Pattinson Estate Agents Durham reviews

★★★★★ 5/5

Trustpilot

I wanted to take the time to leave some…

I wanted to take the time to leave some feedback for the team at Pattisons Low Fell - Gateshead. In particular Megan and Joe.The team in general were fantastic but Megan and Joe really shone during my time in dealing with Pattisons as a first time buyer.As a first time buyer I was extremely anxious about the process. Megan and Joe were absolute stars through the entire thing. Answers were prompt, professional but both also had the Northern charm of compassion and understanding which really sets them apart from estate agents in a very large buisness.Megan and Joe are absolute assets to Pattisons, its values and what it stands for in terms of providing excellent, personable and professional customer care and service.I sincerely hope they both receive adequate praise and reward for their hard work and efforts. I wish them both the very best for their futures and careers, it’s going to be a bright one for them!Many thanks and all the gratitude in the world

Lauren · 11 August 2023

★★★★★ 5/5

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Sheila, Take A Bow

I had a wonderful experience with the West Road branch in Fenham, Newcastle upon Tyne, especially Sheila Brannen, Rebecca and Darren. Over the course of 6 months and several failed attempts, Sheila helped me get just what I needed, with a very limited budget and a very specific wishlist. She really pulled out all the stops and was super understanding of our circumstances (relocating 120 miles, to escape domestic abuse and ultimately becoming homeless, while lone parenting an autistic 4 year old). She checked in regularly, always had a sympathetic ear and a rock solid grasp of what I was after. In fact, she knew what we needed better than I did. I wouldn't have looked twice at the house I ended up buying, but it's turned out to be ideal for me and my 5 year old. I would heartily recommend Pattinson's and will definitely be in touch if we move in future. As a Smiths fan, I can't resist saying "Sheila, take a bow" 😂

Jess · 8 August 2023

★★★★★ 5/5

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Good pleasant communication

Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.

Douglas · 9 May 2026

★★★★★ 5/5

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I asked Pattinsons if Washington to…

I asked Pattinsons if Washington to come out and value my property, this was arranged by their amazing staff Olivia who booked this in and Carly the lady who came out to value my home. carly was dressed very smart and looked the part, she was courteous and professional, both staff members were brilliant to work with, I felt completely relaxed as I knew my property was in safe hands.Thank you Pattinsons and thank you Olivia & Carly for a first class job,

Dean · 26 July 2023

★★★★★ 5/5

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North Shields - above & beyond

Amazing staff who go above & beyond. Recently saw a house we liked on the market, viewed via Pattinsons and they helped us put our house on the market the same day.Very professional approach and great communication selling ourhome.Our chain has had many challenges along the way, Craig, John & Lindsey have all gone above and beyond, dealing with the purchase and sale to secure the chain. Dealing with the same agent has also benefited communication between solicitors.You are all a credit to Pattinsons and I would not hesitate to recommend Pattinsons North Shields to anyone thinking of selling or buying.Well done all, we are so thankful for all your support with our sale and purchase.Julie & Robbie

J · 25 July 2023

★★★★★ 4/5

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Good friendly service

Helpful, knowledgeable and friendly staff providing a professional and supportive service.

Sarpo · 12 July 2026

★★★★★ 5/5

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Pattinsons North Shields Branch - Excellent from the start

I can’t recommend and thank the Pattinsons team at the North Shields Branch enough - John Hulse, Craig Wallace, and Lindsay Sproat!After deliberating for a while and speaking to several estate agents we chose Pattinsons and I’m glad we did!John did an amazing job with the photos and marketing of our home and we had an offer after the first viewing.We had some issues with our chain and Craig acted as go-between keeping it all together. It would have literally fell apart if it wasn’t for him and we would have lost our dream home!Lindsay helped reassure us when when we were at our most stressed. And we were very stressed at times...I have already recommended Pattinsons to family and friends.Thank you Pattinsons North Shields!

Steven · 21 July 2023

★★★★★ 5/5

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I was appointed executor to my brother…

I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.

ANN · 10 April 2026

★★★★★ 5/5

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Pattinsons, South Shields

Keith (Valuer) gave honest and reasoned pricing advice supported by comparable evidence, having sold a number of similar properties on our estate. We had multiple viewings and offers meaning we achieved our asking price within weeks of being on the market. We're also aware of at least two other houses on the street having been put under offer within weeks of going to market with Pattinsons. Once under offer, Emily managed the sales process brilliantly and was always on hand to offer assistance when needed. The process of selling a house can be quite daunting but the team at Pattinsons, South Shields were excellent and we'd definitely recommend them.

DC · 4 July 2023

★★★★★ 5/5

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Sue Scurr from the Ashington office truly amazing 🤙

Sue Scurr from the Ashington office in Northumberland is truly amazing .. Sue excels in every key area within the business .. As an investor within the entire UK I deal with many estate agents , however after interacting with Sue I soon learnt that her expertise , professionalism and enthusiasm excels within the market place . Sue listens to your requirements sources you the Specific properties and provides the support and aftercare from the start of the Property journey to the end . Sue invests the time management into her clients and has dedicated her personal time out of hours and weekends to our company . She thrives in her role and position and in my opinion she is a true asset to Pattinsons. To finalise this review I hope we have many future years contracting with Sue as we have built our trust in her expertise .Thank you for everything Sue you have accomplished for us ..Kind regards Diane Sanctuary Estates Global Ltd 🏡

Diane · 2 July 2023

★★★★★ 5/5

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Craig was extremely professional and…

Craig was extremely professional and truthful. He answered any questions that I had, he also left me a ‘pack’ which had details of houses sold within my area the prices to which they went for, this showed me that no stone had been left unturned.I had another estate agent call round just after Craig and Craig on all levels blew them out of the park!!

G · 1 June 2024

★★★★★ 5/5

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Daniel Fisher at the Houghton le Spring Branch

Daniel Fisher at the Houghton le Spring Branch. What a guy. Dan came out to my property on Saturday afternoon to take the photographs. My house was live on the internet Monday afternoon and within half an hour I had three viewings booked in. On the Wednesday my house was sold. Dan was very professional and polite throughout. I would definitely recommend using Pattinsons.

Angela · 17 June 2024

★★★★★ 2/5

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renting a furnished property

We rented a furnished property through Pattinsons and did not have a good experience:They appear to advocate and favour the property owner - As a renter we felt we were very much an after thought. They were very quick in taking a deposit for the property but after this very little contact - we were told it would take 2 weeks for references to be completed it took nearly 3 weeks with very little communication from them - we had no idea if we were going to be able to move in. We were told initially that we could move in on 6th of May and later on was told it would need to be after the 15th of May since this was the first available date a gas engineer was available. Even then no estimated move in date was given it was 'some date after the 15th'- this can be quite stressful when you are between homes and you need to arrange movers etc - no empathy or understanding from Pattinsons - it was very much this is the situation deal with it. Maybe better to ensure the relevant gas certs are in place before you advertise a property? The other thing that annoyed us was that in the advertisements there were images that showed 2 TV sets - as a fully furnished property we expected these to be included but they were taken out before we moved in, we felt this was misleading and a classic bait and switch scam. We were not permitted to see an inventory before we had paid in full 1 months rent - but when you are paying for a fully furnished property you need to know what is included in the rental - . The one good thing we liked was that someone from the estate agent agreed to meet us at the property to give us the keys instead of us having to go to the estate agents. They are probably great to deal with if you are a property owner but as a renter (the people that actually pay the money) the experience was poor

Chris · 13 June 2024

★★★★★ 5/5

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My experience with Pattinson Estate…

My experience with Pattinson Estate Agents -,Peterlee has been very professional. Through out my journey- finding a Tenant to receiving my first statement- the team have been there for my many questions/ emails and support. I feel I can call or email in and nothing is a problem . Everyone is so polite. I want to list names but I would hate to miss anyone- the team have been amazing- thank you. Steph

Stephanie · 13 December 2023

★★★★★ 5/5

Google

I was selling a terraced house that I had done significant amount of work on and wanted it to go to an owner occupier that would benefit from it and be a good neighbour to our friends next door; I didn't want it to go to buy to let. Our first sale fell through, but Kathryn Greensmith at Pattinsons found exactly the profile of purchaser I was hoping for. Kathryn was very responsive, friendly, and easy to work with. She concluded the sale at the price I wanted, and everything has gone smoothly. I have since spoken with the purchaser who is as Kathryn described and so remain very pleased with the outcome.

DaJilly · 10 June 2023

★★★★★ 5/5

Google

The team at Pattinson were absolutely fantastic when it came to selling our family home. The team understood I was wanting to sell quickly and made it their mission to promote the house as much as possible. Kathryn was always on the end of the phone if needed and she gave me sound advice for selling our property quickly, during a very stressful time. I am extremely grateful for all of Pattinson’s help. I would 100% recommend them to a friend.

Rachel · 10 June 2023

★★★★★ 5/5

Google

Great agency. Especially Kathryn who has handled any issues we've had immediately. Can't rate her highly enough. thanks

Piotr · 14 January 2025

★★★★★ 1/5

Trustpilot

Anyone buying property through…

Caution of Pattinson online auction Any one buying property through Pattinson online action should take extra caution.The property we bidded for online auction the proprietor registered on land registry and the seller are different. We have lost all our deposit money and auction fees including legal costs. Anyone trying to buy property auctioned with this company be extremely cautious . It's easy to say don't try because you could lose all your money.

Raquel · 30 September 2024

★★★★★ 5/5

Trustpilot

Outstanding staff and service

Sold my property within a week on the market.

H · 13 July 2026

★★★★★ 5/5

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⭐️⭐️⭐️⭐️⭐️ Outstanding service from Pattinson Houghton le Spring

We cannot recommend Pattinson Estate Agents in Houghton le Spring highly enough. From start to finish, the entire team, Sue, Lily, Hilary, Daniel and Janine, provided an absolutely exceptional service.

Purple · 14 January 2026

★★★★★ 1/5

Trustpilot

SHOCKING estate agents

SHOCKING estate agents. My partner and I were looking to rent a property in Kettering, signed all the documents and was in the process of doing the referencing, we received an email saying the referencing had failed, I simply asked why and they told me they couldn’t discuss it with me ( our own referencing?) myself and my partner contact the people we put down as references and not a single person had been contacted. ABSOLUTELY DISGUSTING.

Bradley · 17 July 2024

★★★★★ 5/5

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We really appreciated the care and…

We really appreciated the care and attention from Pattinsons!

Jane · 8 July 2026

★★★★★ 1/5

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My experience of a BDM called Tina…

My experience of a BDM called Tina Warerfall was dreadful. Completely inept and incompetent. Her boss Richard Webb is a faceless bully boy too.

Tina · 4 October 2024

★★★★★ 5/5

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Whickham Branch

I recently bought a property with the Whickham branch and received such a high quality service. They made the process so smooth, made me feel cared for and they were always incredibly professional. The whole team were helpful when I had queries or needed updates but a special shout out to Lyndsay. Lyndsay always took the time to listen, help in any way she could and solve any issues. I couldn't be happier - thank you!

Lydia · 15 August 2023