Reeds Rains Durham City reviews

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020

★★★★★ 5/5

Trustpilot

Stunning sales service

When you entrust your house sale to Estate agents it’s usually a nervous , stressful time . With the Congleton branch of outstanding professional women the service is second to none . The gentleman in branch not the same level of service ......Every woman within the business I’ve spoken to throughout my unusual property, have guided me from start to finish ....Katie is my main point of contact and I can recommend Her as the perfect agent , without her by house would not have had the footfall re viewings ....

Customer · 13 October 2020

★★★★★ 5/5

Google

New tenant to a reeds rains property and I can't thank Megan enough for making the while experience fantastic, easy and professional. Megan kept me updated throughout the whole process. Would recommend.

Michelle · 23 February 2023

★★★★★ 1/5

Trustpilot

Reeds Rains - horrible experience and they will cheat you!

I dealt with Macclesfield branch as a landlord. They will be very nice to you and get you sign a contract with vague contract. They will make sure they don’t tell you important information. In my case I wanted to end fully managed contract as a landlord after tenancy agreement was ended and they asked me to pay full months rent as an exit fee. They have this clause in contract that you do have to pay exit fee but the whole contract is written as if it all applies for tenure of tenancy agreement, and that’s where they will cheat you!!! I had to pay money to come out of contract since property ombudsman is useless and takes month to reply. My advice is to make sure you ask them to write down very clearly about any exit clause but rather not use them because they cheat you through their terms

Adnan · 14 September 2020

★★★★★ 5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023

★★★★★ 1/5

Trustpilot

I am a Landlord

I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!

Kev'O · 14 August 2020

★★★★★ 5/5

Trustpilot

Amazing

Really helped me when looking for my home i have had ao much support and understanding from the staff at the Prescot branch

Julie · 13 October 2025

★★★★★ 2/5

Trustpilot

Slow, misrepresentative and poor attitude

I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.

Mo · 7 February 2023

★★★★★ 5/5

Google

We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect. I Definately would reccommend dealing with RR and Jasmin for an excellent job done.

Amanda · 10 November 2019

★★★★★ 5/5

Google

Tony Hunter has been superb with keeping me informed with the proceeds of the purchase!

Ryan · 12 April 2024

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024

★★★★★ 5/5

Trustpilot

Maria at Reeds Rains Rothwell

Maria has been brilliant in dealing with the sale of our property. In fact, she was the one who found us another purchaser when the first buyers pulled out. She has kept us regularly informed, chased everyone up repeatedly and has been helpful and cheery throughout. She obviously loves her job and it shows in the service she provides, so a huge THANK YOU Maria, and if you’re ever in Scarbados …

Wendy · 21 February 2022

★★★★★ 5/5

Trustpilot

Matt at Reeds Rains Portishead was so…

Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x

MS · 21 June 2024

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020

★★★★★ 1/5

Trustpilot

Sellers Beware !!!

Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.

Anthony · 14 December 2024

★★★★★ 5/5

Trustpilot

Reeds Raina - Rothwell -Maria Hammi

This is a review for Maria Hammill from Rothwell (Leeds) branch of Reeds Rains . Maria was very professional from the very beginning . Providing clarity and advice on all the aspects of our buying process . Very nice , friendly and experienced person.I would highly recommended Maria & Reeds Rains . Very professional attitude and fast response. We ‘ve moved to our new house in 9 weeks. That explains it all.

Aggie · 13 February 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Hyde

I have just completed a sale on my home with Reeds Rains. The service was outstanding throughout, dealing with many hiccups along the way.The team are so professional, especially Gaynor who went above and beyond the call of duty with my sale.Thanks to them for taking so much of the strain out of the selling process.Would highly recommend this company

Marian · 27 May 2023

★★★★★ 5/5

Trustpilot

5 Stars all the way for the staff at…

5 Stars all the way for the staff at the Wilmslow branchMy property is currently sold STC with Reeds Rains and I'm purchasing my next property through them too... I must say their service is very professional, friendly and prompt, the staff cannot do enough for you! Everything is explained which is great with no hidden agendas.. An amazing service and highly recommended!!!

Ms · 14 February 2023

★★★★★ 1/5

Trustpilot

Useless

Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs

Sarah · 29 December 2022

★★★★★ 5/5

Trustpilot

Fantastic service

Alison and Donna at Reeds Rains, Bamber Bridge have been amazing from the start. firstly when I met them at my brother's house without the keys!! Right through to today, completion day. I hadn't sold/bought a property before and Alison has been brilliant talking me through the process and has been in touch the whole way through. Honestly I don't think she could have done any more. Huge recommendation from a property newbie!

Tara · 4 November 2021

★★★★★ 1/5

Trustpilot

Our family moved into a rented property…

Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.

PF · 22 December 2022

★★★★★ 5/5

Google

Gem really helped us to let our flat quickly and efficiently. She helped us through the process and was there to answer all our questions…

Peter · 8 September 2025

★★★★★ 1/5

Trustpilot

Underhanded Cons!!

Was a tenant via Reeds Rains Salford Quays, for a year. I was a perfect tenant, looked after the place and was then served with a no fault eviction notice. This came after a yearly 'thorough property inspection' where agent was in the property for all of 56 seconds, and did not move from inside the front door, which I have on cameraThen had £351 of my deposit deducted, including for day to day wear and tear, and it took a month to get the rest of my deposit back.I have photos of the apartment from when I moved in to when I moved out.I have also contacted BBC Watchdog, to present my case to them.

Andrew · 17 December 2022

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022