Reeds Rains Durham City reviews

★★★★★ 5/5

Trustpilot

Highly recommend!!

Sold my house with Reeds Rains in Chesterfield and used their mortgage advisor Simon too, I would highly recommend both, absolutely lovely staff and extremely helpful! Contacted me regularly on any updates and really helped make the buying and selling process less stressful. Simon was able to get me fantastic rates on my mortgage, life insurance and home insurance. Sue and Jake were particularly wonderful, always there to help and answer my questions. Lovely team would highly recommend!! :)

Victoria · 5 February 2018

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022

★★★★★ 1/5

Trustpilot

Bad experience renting via this…

Bad experience renting via this company. Held onto my deposit for a very long time and took a considerable amount of money from it despite the property being left in a much better condition than the start. Favoured the landlord at all points in the tenancy.

Mike · 24 October 2024

★★★★★ 5/5

Trustpilot

Salford quays

Been a landlord here for 5 years great quality service provided! Excellent.Also Ive just sold the same property with the company. Initially Todd used his excellent local knowledge and experience and gave me a realistic valuation and marketing advice. After they had found a buyer Averil was brilliant, she keep the chain intact. She chased solicitors and kept in constant communication with all parties throughout. A top quality estate agent!

Leon · 9 July 2021

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent estate agent

We wanted to sell our house and chose a national company of estate agents with many branches all over the country because we thought they would do a good job so we instructed the Poulton-le-Fylde branch of Reeds Rains to put our house on the market. When I first rang the branch I was happy with their telephone manner and so thought they would be trustworthy. But we were wrong and almost straightaway, things started to unravel. The marketing description of our house contained a lot of spelling mistakes, some grammatical errors and some albeit minor inaccuracies and we had to correct all those before we were happy with it. The manager explained that all viewings were to be done by the agents and we were happy with that but it never happened; of the very small number of viewings they arranged, every time we had to drop everything and show the potential buyers round ourselves, sometimes at short notice. There was always an excuse...they were short staffed or on their own in the branch. In one case, a potential buyer knocked on our door and said they could not contact the branch to arrange a viewing. I rang the branch one Saturday afternoon and no one was there even though they should have been open. When I queried this later, the staff member said she was out conducting a viewing in total contradiction of what I was told. The worst aspect was that the manager lost our key. He collected it from us on day one and it simply was not entered into their system. I only found out when I received an email when we were on holiday that there was a potential viewing but the branch manager did not know how to get access to our house. I had had at least 3 separate conversations with him and his staff about us being away but at no time was this missing key mentioned. It was eventually found in a drawer, unmarked. I think this is totally unprofessional behaviour for a commercial organisation. He never even contacted us to apologise, he left it to his junior staff members to sort it all out. We cancelled our contract with them as soon as we could and I would not recommend this branch under any circumstances.

Laura · 25 July 2016

★★★★★ 5/5

Trustpilot

Brilliant service throughout

Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.

Paul · 1 August 2023

★★★★★ 5/5

Trustpilot

Staff were extremely helpful

Staff were extremely helpful . They kept me updated about the sale of the house through phone calls and emails. I am very satisfied with the service received through the Carrickfergus branch .

Michael · 4 March 2026

★★★★★ 1/5

Trustpilot

Reeds Rains Manchester City Center

Reeds Rains Manchester City Center - I have had the worst experience this past month for a letting in Manchester. We were interested in an early offer for an apartment in Manchester, which our friends currently lived in. Sid's tone was extremely rude at all instances I have interacted with him, and he was uninterested to help us at all. We have been lead on for a month, and he was always coming back with news that was never in our favour. As an agent interacting with a potential customer, I would expect proactiveness, which I did not receive at all from Sid. I am extremely disappointed in this entire experience, and felt offended the way he spoke to me.

SS · 31 May 2022

★★★★★ 1/5

Trustpilot

Too under resourced to provide a reasonable service

Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.

Peter · 21 May 2022

★★★★★ 5/5

Trustpilot

Professional and helpful

Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.

Lyu · 28 September 2024

★★★★★ 5/5

Trustpilot

The adviser keep us updated with any…

The adviser keep us updated with any information that they had regarding the sale of our property.

Samuel · 6 October 2025

★★★★★ 5/5

Trustpilot

Faultless - St Helens branch

We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.

AJW · 12 May 2022

★★★★★ 5/5

Trustpilot

Fabulous Estate Agents

Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x

Janice · 18 September 2022

★★★★★ 5/5

Trustpilot

Efficient and informative staff.

Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.

ELLIS · 25 October 2024

★★★★★ 5/5

Trustpilot

Having not sold a property for a very…

Having not sold a property for a very very long time I was apprehensive about the whole process. Richard Hague ( Doncaster) and the delightful ladies who answer the telephone, so far have made the sale very stress free. The help and advice the whole team have shared with me has been brilliant. Thank you. I based on my findings would certainly recommend this branch of Reeds Rains.

Anne · 10 July 2023

★★★★★ 5/5

Trustpilot

Managed a very long chain well

We chose RR after getting valuations for 4 companies. The sales brochure and metaport videos were excellent. Initially we have plenty of viewings, things quietened over winter so we took if off the market. We re marketed with a price reduction in spring and quickly had an offer.RR helped arrange a conveyancer: perhaps not our best decision.RR were calm in a crisis when completion approached and the very long chain was getting fraught. Completion day was smooth.Overall, very happy.

Chris · 22 September 2024

★★★★★ 5/5

Trustpilot

Great Team at Reids Rains on the Ormeau Rd, Belfast.

The Team at Reids Rains on the Ormeau Road, namely, Ryan, Grainne and Eileen were excellent right throughout the process. They were always professional, courteous and helpful, pointing us in the right direction. From arranging viewings to negotiations, as well as constantly keeping in touch about the latest developments, they were very supportive. I would highly recommend them to you.

David · 18 October 2022

★★★★★ 5/5

Trustpilot

Thanks to Naoimh at Reeds Rains Ormeau

Thanks to Naoimh at Reeds Rains Ormeau, my trepidation about renting out a flat I own became a pleasure. Naoimh took care of everything and the full management package was exactly what I needed. I feel reassured that the tenants are caring for the flat and also that their own needs are met. Naoimh has been brilliant, a very friendly, helpful, efficient and professional person to deal with. Thanks Naoimh !

CollectPlus · 27 January 2021

★★★★★ 1/5

Trustpilot

Horrible rental experience

Horrible rental experienceRenting a managed property with Reeds Rains has been a horrible experience from start to finish. They took a very long time to fix maintenance issues and even when they did, the issues would come up again in the near future. We had to live in a property which had slugs coming into rooms because of leaks which they took a long time to fix, the boiler didn't work as it should have done. They also made no effort to persuade the landlord to do regular maintenance, including replacing appliances which were very old and worn out. My partner has been dealing with someone on the end of lease team who has a really bad telephone manner. This is a company that appears to be on the side of the renter, until the time comes when you have moved out and they quickly shift to act only on behalf of the landlord and the landlord's interest. What they say on the phone is completely different to how they are on email which makes the process even more difficult. The end of lease team are also VERY slow to reply.We have only ever tried to be great tenants and were exceptionally helpful to Reeds Rains when they were trying to find a tenant to replace us when we moved out. This is soon forgotten when the time comes to leave.The bottom line is this... Improve your post-customer experience and the way you think it is acceptable to speak to people. I can see most of the reviews here are for people buying a property... Beware if you are thinking of renting with them

GDM · 20 April 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH REEDS RAINS!

DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.

Thomas · 20 April 2022

★★★★★ 1/5

Trustpilot

I contacted Grimsby Dept

I contacted Grimsby Dept, through Rightmove, regarding a property, that was 3 days ago and still no response. Is this how you run a business??? If I were a area manager, the staff would be replaced very quickly! Other agents in the area responded the next morning!

Caring · 21 October 2025

★★★★★ 1/5

Trustpilot

Dreadful customer service

House purchase took over 8 months. Sometimes this can just happen due to unforeseen circumstances but this estate agent never, ever once called me back when I requested an update. 9 months in, I am now in the property. I have been waiting over a week for them to call back to supply burglar alarm code. Guess what? No response. Had to ask the neighbour to call the previous owner for the code. Absolute joke of a firm.

Sarah · 17 July 2022

★★★★★ 1/5

Trustpilot

Absolute joke and unacceptable service

Due to renew my contract and switch out a tennant-sent request a month prior to tenancy end date and 1 week before my tenancy is due to end I’m told the guy who deals with this is on holiday…when rang up to enquire rudely been told to wait till he’s back…as there is only one person who deals with this…absolute joke of a service…left a week out of my contract end date with no idea what’s going on…

Tahir · 15 July 2022

★★★★★ 5/5

Trustpilot

We have sold our property through REEDS…

We have sold our property through REEDS RAINS RHYL and bought our NEW PROPERTY through REEDS RAINS HILLSBOROUGH SHEFFIELD. And I thank them both for being helpful in every way. And my Son and Daughter-in Law was treated exceptional by Jayne Needham at Hillsborough in getting help and information for us, and keeping us in touch with everything. Highly Recommended, Graham Copeland

Graham · 11 July 2022