustpilot

Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022

★★★★★ 5/5

Trustpilot

Great service with patience and a welcome sense of humour!

I sold my parents' property in Sheffield with Reeds Rains Dinnington. I dealt with Carly, Andrea, but primary Elizabeth March as my personal contact. The sale was not straightforward, but at all times Liz was courteous, fair to both parties and had an all-important sense of humour. She and they are a credit to the company and deserve tremendous praise and thanks.

Paul · 14 January 2022

★★★★★ 1/5

Trustpilot

Dont use in house solicitors. Be warned ⚠️

Decided to put our mothers house on the market. Back in june . When someone wanted to buy it . we was advised to use there solicitors oniell patient solicitors from MANCHESTER not local which was strange. . Well the buyer was a cash buyer so should be straight forward i thought. Well here we are week 7 and no further forward. Tryed calling them to query time put on hold for eternity asked for several call backs nothing . So went through estate agent and guess what no help. Just told to sit and wait . Well its all good well but when you have no where to live after house is sold and you cant put your name on a lease until you get a date . Well how long does a no chain sale take . Me i thought weeks not this shet show by both parties on this . I would never use a in house solicitors again . Never . Stick to local firms not call centres .especially after reading the reviews about the solicitors.

Shaun · 16 September 2021

★★★★★ 5/5

Trustpilot

Sue has been a fantastic support to me…

Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to

Jennifer · 3 August 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!

Kerry · 3 September 2021

★★★★★ 1/5

Trustpilot

Customer should come first

Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service

Headache · 2 September 2021

★★★★★ 5/5

Google

I used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.

Marc · 24 February 2020

★★★★★ 5/5

Trustpilot

5 star service

Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend

Jessica · 18 September 2024

★★★★★ 1/5

Trustpilot

Reed rains gosforth Newcastle upon…

Reed rains gosforth Newcastle upon tyne, terrible service, I offered for 1 house on grange road recently didn't forward my bid, or not even get back to me. After a week house just been sold which made me really annoyed rang them but couldn't get any satisfactory answer so looked like they had preferences which makes that branch very very unprofessional.

Qaiser · 4 April 2025

★★★★★ 1/5

Trustpilot

Used Reeds Rains Congleton branch as lettings agent

Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!

Albert · 15 August 2021

★★★★★ 1/5

Trustpilot

Liverpool office is a disgrace

Liverpool office is a disgrace. Don’t return calls, ignore emails. Tell you lie after lie When you chase them up the person you originally spoke to is convenient off sick, ask to speak to the manager and they are convenient not in the office either. Staff are just rude every member of staff. Actually told me someone had left yet I seen them in the office the following week. They are a joke and you feel like they just sit there thinking of ways to upset people just horrible.

Kieran · 12 August 2021

★★★★★ 1/5

Trustpilot

Will update complaint progress.

Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?

Johninkelham · 11 August 2021

★★★★★ 1/5

Trustpilot

Abysmal company

Given 1 star but would give zero. Awful company. Our letting agents for 6 years. Passed all house inspections and never missed a rent payment. We were evicted in May when the landlord decided to sell the property which was fine. Reeds Rains offered us no properties to help us relocate. 3 months after moving out we are still waiting for our deposit back but are being told the landlord is making a "claim". They have given us no details of the claim, will not let us contact the landlord directly and despite the landlord not returning their correspondence, will not help us with the deposit holding company to return our deposit. Pemberton branch. Little more than daylight thieves.

Martin · 6 August 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM REEDS RAINS

I have never had to deal with such difficult people!!!! The Chester branch. Dean vian and Micheal fellows in particular. Never respond to any of my emails. Then weeks later when I have sent 2 emails per week trying to get a response they email me back with nonsense completely unrelated to what I’m complaining about and I have to start the process all over again. It’s been over 3 months. I have a broken shower, an ant infestation and light fittings hanging off the ceiling. The house shouldn’t have been rented out in this condition in the first place.I have followed the complaints procedure and had zero response. I have contacted head office and had zero response. I have emailed enquiries@reedsrains no response. I have contacted the lettings hub no response! I’m sending all of my emails to the ombudsman. Reeds rains service is an utter disgrace! I pay £1000 a month to live in a “fully managed” property and I have no shower and a hall way full of ants and no one will do anything about it!

Jen · 4 August 2021

★★★★★ 1/5

Trustpilot

THE WORST

THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.

Jennafer · 3 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Eccleshall Top Service for Letting

We had completion on the Friday, picked up the keys to our Apartment on the Saturday and on the Monday it was let. Louise was a great help through the whole process and Niccola Jane went above and beyond to help with some problems with the Council Tax and to assist me in my quest to challenge the Band rating of same Council Tax. Very impressive.

Gina · 2 March 2021

★★★★★ 1/5

Trustpilot

Terrible letting agent.

Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.

Mr.C · 29 July 2021

★★★★★ 1/5

Trustpilot

Avoid like covid

Was going to wait until the end of our tenancy to write this but honestly today has had me in tears.Might not seem like a big thing but after this year it’s all added up and I’m so upset. It started originally with them waiting until the day before we were supposed to move in to do a gas safety check.The boiler then failed and we had to pay for hotels and find alternative accommodation for a few days.The company they then had to fix it, clearly rushed the boiler , and the whole heating system has been broken all year. In winter it shut down completely and we’ve had around 8 different engineers come have a look. One said it was the worst job he’d seen, another said there was cement in the pipes and another came cut a hole in the ceiling and left ( the hole is still there and drafty). The radiators still rattle very loudly at random times and have not been fixed a year on. We were treated so unfairly over email and accused of lying about the problem .. until we sent a video and they promised to have it sorted.The radiators are still broken and one still leaks .. When we first moved in, the house was filthy , it stunk of damp and mould and there was huge DIY issues such as leaky pipes , bad filling over holes and muck all over most walls. They said sorry , but frankly it’s not good enough. We moved in with furniture that was falling apart , broken and stained. They did replace the sofa and 2 mattresses when we asked. Most of the furniture looks like it was found in a skip. There’s a crack down the top wall , the carpets are old and mucky and in general the house has been a huge disappointment. We’ve been in tears multiple times this year with reeds rain. Today they rung me and told me that the new tenants wanted to come look round again in about an hours time. I explained that I was going to be out and would prefer they come tomorrow ( 24 hours notice and all that) and was told that wouldn’t be possible. The arrogance and disregard for the tenants rights that reeds rains have is gross.I want to warn anyone from renting with them in Manchester City centre.Update - interesting a timely manner according to you is a year on and still not fixed. Accusing us of lying about the issues, and not giving tenants 24 hours notice is professional ?

Ellie · 26 July 2021

★★★★★ 1/5

Trustpilot

I was checking for the flats and…

I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.

Sachin · 23 July 2021

★★★★★ 1/5

Trustpilot

Horrible exploitative company that don’t care about their tenants

Moved into our property in April 2024, mould round the bath, oven filthy inside, yellow stain on the mattress, no working washing machine for over the first 2 weeks of the tenancy, despite multiple requests for a fix, and you’d think this would be something the landlord would check before the move in date?

George · 21 June 2025